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DESS Key code again!!!!!!!!!!!!!!!!!!!!!!!

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Is the ignition switch hard wired to the DESS or, as is my understanding, the system is wireless and the key code is transmitted to the DESS? If it is wireless, then as has been previously mentioned, there is an antenna on the ignition switch for transmission of the key code information to the DESS module. So replacing the switch would seem a logical step. Yes, the ignition holds the key but if the antenna is not transmitting, the assembly needs replacing.


gypsy_100 said:
Not to be a pessimist but I think BRP is grasping at straws here. They don't know what to do so they replace everything. In my mind, the ignition switch just holds the key. The communication is between the key and the DESS module. The switch has nothing to do with it. I sincerely hope there is more to it that I don't understand. Wouldn't be the first time. :roflblack:

Is your unit consistently showing the error? According to the shop manual, there is no way to actually test the DESS module. The manual says to replace the module and if the problem goes away, then it was the module. If it does not go away, then it wasn't the module. But if your problem is intermittent, you won't know for sure if it's fixed or not. That would be the case here even if you replace both components. If your error always occurs, then the good news is you will know if it's fixed or not.

I appreciate your updates on this problem. I know you'll keep us posted on the results after the work is done Friday. Thanks.
Click to expand...
 
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BaldEagle said:
Is the ignition switch hard wired to the DESS or, as is my understanding, the system is wireless and the key code is transmitted to the DESS? If it is wireless, then as has been previously mentioned, there is an antenna on the ignition switch for transmission of the key code information to the DESS module. So replacing the switch would seem a logical step. Yes, the ignition holds the key but if the antenna is not transmitting, the assembly needs replacing.
Click to expand...
Thanks for posting on this thread. Good Luck. Post on this thread your results. I would like to keep this thread going, for new/and current spyder owners. Deanna
 
I had my DESS module replaced in order to fix a static noise in the wireless dongle.
It went away for a while, but I'm sad to report it's back.
I've told my dealer and BRP will address it again when it's warm enough for me to drop the Spyder off.
 
ThreeWheels said:
I had my DESS module replaced in order to fix a static noise in the wireless dongle.
It went away for a while, but I'm sad to report it's back.
I've told my dealer and BRP will address it again when it's warm enough for me to drop the Spyder off.
Click to expand...
Did you have your switch replaced also?
Have your dealership open up case with BRP.
Keep us posted, and please post on this "thread" for any updates that you have on the DESS module. :clap::clap:

Deanna
 
Just had the DESS show up again:banghead: after having the module changed last spring. Such a nice day had to go for ride and got home did some chores when to park it and TADA. I will be visiting with the dealer tomorrow and showing the pic of the error and making them open a case for a new one again.:banghead:
 
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Dugnvern said:
Just had the DESS show up again:banghead: after having the module changed last spring. Such a nice day had to go for ride and got home did some chores when to park it and TADA. I will be visiting with the dealer tomorrow and showing the pic of the error and making them open a case for a new one again.:banghead:
Click to expand...
The DESS MODULE and the SWITCH under WARRENTY. Be sure your dealership has the parts, before you have the work down. Keep us posted, and please post on this thread any updates that you have.

What is year is your spyder?

What model spyder do you have?

What is the DESS module part #?

What is the Ignition Switch part #?


Also have your dealership reprogram your keys to the new ignition switch, and have them give you a new trailer lock( if you have a trailer).
Good luck!
Deanna

 
I have a 2014 RS and have gotten the DESS code. Bike goes into the shop next week-end for a few things and I have alerted them to the code error. Hoping all will be fixed easily.

Here I sit on Monday, March 14 waiting for a tow truck to take me to Pitbull. I have an appointment tomorrow to get it fixed as well as some other work. It sucks that I only have 4053 miles on my bike and can't get it to the dealer without a tow.
 
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SpyderLady said:
I have a 2014 RS and have gotten the DESS code. Bike goes into the shop next week-end for a few things and I have alerted them to the code error. Hoping all will be fixed easily.
Click to expand...
Take pictures and show them to your can-am dealership. Do you have warranty on your 2014 RS?

If you do the DESS MODULE and the switch is under warranty.

Were you on the road when you got the DESS code error?

Be sure that your can-am dealership has the DESS MODULE/and the SWICTH before you take your spyder in.
The DESS MODULE part # for the 2014 RS is: 710004190.

Good luck and keep us posted on this thread.

***I would like to keep this thread going for anyone who has/or gets the DESS ERROR. Their is a lot of GREAT INFO. on this thread. Also, for any new spyder owners so they know/ and so they can talk to their can-am dealerships. ***


Did you have anything electronic in the storage area( below the ignition)?

If your dealership gives you a problem "have them OPEN UP A CASE with BRP.

Deanna


 
BIG DISCOVERY?

OK here goes.
Disclaimer this may not work for all people, but nothing to lose.

Today, when I pulled in at home, I did not ark in my "usual" location.

I got off bike, went into the trunk, made a connection for my iPod and then restarted the Spyder. In all about 2 mins.

Bang DESS error. Walked away came back in about 5 mins - DESS error.

I tried repeatedly was about to call for a tow to the dealership, then I remembered a statement made some time ago about Wireless Interference and Saturation.

I turned the key released the brake and rolled it forward about 10 feet.

Turned it on, hit the Eco button and the DESS error was gone.

Being a "glutton" for punishment, I put the Spyder in reverse and moved it back to where it was.
Shut it down and then restarted - NOT - DESS error!

Rolled it forward again, startup fine NO DESS error.

What was different in those 10 feet - my wireless router and my Direct TV wireless boxes. Bot frequencies are used 2.5 & 5GHz. But remember this is nit INTERFERENCE but SATURATION.

Not be be deterred, I tried ONE MORE time. This time wrapping the key in several layers of "tin" foil at the original location. Shazam! It started up.

So two things which may work for SOME people in a pinch. Carry some tin foil and try shutting off your wireless (temporarily) on your cell phone.

WHY, BRP would use 2.5 or even 5 GHz as the frequency given all the wireless out there is beyond me.
No one knows exactly WHAT BRP did to FIX the problem (if indeed it is fixed) but I sure would like to know if it relates to frequency :D

Bet the "Police" models don't have this problem ;)

AJ
 
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PaladinLV.......the real question is .....why does BRP even have this " DUMB*SS SYSTEM " in the first place ??????.......................Mike :bbq:
 
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PaladinLV said:
OK here goes.
Disclaimer this may not work for all people, but nothing to lose.

Today, when I pulled in at home, I did not ark in my "usual" location.

I got off bike, went into the trunk, made a connection for my iPod and then restarted the Spyder. In all about 2 mins.

Bang DESS error. Walked away came back in about 5 mins - DESS error.

I tried repeatedly was about to call for a tow to the dealership, then I remembered a statement made some time ago about Wireless Interference and Saturation.

I turned the key released the brake and rolled it forward about 10 feet.

Turned it on, hit the Eco button and the DESS error was gone.

Being a "glutton" for punishment, I put the Spyder in reverse and moved it back to where it was.
Shut it down and then restarted - NOT - DESS error!

Rolled it forward again, startup fine NO DESS error.

What was different in those 10 feet - my wireless router and my Direct TV wireless boxes. Bot frequencies are used 2.5 & 5GHz. But remember this is nit INTERFERENCE but SATURATION.

Not be be deterred, I tried ONE MORE time. This time wrapping the key in several layers of "tin" foil at the original location. Shazam! It started up.

So two things which may work for SOME people in a pinch. Carry some tin foil and try shutting off your wireless (temporarily) on your cell phone.

WHY, BRP would use 2.5 or even 5 GHz as the frequency given all the wireless out there is beyond me.
No one knows exactly WHAT BRP did to FIX the problem (if indeed it is fixed) but I sure would like to know if it relates to frequency :D

Bet the "Police" models don't have this problem ;)

AJ
Click to expand...
AJ, Next time you get the DESS ERROR take a picture, show to it to your dealer, if you have any warranty left on your :spyder2: the DESS MODUULE and the switch is UNDER WARRANTY.


Also try ( I got this from my can am dealership) " Turn on/off immediately and DO NOT LET THE SYSTEM SHUT DOWN, do that for 4 to 5 cycles( and I have posted the above info on this thread plus other helpful ideas) and I got the following statement from a BRP tech" ( in an email) We have had cases where a cell phone or magnetic card, placed near the ignition switch cause this. This includes any device that may emit some type of frequency".


Thanks for posting and I would like to keep this thread going for any new/or current spyder owners that may have the DESS ERROR show up on their screens(Display).

So the new/ or current spyder owners now what to do, their is some EXCELLENT information on this thread about the DESS. So they can take the info to their can-am dealerships. Deanna
 
Started getting this on mine as well. 2015 RT Base SM6. The cell phone theory is interesting but i always have my phone in the same place so not sure why it would do it sometimes and sometimes not. I will take a picture and send to my dealer see what they say. Even though i dont trust them.
 
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Did the turn on and off 5 times without rebooting trick and the spyder started. Drove it to the dealers and it is in the shop as we speak. 2015 rts se6 with 4100 miles.
 
latony007 said:
Started getting this on mine as well. 2015 RT Base SM6. The cell phone theory is interesting but i always have my phone in the same place so not sure why it would do it sometimes and sometimes not. I will take a picture and send to my dealer see what they say. Even though i dont trust them.
Click to expand...
Is this the first time that you got the D.E.S.S ERROR on your 2015 RT SM6?

When I got the D.E.S.S. error on my 2014RTS-SE6 ( first& second time) I would always have my cell phone in the back (on a hook) in the trunk.

And I got an email from my Dealership( from a BRP tech) saying " we have had cases where a cell phone or magnetic card, placed near the ignition switch cause this. This includes any device that may emit some type of frequency."

Also, and other question from the (BRP tech) ( to me) Do you know if the customer( me) has her spyder key attached to any other keys? Also, Does the customer carry both keys together?"

Also mention this to your dealership, OPEN UP A CASE WITH BRP. Do your still have warranty on your spyder?
If so, it is UNDER WARRANTY. The part # for your 2015 RT SM6 is 710004241. I got this from my dealership when I had my both of my D.E.S.S. modules replaced( it was on a report titled " Roadster 2014-015 D.E.S.S. Error Displayed in Cluster_000104494_TST61Y014S10_en")

Also, TECHNICAL EXPLATION: When the D.E.S.S. Module sends its signal to the antenna to read the key chip, the radio frequency produced by the antenna is too strong and the key chip is saturated. The saturation changes the data transmitted back to the D.E.S.S. module causing bad lecture of the key chip.

Keep us posted about this issue. Good Luck!
Deanna
 
Tnpapa said:
Did the turn on and off 5 times without rebooting trick and the spyder started. Drove it to the dealers and it is in the shop as we speak. 2015 rts se6 with 4100 miles.
Click to expand...
The D.E.S.S. module is under warranty, have your dealership OPEN UP A CASE WITH BRP, and be sure your dealership logs the info. and get a copy of the repair order. So if it happens again ( I hope it does not) you will have a record of it. Also, if it happens again TAKE A PICTURE and show it to your dealership. Then they( dealership ) can say it did not happen.

The first time I had the D.E.S.S. module replaced was on July 14, 2014, miles on Spyder at the time was: 6,994, the second time that I had the D.E.S.S. module( part # 710004190) replaced was on Aug. 28th, 2014 the mileage was 8,740, and my dealership replaced the Switch( part # 710004413).


Keep us posted on what happens. Please post on this thread.
Deanna
 
Just called the dealer and he said they reprogrammed the keys and everything looks good. They want to keep it for a few days to see if it does it again.
 
Tnpapa said:
Just called the dealer and he said they reprogrammed the keys and everything looks good. They want to keep it for a few days to see if it does it again.
Click to expand...
Also my dealership reprogram both keys ( that I have) and they replaced the switch( part # 710004413) on my 2014RTS-SE6. Keep us posted on this, good luck! Deanna
 
Just talked to the service department and since they reprogrammed the keys it has not failed again. They have opened a case with BRP and are awaiting further instructions from BRP. They will replace the module if Brp instructs them too.
 
Tnpapa said:
Just talked to the service department and since they reprogrammed the keys it has not failed again. They have opened a case with BRP and are awaiting further instructions from BRP. They will replace the module if Brp instructs them too.
Click to expand...
Thanks for posting. I hope BRP tells your dealership to replace the module. If they do would you post the part # for the module.

The second time when I had the module replaced, my dealership reprogrammed keys. At the same time the dealership replaced the switch.

I hope you it does not take to long to get the module replaced.

Let us know what happens.
Good Luck
Deanna
 
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