Have refrained from telling my experience, but will share it here now. We have a ‘15 and a ‘17 F3-S, both needing recall done. Had stopped by the shop (45 miles away) while on a ride to have them look at a few things, as my ‘17 is still under 2-yr basic warranty. The answers to my few questions to the service writers were anything but confidence-inspiring. Ended up calling someone in the parts department and, after me explaining at least twice that these two Spyders HAD to have the new silver sprockets - no matter the condition of the currently-installed sprockets - they finally opened two tickets and got two ordered. Five weeks later, got a call that they were in. Explained to the service writer that I was coming from ~50 miles away, and DID NOT want either/both Spyders just sitting there waiting their turn. A week later, I got a call to bring it in the following Wednesday and they’d get on it first thing. I double-checked on Tuesday that we were still a go for Wednesday, and was told we were to be first up Wednesday morning. Great! We even got the first one there Tuesday afternoon. Didn’t hear anything Wednesday, so called Thursday afternoon. Said they were finishing up on two other Spyders w/ sprockets. Hmmm. Friday afternoon, I call and they said they broke their puller, but a new one should be in Monday. My wife calls Tuesday afternoon, and they say they have the new puller, and are finishing up on those other two Spyders. Really? She calls again Wednesday afternoon, was told they were working on it and should by done by day’s end. We call again Thursday at noon, they say they should be getting to it very soon. ??? My wife (fuming!) told them to put *something* on it -new, old, or...- and we’re picking it up in an hour. Got there, and, amazingly, our service writer was out to lunch. And the service manager was not available. Yeah, right. Twenty minutes later, they drive it around front for us to take. I glance at it, and the front pulley cover is not on it! Tell the service guy, and they spend 15minutes trying to find it. In fact, couldn’t find anybody who said they took it off!! Anyway - found it in the front parking lot - it fell off when they were driving it around. No bolts in it. Ten minutes spent finding 3 bolts. Then the tech doesn’t know how it goes on - I had line it up for him!!
My biggest problem in all this is their total lack of customer service. Not one phone call to us from the service dept. Out-and-out LIED to us at least twice. And didn’t seem apologetic AT ALL about it. Just kept telling us, “Well, some of these are hard to get off”. And my response was, “Ours was supposed to be first Wednesday morning. So, you’re telling me you haven’t worked on ANY Spyders in a week? Not even looked at ‘em? And why do you tell me you’re working on it ‘as we speak’ when clearly you haven’t touched it?” Response was back to “some of these are hard to get off”. Don’t believe I will set foot in that dealership again.
Sorry - rant over. But feels good to vent. I know my description does not fully explain just how bad all this actually was.
Question I have now is - a ticket was opened on both units to order the sprockets. But neither got put on. Will I still be able to go to another dealer (somewhere!) and get them changed? Or will “the system” say that parts have already been ordered for these two units?
opcorn:
