GOT A CALL FROM BRP ON FRIDAY

[oldguyinTX]

A very nice woman named Kimberly, a Consumer Experience Manager from BRP contacted me on Friday regarding the ongoing high heat/gas fumes/gas boiling/stalling problems with my RTL. This after repeated Emails to BRP. Evidently the person handling my case at BRP has been "on holiday", which I guess is why my Emails were not answered after the first one. To make a long story short, BRP technicians have some things that they want to try to mitigate these issues. They want to instruct my dealer as to what they want him to to to try and sort this out. Basically, they want to use my RT as a test bed, hook up all kinds of sensors to see if what they want to do has the desired effect. Maybe they really have come up with something.

Anyway, she told me that BRP would call me when the dealer has been notified of what they want done, & the dealer will then call me. The one thing that really struck me was a comment that she made, which was "BRP doesn't always get it right, but we always try to". That is the most intelligent and encouraging statement I have yet to hear from BRP. Maybe after 13 months of dealing with this only to be told that these issues are "normal", they might actually have something in the works. Time will tell, I guess. ray:ray:

 

[mindman]

Nice to see something happening for you!
Definitely keep us posted on progress.
Who's your dealer?

 

[Raknid]

Thanks and please do keep us posted. We continue to get the strong fumes on ours. My brother visited last week with his bike. We went to the garage about a half-hour after returning and parking. I had never discussed the boiling fuel with him but as soon s he stepped in the garage he commented on the strong smell and if gas had spilled.

 

[Bob Denman]

I'm glad to hear that:
Progress appears to be on the way
and...
You're feeling a bit better about things! :thumbup:

Oh! I'll be sending you PM about a mutual friend...

 

[oldguyinTX]

Nice to see something happening for you!
Definitely keep us posted on progress.
Who's your dealer?

Stamford Motorsports in Stamford, CT. Great dealer.:firstplace::firstplace: Chris, the Owner/Service Manager has gone to bat with BRP for me more than once. Jeremy, the Spyder technician, is really good with these machines. He always goes over with me in great detail what was done to the :ani29: when I pick it up after service. Heck, he even washes it! :clap::clap:I highly recommend them.

 

[Bob Denman]

Thanks for this info... :thumbup:

 

[R FUN]

I have been following this issue since it started. I could never figure out what BRP could have done to make such a change in the one year. I have a 2012 RT-LTD and it runs so cool it bothers me, usually between cold and half. Even in Durango CO. last year with temps 80 to 100 the temp gauge only got slightly over the half. My riding buddy has the same machine and we have compared gauges and his shows the same. We always ride double, usually 60 mph and run regular 87 gas and fill the tank right up. No gas smell, no heat, no problems, never been back to the dealer since 600 mile check up, do all my own service.
Hope BRP solve this problem for the problem machines
Roger

 

[JkRbbt]

"We don't always get it right, but we always try."

No one casts blame for not getting things perfect. That may be human nature. It was the, "That is NORMAL," the blue curtain, the no responses etc, etc, that called the company's dedication into question. Hopefully this is the new attitude that we can all work with. But I wish you folks would quit complaining about the fumes. It is only because of the fumes in the garage that my wife told me to get a 2014 or 2015 IF they don't stink up the place! So, you see, one man's problem can be another man's blessing!

 

[spydaman60]

when a company can make a statement like that, it shows that they know they have a problem and that they must rectify it! good sign!!! :thumbup:

 

[bruiser]

Glad to hear they are stepping up. I've been told by reliable sources that they haven't been sitting on this issue. Let's hope it gets resolved soon.

By the way, I always liked Frank Fontaine. He was a very good singer and comedian.

 

[3 Wheel Addict]

Everyone that drops out by replacing the spyder with a newer one is one less person they have to deal with. If they would have stepped up sooner most people would have been ok with the fact that they was working on a solution. I personally got tired of the dealer blaming me, or telling me that BRP was blaming me for the problems. Hopefully they are going down the right path,....this time.

 

[jaherbst]

I have been following this issue since it started. I could never figure out what BRP could have done to make such a change in the one year. I have a 2012 RT-LTD and it runs so cool it bothers me, usually between cold and half. Even in Durango CO. last year with temps 80 to 100 the temp gauge only got slightly over the half. My riding buddy has the same machine and we have compared gauges and his shows the same. We always ride double, usually 60 mph and run regular 87 gas and fill the tank right up. No gas smell, no heat, no problems, never been back to the dealer since 600 mile check up, do all my own service.
Hope BRP solve this problem for the problem machines
Roger

Frame change in 2013 to accommodate the 1330 engine. Engine was not ready so they welded on some mounts for the 998. Not enough clearance for exhaust nor air traveling around engine and trans.

You have a different frame.

Jack

 

[oldguyinTX]

Glad to hear they are stepping up. I've been told by reliable sources that they haven't been sitting on this issue. Let's hope it gets resolved soon.

By the way, I always liked Frank Fontaine. He was a very good singer and comedian.

Sorry, guess again. Not Frank Fontaine.

 

[flamingobabe]

Good luck.....hoping good things start to happen for the 2013 RT's.....I battled BRP for 16 months to fix my 2013 ST...now I have 10k trouble free miles....hoping for many more trouble free miles....good luck and keep us posted

 

[robmorg]

Sorry, guess again. Not Frank Fontaine.

That's Red Skelton playing Clem Kaddiddlehopper...

 

[Chupaca]

Good to hear..!!

and we are seeing more and more of this. I have always felt they were working on it but not finding solutions fast enough. Their handling of the communication lacked but they have gotten good people working on that. Keep us up to date if they find new improvements.... :thumbup:

Red Skelton had a great show...he had so much fun doing it...

 

[oldguyinTX]

That's Red Skelton playing Clem Kaddiddlehopper...

Jackpot! You win all of my free advice with a money back guarantee!:roflblack::roflblack:

 

[robmorg]

:agree: with everyone in this thread. That is FANTASTIC news. :thumbup:

...and PLEASE do keep the forum updated with how this project progresses.


And I'll take all the free advice I can get, oldguy. The fact that both of us know who Clem Kadiddlehopper is shows just how old we are. I often miss the good old days of black & white live TV shows.

 

[PMK]

Hope you get resolution for the issues the machine has.

What is really odd in all this oem troubleshooting, sure seems to me they are pretty clueless if BRP is using owners machines to solve their problems.

Bit perplexed why BRP doesn't take a leftover machine and sort it out in house. Granted some have no issues, some do.

Mechanically each machine should be very close to the ones built before or after the one being worked on.

Again pretty strange way for BRP to resolve these problems.

Maybe there are a lot of behind closed door meetings and the NHTSA is pushing BRP for answers.

Again, hope they sort it out, myself I would have likely leaned towards them fixing their own problem. I'd wait for the final TSB or recall.

Sorry too sound negative towards BRP, the problem doesn't effect us, but still, one must wonder why they have sat back this long.

Interesting too how the new F3 has radiators that are angled in the direction of travel. Very seldom is this ever done. Time will tell.

PK

 

[Roadster Renovations]

That is awesome! Sounds like BRP is moving on this issue. And, Red Skelton was my favorite!