experiences at the dealership?

[Kungfuspyder]

We had our Spyder RSS serviced at 6800 miles. We made an appointment to be there at 1000. We arrived at 0945. They took the spyder back at 1005. At 1115 we asked them how much longer and he said that it wouldn't be long. At 1215, I went up to the desk and asked what the problem was. I told them we had been waiting over 2 hours. I also told him that we would not be paying for all this time. The service manager stepped out to talk to us and told us that the tech did not know that we were waiting on the bike and had been working on another bike. When he realized this he told him to get on ours. We told him that we would only pay for one hour. He had a lot of excuses about why there was so much confusion, but he did only charge us the 1 hour. I wish there was another place around here to get it serviced. As it is it is 50 miles from my house.:banghead: We finally got out of there at 1250.

Which dealership did you go to?

 

[Ga Blue Knight]

Many service techs are like the this forum. The bikes that they remember are the ones with issues. All the ok ones just blend together. This gives them an altered view of the bike.