How far is too far?

[SpyderAnn01]

My Spyder was in for service to replace the rear shock. When I picked it up and got on the road the low fuel light was on and there was 150 miles on the trip odometer. I would never have gone to 150 miles without refueling so I figured I had to have dropped it off with less than 125 miles on the trip. Well when I got home and looked at the service order they wrote that they took a test drive for 50 miles. That seems excessive to me and I wonder how far they would have gone if it had had more fuel in it. What has been your experience with your dealer test driving your Spyder?

 

[NancysToy]

About the most my dealer has logged was about 35 miles...but that was over many weeks time, with problems they repeatedly couldn't figure out. I'd talk to the service manager and ask what gives. Test rides are a good thing, but you don't need them joy riding on your insurance. If they had a purpose for the extended test ride, so be it. BTW, if I had made a customer's low fuel light come on, I would have put a few gallons of gas in it. I hope this isn't the sign of an attitude problem with your new dealer.

 

[SpyderAnn01]

My thought exactly Scotty. If they had put some fuel in I probably wouldn't even have questioned it.

 

[Arr MiHardies]

Wow. I can't believe this. This dealer has been nothing but great for me. Must be a reason. Since the only other shop that services these things apparently doesn't know how to service them, I don't know you have many other options. Sorry you've been having trouble with these guys.

 

[ARtraveler]

A long and thorough test ride is good. A joy ride is bad. Not putting in a couple gallons of fuel is kind of cheezy IMO. Especially since they were warned by the low fuel light.

I would inquire with the dealer about what transpired. If they were joyriding--they should replenish the gas.

 

[ThreeWheels]

The most my dealer has ridden was a few miles for either a diagnosis or a check on the repair.

I've occasionally gotten it back with the tank filled up, and it is ALWAYS washed.

But then I'm dealing with GSS Powersports. They're a great shop. I just wish they were closer.

 

[dancogan]

I agree with the others. It's nice to know the dealer took it for a test ride, but unless something unusual popped up 50 miles seems a bit much and I would ask about it.

 

[rogerb]

The thing to do is ASK then take it from there. There definitely could be a reason for the miles. You should have been informed about the fuel light being on.

 

[spyder3]

Just think about how many "stupid" problems would not be shipped if they did this BEFORE shipping brand new bikes.

50 seems like a lot, but maybe they had issues and it took a couple of trips out to fix them...:dontknow:

 

[Bob Denman]

:agree: A good shakedown cruise by the dealer shows that they're trying to find and fix all issues before you strap on your helmet. :thumbup:
But letting the light come on and NOT adding fuel??? :gaah:

 

[docdoru]

In warranty the dealer get paid by BRP for test drive.:doorag:

 

[dannymax]

Excessive

50 miles is way excessive to test a shock IMO....a couple corners, couple bumps and bring it back! Running it out of gas is unforgivable (kinda makes you wonder if the tech had exceeded his 'allowable time' for a test drive and was in a hurry to get it parked!) ....on the other side of the coin, things happen, there may be a reasonable explanation. I would call the service manager and discuss it with him. Plus, it's not a bad thing to be known as an owner who keeps track of what's going on with his machine.

 

[boborgera]

They should have filled the tank, Or at least add a few gallons.
But like stated before, they May have taken it out for a few miles then something popped up and had to take it out again:dontknow: The simple way to find out ''why'' the 50 mile; Is to ask, But don't expect to get a reasonable answer. [for you anyway:banghead: ]

 

[Bob Denman]

Plus, it's not a bad thing to be known as an owner who keeps track of what's going on with his machine.

:agree:
:agree::agree:

 

[NancysToy]

One thing that I should have pointed out...if you were on the edge of having the fuel light come on when you brought it in, just sitting and cooling overnight can make it come on solid the next morning, as the cooler fuel contracts and takes up less volume. That doesn't explain the 50 miles, though.

 

[arntufun]

My Spyder was in for service to replace the rear shock. When I picked it up and got on the road the low fuel light was on and there was 150 miles on the trip odometer. I would never have gone to 150 miles without refueling so I figured I had to have dropped it off with less than 125 miles on the trip. Well when I got home and looked at the service order they wrote that they took a test drive for 50 miles. That seems excessive to me and I wonder how far they would have gone if it had had more fuel in it. What has been your experience with your dealer test driving your Spyder?

I disagree with some of the others (whats new:roflblack: )........I think it's great that they took it for a good run. That clearly shows that this dealer is a good one that trying to the job right. I'm sure most dealers log that they took it for a test run and don't (like mine).

IMO, your Spyder was low on fuel when you dropped it off. I'm sure that they did not go a full 50 miles because your guessing you dropped it off around 125 miles on the trip cluster and picked it up with 150 on it. We all know the dealer should test drive the Spyder and should leave them enough fuel to do so. It should not be the dealers responsibility to add fuel , IMO.

My light comes when I reach a little over 100 miles so I'm sure yours was just about to come on when you dropped it off.

I don't think this is a big deal concidering it was dropped it off with low fuel, and I'm sure they only logged that they went 50 miles to get full payment from BRP.

Question...... When you added fuel after picking it up, did it take alot more than a normal to fill it up or was it in the ballpark that you normally put in ???

 

[SpyderAnn01]

Randy I should have said I would have fueled it at 125 miles I never would have left it with them at 125 without filling it first. I do plan on letting them know that they left it on empty. Randy this was only the second time ever that I have put in a full 5 gallons of fuel when filling. I'm just glad I didn't get on the expressway as I would have been screwed if I ran out there. Rush hour and I left my phone at home.

They didn't clean the Spyder either. It has shock fluid all over even on the tupperware

 

[arntufun]

Randy I should have said I would have fueled it at 125 miles I never would have left it with them at 125 without filling it first. I do plan on letting them know that they left it on empty. Randy this was only the second time ever that I have put in a full 5 gallons of fuel when filling. I'm just glad I didn't get on the expressway as I would have been screwed if I ran out there. Rush hour and I left my phone at home.

They didn't clean the Spyder either. It has shock fluid all over even on the tupperware

Sorry Ann, I misunderstood what you were trying to say. :thumbup:

Take all the gas you want out of my Spyder to test drive it, but I'll be damned if I will allow them to leave my Spyder covered with shock fluid.

I would be more upset about the fluid and you should find out what that stuff is made of ,because that could potentially damage your paint or other componets just like brake fluid will.

 

[dannymax]

Randy I should have said I would have fueled it at 125 miles I never would have left it with them at 125 without filling it first. I do plan on letting them know that they left it on empty. Randy this was only the second time ever that I have put in a full 5 gallons of fuel when filling. I'm just glad I didn't get on the expressway as I would have been screwed if I ran out there. Rush hour and I left my phone at home.

They didn't clean the Spyder either. It has shock fluid all over even on the tupperware

Granted, this may be a very reputable shop but they aren't looking too good to me! I have never changed a rear shock on a Spyder but why would there be shock oil all over the body? Was the old shock leaking badly?

 

[SpyderAnn01]

Granted, this may be a very reputable shop but they aren't looking too good to me! I have never changed a rear shock on a Spyder but why would there be shock oil all over the body? Was the old shock leaking badly?

That was the reason it was in the shock broke and there was fluid everywhere. We thought it was an oil leak.