billybovine
Active member
Yes, it's new and from a certified BRP dealer. I plan on contacting them Monday to get the keys/holders, the Op Guide/DVD, and also to get my warranty information which I realize wasn't in the paperwork they supplied.
The keys are ziptied to the left side of the handlebars in the factory. No reason to cut them off until dealer prep is complete and ready to hand over to the customer. The exception would be if it was put on the dealer showroom floor and the spare key is put away for safe keeping. The salesman needs to be educated that new units must be handed over to the customer with 2 keys.
The OP guide and DVD is attached to the battery cover in the factory. For what possible reason would the dealer remove it? Yet it happens. Also what happens often is because the manual is behind the trunk liner the customer can't find it and complains that the dealer did not give it to them.