Hello,
Just picked my Droptail up in Sierra Vista ,Az. Chose the dealer because has a good rep. for Spyders. They pulled trailer into back lot, not prepped,dirty. No help on operation of trailer. The service manager drove by helped pull to my tow vehicle. Apologized for not having trailer prepped because lack of personnel. Parts guy quit before my deliver. Hope the certified spyder techn. is still there. Anyway, after reading manual , system works nice for loading /unloading. Only problem so far is when you lift back deck to decrease length, the built in ubolts are badly aligned ,making securing in that position difficult. The service at factory is deplorable and difficult to reach anyone. However, the RTL fills the trailer nicely and hold downs are numerous but still working on one strap tie down over rear wheel. Also,going to modify, so can haul kayaks on side. Still the best option for limited space. Didn't feel that Kendon was as easy to load as the Droptail. I haven't seen the new Kendon in person. This trailer works well for space limited individuals , but seems some manufacturers go in business to go out of business. Hope this helps. I would still recommend buying from a dealer who is familiar with the product and can help with any warranty issues.
Pete