DESS Code twice today.

[rcturner]

On 5/8/16 I addressed a thread to Steve (BRPCare) asking for some specific information about the reality of the DESS issue. As expected, no answer was ever received. (a real surprise)

Based on information posted on this forum, I thought my problem might have been caused by the FOB for my wife's Nissan. As it turns out that was not the case. It happened again twice today. FOB was not with me at the time.

Somewhere in all of the documentation on this issue it was suggested that cycling the ignition 4 or 5 times without letting the system shut down might be a way to get things going again. I did it both times (5 cycles), then shut the system down and pulled the key. I sat on the bike while doing this and when pulled, the key was only a couple of feet from the ignition switch. When the key was re-inserted into the ignition, all was well. The code was gone and the bike started just fine. Anybody else tried this? Did it work for you? The only common thread in the three failures was that the bike was sitting in fairly busy parking lots when the failure occurred. :dontknow:

 

[cuznjohn]

know what i find surprising, Lamont has never replied or talked about this problem on any of the posts

 

[Cruzr Joe]

know what i find surprising, Lamont has never replied or talked about this problem on any of the posts

Why don't you specifically ask him, rather than being surprised that he has not addressed it.:shocked:

Cruzr Joe

 

[blacklightning]

On 5/8/16 I addressed a thread to Steve (BRPCare) asking for some specific information about the reality of the DESS issue. As expected, no answer was ever received. (a real surprise)

Based on information posted on this forum, I thought my problem might have been caused by the FOB for my wife's Nissan. As it turns out that was not the case. It happened again twice today. FOB was not with me at the time.

Somewhere in all of the documentation on this issue it was suggested that cycling the ignition 4 or 5 times without letting the system shut down might be a way to get things going again. I did it both times (5 cycles), then shut the system down and pulled the key. I sat on the bike while doing this and when pulled, the key was only a couple of feet from the ignition switch. When the key was re-inserted into the ignition, all was well. The code was gone and the bike started just fine. Anybody else tried this? Did it work for you? The only common thread in the three failures was that the bike was sitting in fairly busy parking lots when the failure occurred. :dontknow:

I just had mine replaced last Friday. Mine had gotten so bad that I actually expected it to happen about 20% of the times that I would go to start it. Most of the times, I could take the key out, flip it around, and it would crank with no code.
I hope that I don't have any issues with the "repaired" set up. Especially since I leave in 3 weeks for our annual mountain trip.

 

[cuznjohn]

Why don't you specifically ask him, rather than being surprised that he has not addressed it.:shocked:

Cruzr Joe

Joe please don't get me wrong, i am not blaming him for anything, but with the bikes he has and works on, i figured he has seen the problem and worked on fixing it. besides i never had the problem to date, so someone with the problem should ask.

 

[blacklightning]

know what i find surprising, Lamont has never replied or talked about this problem on any of the posts

I think that the fact is that it really happens to only a small percentage (as a whole). Since BRP doesn't have a definite cure (yet), and if it doesn't happen to your particular bike, there is really nothing that can be said. There is no way to address a problem that doesn't happen to you, except to be sympathetic to others (which I am sure most on here are).
We have, and are going through the same thing on the M109R site. Some people have had really bad issues with their 2nd gear, some have not. The difference is, Suzuki denies that there is a problem and always say that it is rider caused. Believe me, Can Am has treated me much better than Suzuki ever have, and I have owned 2 M109's, and am currently looking to purchase my 3rd. if I can get the financial managers (wife) approvalray:.

 

[rcturner]

Why don't you specifically ask him, rather than being surprised that he has not addressed it.:shocked:

Cruzr Joe

Although his opinion on this subject would be highly valued, unless he has experienced the problem and tried the ignition cycling, this thread is not directed towards him. Please don't get this thread off subject.

 

[Bob Denman]

If this continues happening to your bike: it's not going to heal itself. :shocked:
Document the occurrence with a photo, and take it to your dealer.
Good Luck! :thumbup:

 

[cuznjohn]

when you get a dess error message, does it give a code and does the code stay in the bike till cleared

 

[SpyderAnn01]

While I have not had the DESS error I have used the key on off cycling to reset errors.

 

[rcturner]

If this continues happening to your bike: it's not going to heal itself. :shocked:
Document the occurrence with a photo, and take it to your dealer.
Good Luck! :thumbup:

This is making the assumption that what is happening is a malfunction. At this point, I am not sure. I still don't care for it but, it may be functioning perfectly. It would be nice if BRP were more open about what is going on with reference to the corrected/redesigned DESS system. They will irritate their customers just so long and then the customers will start defecting. Not good for business when your existance depends on people spending large amounts of money for things that they don't really need.

 

[rcturner]

when you get a dess error message, does it give a code and does the code stay in the bike till cleared

Have not checked for retained error codes. Each time it has happened, it cleared with cycling. The first time was not because I knew what I was doing by cycling. The last two were on purpose.

