F3 owners unite! BRP needs to get their act together.

[Darren111]

Reply from BRP

The document for the chassis fix clearly says "all involved customers must be notified"

this is seems to be where the system falls down -is BRP aware that this clear instruction does not seem to be followed? What will/can they do about this situation?

i have not heard of anyone who has been notified. Seems to be that we read it on spyder lovers and then go and tell our dealers all about it. Without the tsb number, we'd get nowhere, so big THANKS to all who post the details.

still, the system is poor, as owners who do not haunt forums or Facebook May never be made aware.

in oz, letters are sent re safety recalls, as they are legally obligated to do so, but no letters for warranty fixes or tsb's. So it all comes down to the dealer to notify, and it is clearly the case that not all dealers are equal...

I've often thought that the difference between a fabulous or an abyssmal spyder experience is the dealer! I would add that spyder lovers info and help is of equal importance. As are riding groups.

Email sent from myself to BRP about communication of campaigns/recalls yesterday, today I received the reply below.

Good day Darren,

Thank you for taking the time to contact BRP.

In response to your request, normally, if it's a licensed BRP dealership that you deal with, they would contact their customers if there are any safety recalls.


Should you have any other questions or comments, do not hesitate to reach us by replying to this email or call us at T + 888.272.9222.

Once again, thank you for contacting BRP.


Matthew Bourque
Customer Service Representative

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[Trevor G]

It almost like if they admit there is a problem it makes them look like they were taken.

Mark

No, not at all.

Some of us just get on with life and look at things that really matter.

After all, if you can pay $20,000 for a toy and have to shell out $220 for a shock to stop it bottoming two-up that is hardly a serious issue. It's not a manufacturing defect...any more than the fact that the seats are too soft for long term comfort and we had to shell out $700+ for a new seat.

Or the genuine windscreen doesn't work very well for riders over 5'2" - we got a Madstad instead. It's not perfect either, so we have to fork out for a wider screen, and so on.

Taken? Not at all. It's all part of the fun.

If you're not having fun maybe look for another hobby, or screw that throttle on a little harder. ;-)