spy_der_man
New member
It's out of my hands now. Spyder went to the E.R. this morning. Hopefully I will have some good news on Monday.
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Dead Spyder
- Thread starter spy_der_man
- Start date
wyliec
New member
Good move. At least you'll be up and running soon. Then, hopefully you'll be reimbursed from the purchasing dealer.
Bob Denman
New member
billybovine
Active member
Please let us know what they find. Also I would be more interested in what the tech, working on your machine has to say rather than the service writer or manager.
Bob Denman
New member
:agree: talk to the guy who has the wrenches... He works for a living! nojoke
wyliec
New member
Any news yet.
Bob Denman
New member
:agree: Three days... What's up? :shocked:
spy_der_man
New member
hello Y'all,
As you know I took my baby to the E.R. on Saturday morning. Well it just doesn't seem to end. I located my local dealer on the internet, made an appointment for Saturday morning at 8:30 A.M. P.S.T. Dropped off my baby promptly. I told the service tech what was happening and was informed that I will receive a call later today (Saturday) letting me know the diagnosis. Well Saturday went by and by the time I looked at the clock the dealership was closed (5:30 P.M.). Well that one is my fault for not paying attention to the time. I figured the dealership would be closed Sunday as most dealerships are so I knew I wouldn't hear anything that day. Monday the same thing, the dealership is closed. Very normal I might add.
This morning (Tuesday) I call first thing at 8:30 A.M. and I ask the service tech how things were looking. The response I got did not go over very well. He informed me that they haven't even looked at it yet. My response was "WHAT!". Sir, we put you in line, their were people in front of you so when you brought your bike in. I immediately informed him that I made an appointment Friday night for Saturday at 8:30 A.M. and I have a confirmation email stating such. If I have to wait in line for my turn on a first come first serve basis what is the point of making an appointment? The response I got was , "oh, sorry I did not know you had an appointment" Well ******* ******* knows because he sent me a confirmation email. Reply.... I am very sorry, we will look at it today and give you a call when it is done. So to make a long story short I ended up having to call back at 5 P.M. to find out what the diagnosis was. The reply is where I tried really hard to maintain my cool..... "Sorry but we did not get to it today, we will get to it in the morning". I replied, "I will see you first thing in the morning to discuss the customer service with you and the manager on duty". I then hung up the phone before I lost my marbles.
I am really beginning to think that this bike is cursed. I am weighing my options at this point lol.:banghead::banghead::banghead::banghead::banghead:
As you know I took my baby to the E.R. on Saturday morning. Well it just doesn't seem to end. I located my local dealer on the internet, made an appointment for Saturday morning at 8:30 A.M. P.S.T. Dropped off my baby promptly. I told the service tech what was happening and was informed that I will receive a call later today (Saturday) letting me know the diagnosis. Well Saturday went by and by the time I looked at the clock the dealership was closed (5:30 P.M.). Well that one is my fault for not paying attention to the time. I figured the dealership would be closed Sunday as most dealerships are so I knew I wouldn't hear anything that day. Monday the same thing, the dealership is closed. Very normal I might add.
This morning (Tuesday) I call first thing at 8:30 A.M. and I ask the service tech how things were looking. The response I got did not go over very well. He informed me that they haven't even looked at it yet. My response was "WHAT!". Sir, we put you in line, their were people in front of you so when you brought your bike in. I immediately informed him that I made an appointment Friday night for Saturday at 8:30 A.M. and I have a confirmation email stating such. If I have to wait in line for my turn on a first come first serve basis what is the point of making an appointment? The response I got was , "oh, sorry I did not know you had an appointment" Well ******* ******* knows because he sent me a confirmation email. Reply.... I am very sorry, we will look at it today and give you a call when it is done. So to make a long story short I ended up having to call back at 5 P.M. to find out what the diagnosis was. The reply is where I tried really hard to maintain my cool..... "Sorry but we did not get to it today, we will get to it in the morning". I replied, "I will see you first thing in the morning to discuss the customer service with you and the manager on duty". I then hung up the phone before I lost my marbles.
