IGETAROUND
Active member
A big shout out to Baja Ron and Firstgear for outstanding customer service.
I had purchased a 90 watt jacket and non armored heated gloves from Ron in early January of this year. Both have worked flawlessly until I needed them on my recent return trip from Houston, Tx.
The right glove didn't heat, necessitating the use of my rain covers over the right glove to block the wind and keep my hand comfortable.
After returning home I contacted Ron via email and he sent me the customer service number for Firstgear. Called and was very courteously greeted, apologies given for my problem and assurances that a new pair would be shipped that day to my home.
They requested pictures of the gloves, the name of the dealer I'd purchased from and the approximate time of purchase. Notice no sales slip fall darald required, no hassle given, just seamless customer service!!!
I went for an hours ride today in 44 degree weather and my hands were warm and toasty.
If you're in the market for gear which Firstgear and a competing company provide similar products; I would give a GLOWING
recommendation to give the business to Firstgear!!
Life has an abundance of stressors to raise the hassle factor, my vote goes to the companies that have the product I desire AND back up their products with outstanding service after the sale.
I'll now step off my soap box.
:thumbup:
I had purchased a 90 watt jacket and non armored heated gloves from Ron in early January of this year. Both have worked flawlessly until I needed them on my recent return trip from Houston, Tx.
The right glove didn't heat, necessitating the use of my rain covers over the right glove to block the wind and keep my hand comfortable.
After returning home I contacted Ron via email and he sent me the customer service number for Firstgear. Called and was very courteously greeted, apologies given for my problem and assurances that a new pair would be shipped that day to my home.
They requested pictures of the gloves, the name of the dealer I'd purchased from and the approximate time of purchase. Notice no sales slip fall darald required, no hassle given, just seamless customer service!!!
I went for an hours ride today in 44 degree weather and my hands were warm and toasty.
If you're in the market for gear which Firstgear and a competing company provide similar products; I would give a GLOWING
recommendation to give the business to Firstgear!!
Life has an abundance of stressors to raise the hassle factor, my vote goes to the companies that have the product I desire AND back up their products with outstanding service after the sale.
I'll now step off my soap box.
:thumbup:
