FedEx is the worst!!!

[Albec]

Nearly every time we have something delivered by FedEx, there's an issue. UPS has no problems delivering to us, but FedEx certainly does.

I needed a new snowblower. My 25-year-old machine finally gave up the ghost. Drove into town to buy one. Lowes, Menards, and Farm & Fleet were completely out of them! All gone!

No problem, I'll hop online and order one. I do some shopping at home and order a machine that I like from Lowes, and hey, it's on sale @ $50 off.

I order on Monday, I'm told that the delivery will come on Friday, via FedEx.

Rut row.

The snowblower is coming from Connecticut, shipping to Chicago. From the Chicago depot, off to the local hub which is ~60 miles from Chicago.

The package makes it to Chicago in record time but takes FOUR days to travel the 60 miles. I've signed up for notifications from FedEx so that I can follow the progress. No notices whatsoever!

I finally find that the delivery is delayed, supposed to come Saturday instead. Fine.

Saturday comes and goes, no snowblower. No notices. I find out from their website that now it's scheduled to arrive on Monday. Monday comes and goes. Nope, nothing.

Tuesday is the day it tells me! Ok then, it's Tuesday. In the meantime, we've had two major snowstorms that I had to hand shovel, 9" first and then another 10". Good exercise, right? Right.

I now have a delivery window from FedEx, 12:30 to 2:30 on Tuesday. Cool! 2:30 comes and goes, guess what?

5:30 and it's dark, I finally get a notice from FedEx, the package was delivered. Yes!!!

There it is, sitting outside of my fence, directly in front of the gate. My 95-pound snowblower sitting RIGHT in front of my gate that has to be swung out to open. Idiot! Rather than tromp through all that snow to the back yard I had to climb the fence in order to get the box out of the way so that I could open the gate.

Wait a minute!!!! WTF!!!!!!!!!!!!!!!!!!!!!

Theres a big hole in the box on one corner and I can see that the snowblower is crushed on the top corner! It's pretty evident that the box has fallen from some height and landed on that corner! Lovely. I'd bet that it fell off the back of the truck at some point and they delivered it anyways. Maybe even the delivery truck! FedEx expects ONE person to be able to deliver a 95lb box by themselves! In ideal conditions, maybe. With ice and 18" of snow on the ground? Nope.

I'm about the blow a gasket but I calm myself and call Lowes and start the return process. I tell the Lowes agent that I have pics of the box and the damage, she says that she has access to the proof of delivery picture that the FedEx driver took after he dropped my package off and she can see the hole in the box plain as day! She apologizes profusely, but it's not their fault, right?

I took the blower back yesterday and got a refund.

Gotta love FedEx.

 

[Yabbadabbadoo]

I've had similar problems with FedEx on big box items. UPS is much better. I've also had a bad experience with warranty service from the items purchased at Home Depot or Lowes. From now on I'll buy from a small local power equipment dealer if I can.

 

[JayBros]

You don't want to hear the UPS horror story about sending a Spyder oil sample from my home to a lab in GA that included being accused by UPS of fraudulently shipping the sample.

 

[BajaRon]

They all have their problems. But I agree, FedEx is the worst.

 

[Briorick]

I wouldn't say Fed Ex is the worst, at least not for my geographical area. Although, we have had our share of frustrated mishap deliveries, but that was due to the new drivers who apparently "CAN'T READ". Anytime we had a new driver it seems we always had some issues. Living in a small rural community we pick up our daily mail at the Post Office, and with some folks that don't believe in putting numbers on their homes, doesn't help the drivers much either.

With the holidays upon us, I hold off internet shopping. I have friends and family working within the Postal System, and it's not pretty this time of year.
Happy Holidays, All!

 

[BajaRon]

I wouldn't say Fed Ex is the worst, at least not for my geographical area. Although, we have had our share of frustrated mishap deliveries, but that was due to the new drivers who apparently "CAN'T READ". Anytime we had a new driver it seems we always had some issues. Living in a small rural community we pick up our daily mail at the Post Office, and with some folks that don't believe in putting numbers on their homes, doesn't help the drivers much either.

With the holidays upon us, I hold off internet shopping. I have friends and family working within the Postal System, and it's not pretty this time of year.
Happy Holidays, All!

You may be more right than you know. I just read where 9,500 truck drivers have been pulled because they couldn't read English. And it may be just a drop in the bucket.

 

[CloverHillCrawler]

You don't want to hear the UPS horror story about sending a Spyder oil sample from my home to a lab in GA that included being accused by UPS of fraudulently shipping the sample.

Let me guess, a sample being shipped in a container bought from NAPA?

I had one that lost its way for almost 2 months, I had given up on it as USPS said they could not find it or verify delivery even with the tracking number they provided. Then out of the blue I got the email with the results. It was never shown as being delivered with the tracking number.

I think the samples goes into some type of regional hold area and they only get picked up at random intervals.

 

[CloverHillCrawler]

You may be more right than you know. I just read where 9,500 truck drivers have been pulled because they couldn't read English. And it may be just a drop in the bucket.

Funny, I just finished reading the same thing while I was death scrolling on the can.

DOT and ICE are conducting raids at truck stops, and are yanking drivers right and left.

 

[Gwolf]

I bought a large air compressor from Lowes. Had to wait a long time for it to be delivered and picked it up with my own truck. Got home and found a fork puncture hole through the box. I did look it over when they loaded it. Saw nothing because the employees loading it placed the box in my truck with the damage turned down so it couldn't be seen. The fork hole had tape over it. I called Lowes before opening the box. They said I had to bring it back and wait for another compressor to come in on back order. I was not really in the mood to go 3 more months without a large, stationary compressor. I open the box and found the damage was mostly superficial. The fork went through busting some plastic covers and hitting nothing to prevent the compressor from operating properly.

Called Lowes back and told them I was keeping the damaged compressor. I needed it bad and would repair it myself. They said I could not do that, I had to bring it back for a refund. Told them it wasn't coming back, I was going use it and would repair the damage when I had time. The service department on the phone said they was going to send a truck out to get the compressor and the truck would deliver a check to me for the almost $500 I paid for it. I told the service department the compressor was mine. I bought it. I had a receipt for it. The truck better have a check for $1,000 or they would not get it back. The value of it had increased due to everything being on back order and in short supply. This was during the covid shipping shortages. The service dept said I only paid $500 so that was all I could get back. Told them if they send the truck to steal my air compressor then they better send a deputy to help them steal it. It was only worth $500 when they sold it to me, but due to it being the only one there was in the store or the supply chain, it was now worth $1,000. I hung up on them. Never heard any more from them. I think they wanted it back because they knew they sold me a damaged compressor with tape covering the fork hole. They did not get it back. I fabricated some metal covers to replace the busted plastic belt guard panels and 4 or 5 years later, I'm still using the same compressor.

 

[JayBros]

Let me guess, a sample being shipped in a container bought from NAPA?

I had one that lost its way for almost 2 months, I had given up on it as USPS said they could not find it or verify delivery even with the tracking number they provided. Then out of the blue I got the email with the results. It was never shown as being delivered with the tracking number.

I think the samples goes into some type of regional hold area and they only get picked up at random intervals.

Yes, it was a sample sent in a Wix/Napa kit. I've been buying them from Napa since I purchased the Spyder 11+ years ago with absolutely no problems until the sample I sent this past February. The pita problem is you can't speak with a live human when a shipment goes off the rails.

 

[BajaRon]

You don't want to hear the UPS horror story about sending a Spyder oil sample from my home to a lab in GA that included being accused by UPS of fraudulently shipping the sample.

How could you possibly be fraudulent in sending a sample? Were you attempting to blackmail someone for the lab results?

 

[Gwolf]

How could you possibly be fraudulent in sending a sample? Were you attempting to blackmail someone for the lab results?

Had an uncle who worked 30 years as an investigator for JAG legal branch, used to call the people who made up or invented legal jargon to cover their back door policies the... Sea Lawyers. He meant anybody talking legal jargon when the closest they ever got to a legal position was going the toilet in the courthouse.

 

[Briorick]

You may be more right than you know. I just read where 9,500 truck drivers have been pulled because they couldn't read English. And it may be just a drop in the bucket.

Yeah, I have seen that too. Unfortunately with the FedEx situation here, its been mostly young white folk. Nothing against them, but, reading and comprehension is still KING! LOL

 

[JayBros]

How could you possibly be fraudulent in sending a sample? Were you attempting to blackmail someone for the lab results?

That question never got answered, but in my attempts to get the sample back which UPS could not do, I took my problem to the owner of the local UPS store and he gave me a rundown on some of the standard fraudulent shipment scams run on UPS and there are a whole host of them. Still didn't change my opinion of UPS's crappy service.

 

[Cobranut]

You've obviously never used OnTrac.
I ordered a couple parts from eBay that I need for my golf cart, both under 2 lbs.
They shipped with some outfit called OnTrac. I'd never heard of them before.
Tracking shows my parts have been at the destination depot for THREE DAYS, and still have yet to make it onto a delivery vehicle to get to me.
I've tired to contact them. Their customer service phone number doesn't even ring, and their chatbot just sends you in circles. I've not found a way to contact a human at all.
I've generally had good luck with both FedEx and UPS, as well as USPS, but this OnTrac outfit is a JOKE!!!

BTW, I recently ordered a DJI Drone from South Korea. They shipped it via FedEx, and I had it in my hands in FOUR DAYS!
I was very impressed, to say the least.

 

[troop]

My daughter has a small brick/mortar boutique business. Due to lack of storage at her store, she has her stock delivered to her house and stores it in a garage bay. FedEx is a delivery service of one of her venders. The dumb ass delivery driver must have forgot that a vast amount of people have security cameras. This past October, she had an order of Christmas inventory delivered. The garage camera clearly caught the driver tossing boxes to the ground before stacking them against the garage. A majority of the boxes were clearly labeled with red FRAGILE tape on them! Picking up some of the boxes clearly had evidence of broken items (glass/ceramic) inside of them. When she called the FedEx terminal in Madison (WI), the dispatcher actually told her " We need the license plate of the truck to initiate a case" !! Wait .. What??? She could provide package tracking invoices, delivery address and photos of the driver, but yet needs the truck license plate number? My eight year old granddaughter saw the driver the next day on her street and took pictures of both the driver and his truck/license plate. All I know now is the the case is still ongoing and the driver is still delivering

 

[Albec]

Since I'm a glutton for punishment and I really want the model snowblower that I selected from Lowes, I ordered the same one from Lowes again. I know, I know, I'm asking for it.

Surely FedEx can't mess up two orders twice in a row, right? Right?

Stay tuned...

Yes, I know that I asked for it but here we go again.

Originally, the new order was scheduled for delivery on 12/12, yesterday. Then it changed to today by the end of the day. That could still happen...

BUT their website tells me that the package has been delayed as of 6:30 last night because of weather. No notification and yes, I signed up to be notified as to any changes in delivery.

It still tells me that the delivery is coming today. I won't be holding my breath.

Today's high temp is 5f, that's what we have right now, down to minus 8f tonight. Nice day to take delivery of a new snowblower eh? As if...

 

[Jackhartjr]

You may be more right than you know. I just read where 9,500 truck drivers have been pulled because they couldn't read English. And it may be just a drop in the bucket.

A drop in the bucket doesn't cover it! It is estimated that there could be up to 200,000 people driving big trucks that do not understand the English language or highway signs! And shouldn't have been given a cdl license to begin with.
As a retired truck driver, it is amazing what is out there!
A friend works in security for a huge fulfillment center. A guy came in one day, handed him his phone with an English translator app. It said he was picking up a load going to such and such. And where should he go?
My friend spoke into the phone, handed it back to him, and this is what it said; "go through the gate, make a u-turn, come back out. When you learn to speak English, come back to get your load!" That's a true story!

 

[TerryTheSpyderRyder]

Nearly every time we have something delivered by FedEx, there's an issue. UPS has no problems delivering to us, but FedEx certainly does.

