Do the dealers really know what they are doing.

[gazey]

I have had my Spyder for about two months now and done about 5000km (and loved every km :2thumbs
I have done all my own servicing mainly because the nearest dealer is a 700km round trip from home. The quetion I am asking is do the dealers realy know what they are doing when they work on these bikes. It seems that time and time again poeple post that they have problems after the so called experts have worked on their machines. Now I now that we only seem to hear from the ones that do have trouble, so I thought it would be reassuring to hear from other riders who have not had problems after their bikes have been worked on.

I dont know about others but I am getting the point where I dont want to take the chance that a so called expert will screw up my :spyder:

 

[ataDude]

I have had my Spyder for about two months now and done about 5000km (and loved every km )
I have done all my own servicing mainly because the nearest dealer is a 700km round trip from home. The quetion I am asking is do the dealers realy know what they are doing when they work on these bikes. It seems that time and time again poeple post that they have problems after the so called experts have worked on thire machines. Now I now that we only seem to hear from the ones that do have trouble, so I thought it would be reassuring to hear from other riders who have not had problems after their bikes have been worked on.

I dont know about others but I am getting the point where I dont want to take the chance that a so called expert will screw up my ...

Mine in Richardson, Texas is pretty good. But, they are all learning. The more they sell, the more they service, the better they get. It's a volume thing, I do believe.

.

 

[docdoru]

34,000 miles and ALL services done by the book at West Coast Powersport in Clearwater, FL: no problems. :doorag:

 

[2spyders]

I dont know about others but I am getting the point where I dont want to take the chance that a so called expert will screw up my :spyder:

I just know that has been Grumpy's (hubby's) theory on every vehicle that we own, so he does most of our service/repairs himself.

We did, however, get excellent service from the Nebraska dealer on the parking brake recall (the only time we've had it in the shop). No complaints at all.

 

[NancysToy]

One of the problems seems to be that BRP has to approve everything they do. They don't get paid for troubleshooting, just the specified rate for pre-authorized repairs. As a result, many of them, if they are not led directly to the problem by error codes or obvious failures, call BRP right from the start and are told exactly what to replace...or in some cases, not to replace. This takes the mechanics brain out of it, and it seems to go downhill from there. In my situation, they even assigned a case number to the problem, then sent the Spyder home with me with orders to monitor it further. Seems they are puzzled, although I suggested a likely fix. Wonder if I'll get reimbursed...haha.
-Scotty

 

[Firefly]

Not sure you're correct about them not covering troubleshooting. When they worked on my power steering failure it was on BRP's tab - not mine.

 

[VIspyderman]

This is exactly why it's so important for us forum users to pass on information, both good and bad, with regards to fixes, mods or alterations or any other issues so that we have more knowledge to then pass on to the dealers. Most, like the one I work at, are willing to be pointed in the right direction. Yes, we are known to get on the phone with BRP Spyder tech line when we encounter a situation we haven't worked on before. But, the consumer, especially in the Spyder community is the best source, at least until the techs get more experienced with it.

 

[Firefly]

This is exactly why it's so important for us forum users to pass on information, both good and bad, with regards to fixes, mods or alterations or any other issues so that we have more knowledge to then pass on to the dealers. Most, like the one I work at, are willing to be pointed in the right direction. Yes, we are known to get on the phone with BRP Spyder tech line when we encounter a situation we haven't worked on before. But, the consumer, especially in the Spyder community is the best source, at least until the techs get more experienced with it.

I would require my techs to sign onto these forums and be part of the community - to learn - would even let them do it on the clock!

 

[Smylinacha]

My dealer goes on here. I'm glad he's my dealer:2thumbs: