Great Dealer Service

[Luvs2Ride]

Posting a shoutout to Ryan Bortner of Motosports, Inc. in Hanover PA. While at the Americade Rally, my RT parking brake decided to take a vacation... as in no release. I called Motosports in Hanover while sitting at a Prospect Mountain overlook in Lake George and Ryan confirmed how to release the parking brake cable. A group of riders stopped at the overlook and they had the correct size open-ended wrench (12mm) to loosen the parking brake cable. Yea - riders! With the cable loosened, we hightailed it to a nearby shopping area, purchased some 'portable' mini chocks and a 12mm open-end wrench, and then continued to enjoy Americade.

When we got home to PA, I contacted Motosports and Ryan worked me into his schedule. A few days before the appt for my RT, my husband's F3 experienced a shifting problem... so we called Ryan to make a second appointment for the F3. Ryan fit the F3 in... working on both bikes back to back. We know his schedule is slammed with work... and truly appreciate his expertise and hard work and all the people at this dealership. They are excellent!

We live approximately 45 mins from Hanover, but I would gladly drive further to get to them.

Ride Safe,
Gina J

 

[Deanna777]

Posting a shoutout to Ryan Bortner of Motosports, Inc. in Hanover PA. While at the Americade Rally, my RT parking brake decided to take a vacation... as in no release. I called Motosports in Hanover while sitting at a Prospect Mountain overlook in Lake George and Ryan confirmed how to release the parking brake cable. A group of riders stopped at the overlook and they had the correct size open-ended wrench (12mm) to loosen the parking brake cable. Yea - riders! With the cable loosened, we hightailed it to a nearby shopping area, purchased some 'portable' mini chocks and a 12mm open-end wrench, and then continued to enjoy Americade.

When we got home to PA, I contacted Motosports and Ryan worked me into his schedule. A few days before the appt for my RT, my husband's F3 experienced a shifting problem... so we called Ryan to make a second appointment for the F3. Ryan fit the F3 in... working on both bikes back to back. We know his schedule is slammed with work... and truly appreciate his expertise and hard work and all the people at this dealership. They are excellent!

We live approximately 45 mins from Hanover, but I would gladly drive further to get to them.

Ride Safe,
Gina J

Gina,

I am glad that you got your parking brake to work while you and your husband were at Americade.

Take Care
Ride Safe also.

Deanna

 

[shakin_jake]

Yep, always nice to hear about a BRP dealer coming through for a customer in need :clap:


Best,


Jake
Reddick Fla.
It’s never too late to have a happy childhood

 

[ARNIE R]

Posting a shoutout to Ryan Bortner of Motosports, Inc. in Hanover PA. While at the Americade Rally, my RT parking brake decided to take a vacation... as in no release. I called Motosports in Hanover while sitting at a Prospect Mountain overlook in Lake George and Ryan confirmed how to release the parking brake cable. A group of riders stopped at the overlook and they had the correct size open-ended wrench (12mm) to loosen the parking brake cable. Yea - riders! With the cable loosened, we hightailed it to a nearby shopping area, purchased some 'portable' mini chocks and a 12mm open-end wrench, and then continued to enjoy Americade.

When we got home to PA, I contacted Motosports and Ryan worked me into his schedule. A few days before the appt for my RT, my husband's F3 experienced a shifting problem... so we called Ryan to make a second appointment for the F3. Ryan fit the F3 in... working on both bikes back to back. We know his schedule is slammed with work... and truly appreciate his expertise and hard work and all the people at this dealership. They are excellent!

We live approximately 45 mins from Hanover, but I would gladly drive further to get to them.

Ride Safe,
Gina J

I live 75 miles away in Leesburg, Va. and just took my Spyder up to them on Tuesday as I was getting little satisfaction from my local dealer. Hopefully, my experience will be similar, as he came recommended by some other members.