Dreaded dress caution light

[Allen bazar]

Was on our first long trip in Nathez Mississippi on my 2014 RTS .on our way back stopped at a gas station the bike would not start (4th time I has this DESS fault) 2 hours later after many many attempts to start with both keys call a tow truck .12 hours later we finally made it home my bike spent a month in the shop it started on its own a week later ..But I refused to except the bike back until they change the Dess modular, because I brought it to the shop a month earlier for the same problem (reprogramming the keys is not the fix.) it's working fine now with the new modular.heading to Florida in a week hope I don't have anymore starting problems.Bike only has 2000 miles..

 

[IGETAROUND]

Not heard of anyone having the same issues after replacement of the module:yes::thumbup:

 

[Deanna777]

Was on our first long trip in Nathez Mississippi on my 2014 RTS .on our way back stopped at a gas station the bike would not start (4th time I has this DESS fault) 2 hours later after many many attempts to start with both keys call a tow truck .12 hours later we finally made it home my bike spent a month in the shop it started on its own a week later ..But I refused to except the bike back until they change the Dess modular, because I brought it to the shop a month earlier for the same problem (reprogramming the keys is not the fix.) it's working fine now with the new modular.heading to Florida in a week hope I don't have anymore starting problems.Bike only has 2000 miles..

I had the D.E.S.S Module replaced and the keys reprogramed last month ( July) and I have not had a problem, Go to my ( Deanna777's) thread" PICTURES OF D.E.S.S KEY CODE ON A 14RTS-SE6" The D.E.S.S. module is under WARRANTY...........

If it happens again, take pictures and go to your dealership. They have to fix/ and replace the D.E.S.S. module. Deanna

 

[Chupaca]

Bummer..!!

shame your dealer didn't fix the problem properly the first time. This is a known problem with a solution. Problem seems to be they can only fix it when it fails..guess they don't know which ones are bad...:banghead::banghead: you should be fine :thumbup:

 

[Trbayth]

shame your dealer didn't fix the problem properly the first time. This is a known problem with a solution. Problem seems to be they can only fix it when it fails..guess they don't know which ones are bad...:banghead::banghead: you should be fine :thumbup:

I'm having a hard time believing that the DESS units don't have serial numbers and BRP doesn't know which serial numbers went into which bikes and which serial numbers were part of the bad batch. If that's true, that's abysmal supply-chain management. How would they handle a true safety situation (say, the DESS modules had a risk of electrocution when inserting the key) if they can't track them?

Amateur hour

 

[Chupaca]

No problem. ..they change them all....as I see it you get a warning sort of. It fails but then works and you need to have it changed right away. A letter would be nice but then you know what happens...

 

[Pirate looks at --]

Whew!

From the title of your post, I thought you were having a problem disrobing someone! The bike you can fix, but it you can't get that dress off........you've got a real problem!:roflblack:

 

[The Bee!!]

Having a trouble with Dealer

I've had trouble with the DESS error intermittently on my Spyder too. Made a appointment for my 9000 mile check up (before going on a 2500 mile trip) and to replace the DESS module. Gave them the part # to order so that they would have it in time for the service date. The dealer wants to charge me to take the module out... Told them it was under warranty. I feel that the dealer and I am caught in the middle. I can't trust my Spyder to start all the time and the BRP is saying it's not their problem.... Very frustrating:banghead::banghead::banghead: Any suggestion on resolving this matter with the dealer????
Teri

 

[Bob Denman]

From the title of your post, I thought you were having a problem disrobing someone! The bike you can fix, but it you can't get that dress off........you've got a real problem!:roflblack:

"Dreaded dress caution light"

:shocked: What exactly were you wearing?
:lecturef_smilie: Miniskirts and golf shoes are NOT acceptable in a formal dining situation!

 

[JayBros]

As deanna777 has posted elsewhere, if you get the D.E.S.S. fault message, stop immediately and photograph it. Step 2, demand the dealer replace the module immediately. Step 3, if the dealer balks make them immediately open a case with BRP. Step 4, any BS from dealer about delay in completing replacement of module tell 'em you want a loaner. It it a known issue. Play polite hardball.

 

[Bob Denman]

:agree: Use lots of tact. :thumbup:
Which is nothing more than the ability to tell someone to go to Hell...


...And have them looking forward to the trip!

 

[Deanna777]

I've had trouble with the DESS error intermittently on my Spyder too. Made a appointment for my 9000 mile check up (before going on a 2500 mile trip) and to replace the DESS module. Gave them the part # to order so that they would have it in time for the service date. The dealer wants to charge me to take the module out... Told them it was under warranty. I feel that the dealer and I am caught in the middle. I can't trust my Spyder to start all the time and the BRP is saying it's not their problem.... Very frustrating:banghead::banghead::banghead: Any suggestion on resolving this matter with the dealer????
Teri

Teri, Send a pm to to Steve@ BRP Care and explain what is happening. Deanna

 

[Deanna777]

As deanna777 has posted elsewhere, if you get the D.E.S.S. fault message, stop immediately and photograph it. Step 2, demand the dealer replace the module immediately. Step 3, if the dealer balks make them immediately open a case with BRP. Step 4, any BS from dealer about delay in completing replacement of module tell 'em you want a loaner. It it a known issue. Play polite hardball.

Thanks, and :agree: I posted about Taking pictures on my Thread" PICTURES OF THE D.E.S.S KEY CODE ON A 14RTS-SE6" and other posts, on this site. Deanna

 

[Deanna777]

D.E.S.S Module replacement

If you still have problems with your dealership, contact Steve@ BRP Care. Deanna

 

[The Bee!!]

Thank you

If you still have problems with your dealership, contact Steve@ BRP Care. Deanna[/QUOTE

Thank you, for a name to contact. Hopefully won't have to. Think that the Dealer is as frustrated as much as i am with the problem.

Thanks,
Teri

 

[Deanna777]

If you still have problems with your dealership, contact Steve@ BRP Care. Deanna[/QUOTE

Thank you, for a name to contact. Hopefully won't have to. Think that the Dealer is as frustrated as much as i am with the problem.

Thanks,
Teri

Teri, You are welcome! Also, send a pm to Steve@ BRP Care. Good luck Keep us posted Deanna