Bob Ledford
New member
I have seen a lot of negative posts regarding dealer service and parts departments the past couple of months. I have found the dealer I purchased our RTL 2011, SE-5 from to be most helpful and I would think they all should be. Maybe BRP needs to set some higher standards for new dealers.
the only delay I have experienced was for a turn signal switch replacement and that was on backorder from BRPs supplier to BRP to the dealer.
When I need service I drive or call the dealer, talk to the Service Writer who gives me a time to be there that day or if it can wait a day then when. Never been more then 24 hours delay except when I had the rear black section pained Pearl and that was the fault of the weather it turned damp and cold. The sublet paint shop held off until they could empty the paint booth.
i have heard people say they have had problems with the sales department. Of which I confronted the owner with the statement so he could make a change if possible. Only to find out that the person responsible had already self terminated himself.
my question to the readers I guess would be, "am I living in dreamland or a charmed life?" I think I have a pretty high level of expectation as I worked in the services industry all my working life. I think my standards of service are pretty high as to what I expect from the help and management too!
Share your thoughts with me please and if you want my dealers name PM me and I will share with you.
the only delay I have experienced was for a turn signal switch replacement and that was on backorder from BRPs supplier to BRP to the dealer.
When I need service I drive or call the dealer, talk to the Service Writer who gives me a time to be there that day or if it can wait a day then when. Never been more then 24 hours delay except when I had the rear black section pained Pearl and that was the fault of the weather it turned damp and cold. The sublet paint shop held off until they could empty the paint booth.
i have heard people say they have had problems with the sales department. Of which I confronted the owner with the statement so he could make a change if possible. Only to find out that the person responsible had already self terminated himself.
my question to the readers I guess would be, "am I living in dreamland or a charmed life?" I think I have a pretty high level of expectation as I worked in the services industry all my working life. I think my standards of service are pretty high as to what I expect from the help and management too!
Share your thoughts with me please and if you want my dealers name PM me and I will share with you.
