How long to get email reply from BRP?

[ulflyer]

Emailed them last saturday, a week ago, and got automated reply that they got it. Waiting to hear whether they will help me out on my oil panel that blew off while on recent road trip. Not holding my breath, but would like to know before i commit $200 for new one.

 

[Lamonster]

Emails really are a poor way to communicate. I would try calling them and ask to talk with Carlo. Really your dealer should be doing the leg work for you.
http://www.spyderlovers.com/forums/showthread.php?10017-New-Spyder-Customer-Support-Link

 

[Dudley]

I emailed one day, got reply the next, and Carlo called the day after reply.

 

[ARtraveler]

opcorn:opcorn:opcorn:

 

[bikeguy]

Emailed them last saturday, a week ago, and got automated reply that they got it. Waiting to hear whether they will help me out on my oil panel that blew off while on recent road trip. Not holding my breath, but would like to know before i commit $200 for new one.

Have you asked your dealer about this? The dealer should file a warranty claim with BRP. The Service Manager at my dealer filed a warranty claim and BRP replaced my panel with no questions.

Cotton

 

[ulflyer]

I asked the svc guy and he said contact BRP myself, that maybe they'd do something. Will try them again this coming week.

 

[bikeguy]

I asked the svc guy and he said contact BRP myself, that maybe they'd do something. Will try them again this coming week.

In my opinion, warranty claims are the dealer's responsibility, at least the initial filing. If the dealer doesn't believe BRP will honor the warranty, you might let them know that they have warrantied at least one oil side panel. But I don't think it should be your responsibility to contact BRP. That said, I don't do business with the closest Ford dealer to me because they refuse to file warranty claims and will not process factory recalls. Fortunately, there is another Ford dealer not much further away and they get my business. Sometimes, there's not much you can do except use another dealer and that may not be practical if they are a long way off.

Cotton

 

[ulflyer]

I might just try that; theres another dealer about 35 mi away that I can try this week.

 

[bikeguy]

Hope it works out for you.

Cotton

 

[rcdurango]

Ouch! Dealer should take care of getting that. Not sure I want to buy one from yours. Make sure your Ant. is tight also. Lost mine in FL. and when I got home dealer got me new one at no charge.
I don't like hearing about panels coming off, Is there a fix for this so we can prevent it?

 

[Marker]

Emails really are a poor way to communicate. I would try calling them and ask to talk with Carlo. Really your dealer should be doing the leg work for you.
http://www.spyderlovers.com/forums/showthread.php?10017-New-Spyder-Customer-Support-Link

:agree: My dealer is working on a replacement frunk lid for me as the frunk lid has warped and its been 10 weeks and no word from BRP to dealer yet