I needed a new snowblower. My 25-year-old machine finally gave up the ghost. Drove into town to buy one. Lowes, Menards, and Farm & Fleet were completely out of them! All gone!

No problem, I'll hop online and order one. I do some shopping at home and order a machine that I like from Lowes, and hey, it's on sale @ $50 off.

I order on Monday, I'm told that the delivery will come on Friday, via FedEx.

Rut row.

The snowblower is coming from Connecticut, shipping to Chicago. From the Chicago depot, off to the local hub which is ~60 miles from Chicago.

The package makes it to Chicago in record time but takes FOUR days to travel the 60 miles. I've signed up for notifications from FedEx so that I can follow the progress. No notices whatsoever!

I finally find that the delivery is delayed, supposed to come Saturday instead. Fine.

Saturday comes and goes, no snowblower. No notices. I find out from their website that now it's scheduled to arrive on Monday. Monday comes and goes. Nope, nothing.

Tuesday is the day it tells me! Ok then, it's Tuesday. In the meantime, we've had two major snowstorms that I had to hand shovel, 9" first and then another 10". Good exercise, right? Right.

I now have a delivery window from FedEx, 12:30 to 2:30 on Tuesday. Cool! 2:30 comes and goes, guess what?

5:30 and it's dark, I finally get a notice from FedEx, the package was delivered. Yes!!!

There it is, sitting outside of my fence, directly in front of the gate. My 95-pound snowblower sitting RIGHT in front of my gate that has to be swung out to open. Idiot! Rather than tromp through all that snow to the back yard I had to climb the fence in order to get the box out of the way so that I could open the gate.

Wait a minute!!!! WTF!!!!!!!!!!!!!!!!!!!!!

Theres a big hole in the box on one corner and I can see that the snowblower is crushed on the top corner! It's pretty evident that the box has fallen from some height and landed on that corner! Lovely. I'd bet that it fell off the back of the truck at some point and they delivered it anyways. Maybe even the delivery truck! FedEx expects ONE person to be able to deliver a 95lb box by themselves! In ideal conditions, maybe. With ice and 18" of snow on the ground? Nope.

I'm about the blow a gasket but I calm myself and call Lowes and start the return process. I tell the Lowes agent that I have pics of the box and the damage, she says that she has access to the proof of delivery picture that the FedEx driver took after he dropped my package off and she can see the hole in the box plain as day! She apologizes profusely, but it's not their fault, right?

I took the blower back yesterday and got a refund.

Gotta love FedEx.

I had FedEx deliver a package a year ago. They delivered to a similar address, but not mine of course. So I called them and asked them to deliver it to my place. They told me, "oh you can go over there and pick it up". Nice. At least the resident was understanding.
Another time, a FedEx truck was stalled in the road about a block away. The problem? The driver had run out of gas, as evidenced by another driver pouring gas from a can into the truck. Maybe they should drug test their drivers every now and then.

 

[BajaRon]

I had FedEx deliver a package a year ago. They delivered to a similar address, but not mine of course. So I called them and asked them to deliver it to my place. They told me, "oh you can go over there and pick it up". Nice. At least the resident was understanding.
Another time, a FedEx truck was stalled in the road about a block away. The problem? The driver had run out of gas, as evidenced by another driver pouring gas from a can into the truck. Maybe they should drug test their drivers every now and then.

Daniel, my shop manager and head tech, found a great price on a popular, rare, mint condition, limited edition, leather bound book. They delivered it but he didn't receive it. He called and they sent him a picture of the package on the porch, of the house across the street. They said, 'You need to go retrieve it'. He attempted to do so, but the residents said they never saw it. Which he knew was a lie. FedEx refunded his money but he's out a book that he may never find again.

To rub it in. He later purchased a large fire ring, which again, showed delivered but he didn't get it. He called and they again gave him a picture and the address it was delivered to. Right number, this time, wrong street. They sent the driver to retrieve it the next day but the guy said, 'No way! I'm keeping it.' And that was the end of that. UPS this time.

Daniel lives on a small lot on a main street. Pretty much one of the easiest delivery spots you could imagine. But they still can't get it right.