Dealers are refusing to work on Old Spyders!

[solidgranite]

I have a friend in Salisbury who takes his 2012 RT SE5 to Honda Can-Am of Winston-Salem, actually in Clemmons, and they work on it.

That's a pretty long haul! My challenge is that I'd have to have someone follow me to the dealership, and drive me back home...then drive me back to the dealership when the bike was ready. From here to Winston-Salem, its 258 miles. I'm going to search for Can Am dealers a bit closer. :shocked:

 

[bikerbillone]

Dealers are a problem. Some of us are not close to a competent dealer, or any dealer. If ya gotta leave the machine that's a bigger problem. But it is what it is and so we adapt.

 

[askitee]

I need the brake fluid changed in my 2012 Spyder RTL. I know how to do it. Except for the part needing BUDS as I don't have that software. I called the Spyder dealer who has done work for me in the past to see what they would charge me for this service. They informed me that they don't work on Spyders older than 2014. I have heard of this from others but had not run into it before. In over 50 years of riding I have only owned 1 new bike, but many over 10 years old and have never before had any trouble getting them worked on if I found something I was not equipped to handle. I am getting too old to crawl around on the cement anymore. I always thought my riding days would end when I could no longer get on and ride, not when I could no longer find service for it or do it myself. What a disgusting turn of events.

It is ridiculous, it does make me wonder if BRP are behind this. So much for getting value out of ownership.

 

[blacklightning]

This 10 years or older rule is starting to play in the car arena also. My daughter just purchased a 2011 used SUV from a dealership. They gave her a 3 month 3000 mile warranty on the vehicle. Then 2 weeks after buying the vehicle she wanted them to check out a concern about her transmission. They had the nerve to say they didn't work on cars over 10 years old. I took the paperwork up to them, along with the SUV and after a little discussion, they were happy to check out our concerns.

 

[mandytuning]

My question is who in this world would want a dealership with apprentices servicing their vehicle? They charge so much and pay pennies to the tech that you will not find a professional tech working in powersports dealers. If you can't do your own stuff, there are so many competent mechanics out there. Heck, if you live in Florida, I can help you with the Spyder!

 

[bikerbillone]

Mandy, I'm in Sebring, where are you?

 

[K80Shooter]

I saw the 10 year rule at least 20 years ago in the Heavy Truck field, think tractor trailers.

By law "any" manufacturer is only required to furnish parts and service for 10 years. It's not only BRP

 

[Steve W.]

I have seen the "10-year-rule" for MANY years, and in multiple brands.

Navydad said it quite well, but there is one point that I did not see listed. Yes, parts availability might be a factor, but I can still rather easily get parts for my 43-year-old Suzuki and my 23-year-old Goldwing, so I question that a bit. The one thing that Navydad did not mention was that bikes (especially) that are over 10 years old quite frequently have fasteners that are rusted in place. Some will begrudgingly allow themselves to be removed, but others will snap in two. Now, instead of doing a relatively simple valve cover removal for adjustment, the mechanic needs to do a rusty bolt extraction. The broken bolt is likely in a position that will require engine removal for easier access, and that requires even MORE rusty bolts to be removed from the exhaust and other parts. That can REALLY go against the flat-rate manual for the cost of repairs.

I have seen reports in other forums that a dealer actually took on the repair after looking at the older bike and being reminded that THEY had been working on it since it was new. Maybe you can ask the dealer for an exception to the 10-year-rule, pending an inspection of your vehicle?

.

 

[bryanmusgrave]

I have a friend in Salisbury who takes his 2012 RT SE5 to Honda Can-Am of Winston-Salem, actually in Clemmons, and they work on it.

I don't know about other dealers, but this place takes walk-ins first come first serve on Sat. If I get there before they open, they always get me out quick with things like oil, battery, brake fluid and tire changes

 

[pegasus1300]

That's great for the riders in that area. Great information.