What do you do when you have tried every thing possible to contact a vendor and you get no response. total silence on items you have paid for and no info on shipping nothing. I am really at a loss on here. a few weeks back i tried to order items and gave up and went another route i figured let me give this vendor another shot because i want to support our community . :banghead:
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Customer service - what do you do when you can't contact a vendor?
- Thread starter Mosess01
- Start date
bikerchris1270
Member
If paid by Credit Card, call the credit card company…. Explain situation…… they will contact vendor, no response, refund to you.
MrMagicFingers
Member
+1 :agree:
It's great that you want to support local. God knows that the internet (E-Bay and Amazon, etc) has eaten up to many local shops. BUT, if they have not replied to you in a reasonable amount of time , I would go in face to face and get the refund and explanation. Some businesses seem to just not want the business even when it's handed to them. Our local BRP place is like that.
If that does not work out... your credit card company would be happy to help.
Tim
FrogmanDave
Active member
So a rehash of your old thread. I see you left the vendors name out this time. I would have figured you would have got things settled by now. Sorry that you are still having problems. Most people on here are very happy with that vendors support.
Just had a similar problem with a vendor here on SL's selling on a very popular website. I made an order and paid with a commonly used payment system and received a product for my spyder that was miss advertised. The part did not fit. Two tries via email to contact the seller failed and on the third try, I was informed a return postage form would be forwarded via email. One week went by, nothing. Further attempts to make contact with the vender via email proved negative. Finally, I contacted the credit card company I used to make the payment and a return postage form was emailed to me the next day. A promise of reimbursement was made and credit should show up on my account within 10 working days, I hope. I'll scratch this off to covid caused short staffing, but if this doesn't happen, I'll post the vendor's name on this site for all to see. However, there was certainly enough staff to take my order process my payment and ship me the incorrect product.
I get the impression that he didn't mean 'local' as in physical proximity.
ARtraveler
R.I.P. Dwayne
The OP is far, far away from the vendor. Stopping in for a "friendly" chat is not an option, that I can see.
I have dealt with said vendor many times, going back all the way to 2008. Never had an issue or a problem. :bowdown:
I have dealt with said vendor many times, going back all the way to 2008. Never had an issue or a problem. :bowdown:
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