 

[Bob Denman]

This is making the assumption that what is happening is a malfunction. QUOTE]

If you're seeing this:

There's no doubt, and no need for assumptions: your bike is having a malfunction. :shocked:

 

[spyderCodes]

First, BRPCare does not accept PMs, so “asking directly” is a bit difficult.

Second, since the whole point of the DESS system is not to irritate owners but keep their Spyders from being stollen, it is rather doubtful that BRP, or anyone, would release much info on either how it works or why it doesn’t.

 

[rcturner]

What's with this " document the occurrence with a photo " nonsense !!!!... I don't know who started it, but it's a bunch of BULL.......if it triggered the computer ( and it does ) then it left a signature !!!....if your dealer says it isn't there A. they are lying....or B. they are incompetent ......either way having a picture would probably cause them to say YOU TOOK THIS ON SOMEONE ELSE'S SPYDER .......Mike :thumbup:

In my case, I am getting the DESS Error screen. I am not, however, convinced that it is not operating correctly. That is why I am wondering if anyone else has had luck similar to mine in getting the system to clear. It may also have a little something to do with vodo and/or black magic. It would be nice if it were a real solution. Also, my dealer does not dispute the issue. It is just that mine has all of the new parts and they don't have direction from BRP as to what to do next. I don't want to replace parts just for drill.

 

[IGETAROUND]

DESS code

Well on the lowly RS it doesn't say DESS error; rather is says key not recognized.

When it happened to mine the first time ~ 500 miles there were no codes to clear by the dealer. The second time it happened there were still no codes but the ignition and DESS were replaced. So far ~12,000 miles later no repeat problems.

 

[Deanna777]

On 5/8/16 I addressed a thread to Steve (BRPCare) asking for some specific information about the reality of the DESS issue. As expected, no answer was ever received. (a real surprise)

Based on information posted on this forum, I thought my problem might have been caused by the FOB for my wife's Nissan. As it turns out that was not the case. It happened again twice today. FOB was not with me at the time.

Somewhere in all of the documentation on this issue it was suggested that cycling the ignition 4 or 5 times without letting the system shut down might be a way to get things going again. I did it both times (5 cycles), then shut the system down and pulled the key. I sat on the bike while doing this and when pulled, the key was only a couple of feet from the ignition switch. When the key was re-inserted into the ignition, all was well. The code was gone and the bike started just fine. Anybody else tried this? Did it work for you? The only common thread in the three failures was that the bike was sitting in fairly busy parking lots when the failure occurred. :dontknow:

HI rcturner, I have tried this,( turn on/off immediately do not let the system shut down, for 4 to 5 cycles) and that worked for me.
Also, I was the one that started a thread on "D.E.S.S. KEY CODE AGAIN!!!!!!!!!!!!!!!!" on 8/13/15 By Deanna777.


I got the above info( in Bold letters) from my dealership, I have had the D.E.S.S. module part # 710004190 replaced twice( on July 14,2015 and on Aug. 28th, 2015) and the Switch replaced once ( on Aug 28,15) switch part # 710004413.


Please post on the " D.E.S.S. KEY CODE AGAIN!!!!!!!!!!!!!!! Thread, for any new/or current spyder owners know where to find the info. On that thread their is a lot of excellent info. for anyone to try. The D.E.S.S module is under warranty, and open up a case with BRP. Deanna

 

[Deanna777]

I just had mine replaced last Friday. Mine had gotten so bad that I actually expected it to happen about 20% of the times that I would go to start it. Most of the times, I could take the key out, flip it around, and it would crank with no code.
I hope that I don't have any issues with the "repaired" set up. Especially since I leave in 3 weeks for our annual mountain trip.

What was the part # on D.E.S.S. module?

What year is your spyder?

How many miles did you have on your spyder when you had the D.E.S.S. module replaced?

I do have a thread going about the D.E.S.S. issue. It is D.E.S.S. KEY CODE AGAIN!!!!!!!!!!!!!!! By Deanna777 posted on 8/13/15. Deanna

 

[Deanna777]

If this continues happening to your bike: it's not going to heal itself. :shocked:
Document the occurrence with a photo, and take it to your dealer.
Good Luck! :thumbup:[/QUOTE It is UNDER WARRANTY, OPEN UP A CASE WITH BRP. Deanna

 

[rcturner]

Please post on the " D.E.S.S. KEY CODE AGAIN!!!!!!!!!!!!!!! Thread, for any new/or current spyder owners know where to find the info. On that thread their is a lot of excellent info. for anyone to try. The D.E.S.S module is under warranty, and open up a case with BRP. Deanna

Thanks for the info and input. However, I am looking for very specific information as a follow-up to something I read on this forum, tried and appears that it may work. The only way to find out if it really does have merit is to look specifically at the cycling action when tried by several riders and see if it is generally successful. If the results seem to be positive, you or I can migrate the information to your DESS thread. Thus far only one real comment on cycling and it appears to be positive. Maybe there is something to it.