I don't mean to sound the alarm so to speak but perhaps I just expect a higher level of customer service. In the original paragraph, it says, the way I read it anyways, that the machine stopped. If it was just a momentary shift issue, you are correct and I apologize.
This machine cost over $25,000 and you could buy a Ford Mustang for that. If I took my Mustang in for service and they over tighten the bolts on the oil cooler, and it loses some oil, then they repair the stripped bolts, I am NOT going to be satisfied unless there is some assurance that any damage that was done will not affect me in the future. What is the difference here? We have no idea how this dealer even repaired this. Scotty, as you know as well as I do, the most likely situation was that the case threads stripped out, because the case is a softer metal then the screws used for the housing. If they had to use A helicoil to fix it, I would not be satisfied at all. Another comment in this thread mentions this very thing. This was the 600 mile service for heaven sakes, not the 40,000 mile service. this motor was almost brand new.
This dealer could very easily put a BRP extended warranty on a Spyder for a few hundred dollars his cost. When we are dealing with machines that cost as much as cars, we should expect the same level of service and if they're not willing to deliver that, they should stick to selling 2500 dollar ATVs. Just my 2 cents. If you would be satisfied with how this was fixed on your motor running low on oil brand new machine that is your prerogative. I would just expect more. I'm probably just used to having customers demand this after being in the car business for 25 years and making mistakes. after a while, you concentrate on fixing the customer as much as you concentrate on fixing the vehicle, as a few hundred dollars will go a long way to avoid hassles in the future. Not saying my opinion is correct, but I guess we don't have all the facts and would want to know every detail about how low the oil was, and what type of repair was used how to fix the stripped screws
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