Does the President of BRP know about your "serious" Spyder problem(s)

[UNCLEDAVE]

I don't own a Spyder -- almost bought one & then chickened out because of on-going engineering issues. However, I think they are a neat machine.

After reading your forum's about folks who just love their Spyder but are faced with chronic problems, I feel compelled to suggest that you circle the wagons & fight for resolution.

There are three common sayings when evaluating issues (problems) with anything made by a human being:

1. Safety is not an option
2. Quality has no substitutes
3. You eat an elephant one bite at a time

So, if you're having an ongoing SAFETY problem with your Spyder, safety is NOT an option. It must be fixed from the top down!

If QUALITY (from the factory) is missing, don't expect your dealer to re-engineer your machine. It must also be fixed from the top down!

Now, here comes the elephant that you're about to eat. That is, you are going to take the first bite by notifying someone who can help you with your problem. i.e. You must write (no emails) to top management in BRP via registered mail with return receipt & explain your issue(s).

Hopefully a future Spyder owner!

UncleDave
Michigan

 

[Bob Denman]

Dave,
They are aware, and they do watch these forums...:thumbup:
The tech support lines are well-documented in here; I've used them myself...
I don't think that there's a real need to be "Storming the Bastille" just yet; they find and fix them just like everybody else with a fancy widget that goes wonkers once in a while...
Can't wait to see your pictures when you get your :spyder: :2thumbs:

 

[GadgetGuy442]

Hi UncleDave,

Am curious which model you're considering and what the key issue were that influenced your decision?

I do agree in principle with what you're saying. Our collective voice as a Spyder community is incredibly strong and influential... May not seem like it but I'm sure BRP really does pay attention to what's said here.

The more we demand quality and utmost safety, the more they'll listen. Any competitive position held by any company (in any industry) is a fragile thing, and understanding what the customer wants, and then delivering it faithfully is the only way to protect the bottom line and sustain the company's existence.

IMHO

Bill

 

[MrLooney]

FUTURE SPYDER RYDER

WE'RE ALL LOOKING FORWARD TO SEEING PICS OF UP~COMMING NEW :spyder: RYDE :yes:

 

[Bob Ledford]

Direct is better?

Uncle Dave has a valid point. However with a global company the size of BRP to assume a the President or CEO gets his mail directly from the mail room is ludicrous It is a good starting point and he might accidentally get to read it but I would be willing to bet his Executive Assistant will sçreen it and reroute it first..

Then again he could be a real hands on type of guy too!

 

[Oldmanzues]

I have no serious problems. I had one of the first GS and RT. Minor stuff, yes, but most of the people do not have serious problems.

Oldmanzues

 

[UNCLEDAVE]

Hi UncleDave,

Am curious which model you're considering and what the key issue were that influenced your decision?

I do agree in principle with what you're saying. Our collective voice as a Spyder community is incredibly strong and influential... May not seem like it but I'm sure BRP really does pay attention to what's said here.

The more we demand quality and utmost safety, the more they'll listen. Any competitive position held by any company (in any industry) is a fragile thing, and understanding what the customer wants, and then delivering it faithfully is the only way to protect the bottom line and sustain the company's existence.

IMHO

Bill

------------------------------------------------------------------------------------
I almost bought a 2013, RTS SE5.

Issues that concerned me: Faulty ball joints (& possibly shocks) that got into the field (customers hands), front alignment & related tire wear, overheating & potential long term clutch wear.

 

[wyliec]

 

[Chupaca]

problem..!!

We do speak up..problem is when folks use this site to evaluate the roadster they feel it has to many problems. But then do you go to the doctors office looking for a healthy date..?? Most of the people there are sick and looking for help. Those looking for enhancements are like those looking for farkels here. This site deals with a small portion of the roadsters out there and mostly to help them with problems that like most mechanical objects arise. As you can see this site has well over 10,0000 members but only a small portion of constant posters. Most are reading and their spyders are fine so have nothing to say some don't have one. Jmo....!!

 

[ARtraveler]

UncleDave you certainly have a right to voice your opinion in this forum.

Come back when you own one and tell us all how we are supposed to deal with BRP.

I went back and read all his posts. He was going to buy but had "trepiditions". Thirty-seven nice people from SL gave him encouraging information.

Today's post said he chickened out on making the purchase.

Now the letter about how to get BRP's attention for all the "problems" that are happening?

Do we cue the music for Rawhide? (trollin, trollin, trollin,)--or do we wait a little? :roflblack:

 

[Jedye]

------------------------------------------------------------------------------------
I almost bought a 2013, RTS SE5.

Issues that concerned me: Faulty ball joints (& possibly shocks) that got into the field (customers hands), front alignment & related tire wear, overheating & potential long term clutch wear.

The ball joints and shocks have both been addressed. If they haven't been replaced on someone's 2013 already, they simply need to make an appointment and get them replaced. When I bought mine, the ball joint was already fixed. During my next service, they will replace the shocks.

That being said, even with the MINOR sway of the front tires, it's still a great ride. Basically, it just feels like its out of alignment a little.

Point is, BRP was made aware of those issues and resolves them.

 

[TexasSpyder]

Maybe UncleDave should write to the Biggies at BRP on why he didn't purchase?

J. D.

 

[ARtraveler]

Yeah I think so too.
Wasn't there another Dave who went on to GoldWing Heaven?

Naw ..... couldn't be the same after all you can have only one email address.

Could be. Stranger things have happened. :roflblack:

 

[billrob71]

Uncledave

I can appreciate your concerns but the amount of these bikes that are produce v/s the amount of serious problems that are so very minimal. Everything that I saw never influenced me to change my mind and would be better to ask people that have them and their experiences with there bikes, instead of the couple reported incidents.

 

[wyliec]

Are we still feeding him?

 

[joet82]

I personally haven't had any major issues with my 09 RS, but with any new vehicle on the market, there will be bugs in the system. And it's that reason I NEVER buy a first year addition of anything.

On this basis, there is a reason Spyder have seemed to have so many issues per capita, and that's because of the first year additions.
07/08 - RS
10 - RT
13 - ST

so yes, there are going to be those who have problems every couple years...for this basic reason. Other times, it's just unlucky, and they pick a lemon.

 

[Bob Denman]

:bdh:

 

[wyliec]

:bdh:x 1000

 

[DrewNJ]

 

[AbNormy]

Need some of that !

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