I am really beginning to think that this bike is cursed. I am weighing my options at this point lol.:banghead::banghead::banghead::banghead::banghead:
Bob Denman
New member
:shocked: Am I reading this correctly? You hadn't been to the dealership before? Did you just look for the closest one to you on the internet? :banghead:
Locally owned and operated dealers have a tendency to take things personally. It is what it is. They are NOT run like car dealers. Most are very small businesses. They will first cater to the consumers that have a history of supporting them. This is why I'm a big fan of buying a machine local if you plan on ever using that dealer for maintenance/service. They will move you toward the top of the list when you need work done.
Buy a machine out of state to save a few bucks and your going to get pushed back down the waiting list for maintence/repairs.
I'm not saying I agree, but that's how it is.
For the OP. Your in a bad position for sure. You bought a machine out of state and it was delivered non-running. Now you have to deal with a local dealer for help that also didnt get the sale from you purchasing from them. Be super careful with your conversations with the dealer. Remember, they have your non-running machine that nobody at this point knows what is wrong. I'd be firm, but I'd also be very nice and understanding too.
If you go in there "guns a blazing" your likely not going to like the final outcome.
Best of luck!
Buy a machine out of state to save a few bucks and your going to get pushed back down the waiting list for maintence/repairs.
I'm not saying I agree, but that's how it is.
For the OP. Your in a bad position for sure. You bought a machine out of state and it was delivered non-running. Now you have to deal with a local dealer for help that also didnt get the sale from you purchasing from them. Be super careful with your conversations with the dealer. Remember, they have your non-running machine that nobody at this point knows what is wrong. I'd be firm, but I'd also be very nice and understanding too.
If you go in there "guns a blazing" your likely not going to like the final outcome.
Best of luck!
ARtraveler
R.I.P. Dwayne
This is turning out to be the purchase from heck.
I offered a suggestion earlier, but it was missed.
Sometimes, there is more than one dealer in the area. Playing internet or phone roulette is not a good idea--IMO.
EG. Group came to AK for visit. Needed work on a machine. Checked phone #'s. Went to the one that popped up--took the machine 30 miles. Mechanic did not even know where the battery was located. Found that the "good" dealer was across the road from the motel. Problems solved.
Perhaps, if we knew the location in more detail, some locals would come on and get you in the right direction for getting a fix.
The dealer you are now working with shows all the symptoms of the one that I have avoided for 8 years.
It would be great if you would find a good outcome and get on track for future enjoyment of your :spyder2:
I offered a suggestion earlier, but it was missed.
Sometimes, there is more than one dealer in the area. Playing internet or phone roulette is not a good idea--IMO.
EG. Group came to AK for visit. Needed work on a machine. Checked phone #'s. Went to the one that popped up--took the machine 30 miles. Mechanic did not even know where the battery was located. Found that the "good" dealer was across the road from the motel. Problems solved.
Perhaps, if we knew the location in more detail, some locals would come on and get you in the right direction for getting a fix.
The dealer you are now working with shows all the symptoms of the one that I have avoided for 8 years.
It would be great if you would find a good outcome and get on track for future enjoyment of your :spyder2:
Bob Denman
New member
Is it just me; or is anyone else starting to notice the scent of a Troll in the air? :dontknow:
We have been led down just about every "blind hole", that can be imagined; what else can go wrong?
...just sayin'...
We have been led down just about every "blind hole", that can be imagined; what else can go wrong?
...just sayin'...
spy_der_man
New member
Who are you calling a troll? I really hope that it is not me...... Please acknowledge
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spy_der_man
New member
I did not miss your suggestion, I actually did use your advice. I did go to Can-Am website and located a service dealer through that. I had no way of knowing that this would happen. I did tell the warranty company that if I don't get an answer today that I am changing locations. She also informed me that they don't have very many places that are authorized listed. I agree with that. I have only found three. Two within 10 miles and one within 50 miles. The problem with that is they are not specifically Can-Am dealers. They deal with all brands of MC's
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ARtraveler
R.I.P. Dwayne
Glad to hear back and that you are still working on this. Please keep us posted with the outcome. We do want to see you get on the road and enjoying your new :ani29:. The latest will help you sort out which dealer to work with. There are good ones and some not.
wyliec
New member
I agree.:thumbup:
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