Dealer Called for 600 mile Service Appointment on my 2014 RT-S

[TonyMac]

I've been pleased with my dealer so far and like them as good folks to do business with. They bolted the BRP Driver's Backrest on and let me ride it for several hundred miles before deciding to buy it, which I thought was a great idea since seats and seat rests can't be evaluated on a short 10 mile ride. I loved it and bought it by the way.

Just got a call this morning from the service manager wanting to set up the 600 mile first service appointment. I mentioned that I seemed to remember reading the new engine doesn't need it's first service until 3,000 miles and he said no, it is 600. He had to research another question and said he'd call me back in a while. Meantime I pull up a PDF version of the Owner's Manual and sure enough, on page 120 it says first service is at 3,000 miles. He calls back and I quote that and he was surprised to hear that was the interval and would look into it. Meanwhile he was ordering parts for me.

I'm thinking the new maintenance schedule just caught him off guard and he was used to other year models and other bikes requiring 600 mile service, but I'm wondering what set of services they were going to do other than an oil change? Don't they follow a maintenance procedure to check valve clearance, belt tension, etc.?

 

[ARtraveler]

Hoping that the 600 mile service snafu on your 2014 RT was just a passing glitch.

I recently ran into a salesperson that did not know that the new RT had six speeds and shifts a whole lot different from the 998 Rotax version.

Just makes me wonder sometimes. If I were selling these things, I would make sure I knew more than the potential customers know, so that I could be helpful when questions come up.

 

[Chupaca]

Salesmen..!!

May not be informed or don't take the time to learn the changes. To many its all the same..mind did know you could lock the handle bars. Said there was no need cause they (roadsters) were to big to steal. Now if it was the sales section calling they may not know. If it was the service department I would worry..!! :lecturef_smilie:

 

[tobor9]

Don't need to worry about Valves with the new eng. ether it's uses hydraulic lifters ,no adjustment

 

[bruiser]

The salesman our current dealer didn't know about the 3,000 mile service either. I schooled him on that and some other items unique to the 2014 RT. And I don't even own one. I find that dealers don't make it a priority to learn new products unless it is their main seller.

Every vehicle I purchased from my car dealer doesn't leave the parking lot without a thorough demonstration of all the features. The owner of the dealership requires it. All of the sales reps are schooled in all the features of the vehicles they sell. They also do a follow up call to make sure you don't have any issues or questions.

The dealer I purchased both of our Spyders from could care less about sales knowledge, after purchase follow up or service. Now if you went in there with a quad, jet ski or jet boat, they were all over you.

 

[SpyderAnn01]

After that call, I would make sure that you get a written estimate for any future service. Just to be sure you are both on the same page.

 

[jerpinoy]

BRP should be looking on this matters. :banghead::banghead::banghead::banghead:

 

[StanProff]

Don't need to worry about Valves with the new eng. ether it's uses hydraulic lifters ,no adjustment

The valve adjustment is really overblown on the 998 rotax. If you have an honest dealer they will tell you that very few are ever done as they very seldom need adjustment. Perhaps if you are running one on the drag strip and abusing the engine all the time it could be necessary. I have bikes that have been ridden 10's of thousands of miles without ever needing a valve adjustment. My spyder has 23,000 miles on it and I am going to just wait for another 20,000 to see if they need adjustment.
I would like for some high mileage 998's to chime in on the frequency (if any)of their valve adjustments.

 

[flaggerphil]

I'd start to have doubts on the dealer at this point...

 

[OldCowboy]

I'd start to have doubts on the dealer at this point...

:agree: