Does anyone have an email or phone number different than the one on BRP's website. I have a 2010 RT that has never worked. It has been in the shop 97 days in the first year of ownership and I have had it to two dealers and no one can seem to fix it. It has the infamous limp mode problem and I have tried everything listed on this website that I could do plus numerous trips to the dealers with no avail. I called the customer service number and got a man in India that did not even know what the limp mode is so he was no help. How frustrating this is. I cannot go more than a few miles without it going into limp and I do NOT ride the brake, check frequently all of the fuses and relays, keep a battery tender on the battery at all times and nothing helps. The dealers says it is a brake issue. I have had 2 new DPS modules, a brake sensor, reloaded software, some adjustment of the brake pedal etc, and everytime they work on it they tell me it is fixed and then I drive a few miles and it happens again. I can't tell if my wife is going to burn it or kill me first for buying this nightmare. I feel really cheated that I cannot go to spyderfest or on any rides with other spyder riders because my machine just will not go. I paid just as much as everyone else and have only gotten a headache. Sorry I will stop whining, but put yourself in my position and tell me what you would do when paying over $20,000 for nothing.
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Contacting Carlo or someone at BRP
- Thread starter rus44756
- Start date
ARtraveler
R.I.P. Dwayne
Carlo is the go to guy for ongoing problems like you are having. Someone will come on and give you Carlo's contact information. It has been posted on this site many times.
SpydherLuv
New member
I found this by using the search engine here - just typed in Carlo and found several threads, one with this info:
I hope you get your :spyder2: fixed.
CyncySpyder
Teddys favorite human
Sorry to hear your having so many problems, sent you a PM
Others have posted another number for Carlo, just be aware it may take him a little while to get in touch with you, but he will & he will do what he can to assist you. I know its frustrating to be told to be patient, but he is only one man doing what he can for ALL OF US that are in need of his assistance.
Others have posted another number for Carlo, just be aware it may take him a little while to get in touch with you, but he will & he will do what he can to assist you. I know its frustrating to be told to be patient, but he is only one man doing what he can for ALL OF US that are in need of his assistance.
Bob Denman
New member
Carlo's the man! :bowdown::bowdown::thumbup:
I'm thinkin it's Lawer time, but thats just me. I would document everything since day one. I'm assuming you purchased it new? The number I used to call him is 888-272-2922 that was after he contacted me after reading my post on this board. If you have contact info on this list he will read it and contact you. There have been Spyder owners that have had to have their machine replaced.
fastfraser
Blazing Member
Who got their Spyder replaced ?:dontknow:
Sorry to here you are frustrated with your Spyder and hope Carlos can come to the rescue .
BLUEKNIGHT911
Sadly Passed Oct 2024 - RIP
PROBLEMS
rus44756,...I feel you're PAIN...I love spyders....hate dealers....and wouldn't accept an RT as a gift......My g/s had phanthom codes constantly....I took every electrical connection....fuse ...relay....ground...etc. apart cleaned them with acetone.....put di-electric grease on everything ....re-assembled everything.....HAVE NOT HAD A CODE IN ALMOST 2 YRS.......maybe its a co-incidence.....whatever....I don't care.....no more codes....and I did use star washers under the battery and ground connections ( sorry Scotty I know you dis-agree on that)........Mike....:thumbup:
rus44756,...I feel you're PAIN...I love spyders....hate dealers....and wouldn't accept an RT as a gift......My g/s had phanthom codes constantly....I took every electrical connection....fuse ...relay....ground...etc. apart cleaned them with acetone.....put di-electric grease on everything ....re-assembled everything.....HAVE NOT HAD A CODE IN ALMOST 2 YRS.......maybe its a co-incidence.....whatever....I don't care.....no more codes....and I did use star washers under the battery and ground connections ( sorry Scotty I know you dis-agree on that)........Mike....:thumbup:
Surly you don't expect me to put a name on here.
MikeinGA
New member
Do they have the lemon law in your state. Call a Lawyer and ask him if you have a case. Goto to the newspaper, park your Spyder in front of the Can-am dealer with a sign that says this is a lemon and can't be fixed. Then take a picture and give it to the newspaper and send one to BRP. That's IMHO.
Mike
Mike
Arr MiHardies
New member
Why not? And don't call me Shirley!
pro10is
New member
I'd advise against that. If you employ a lawyer BRP will instantly go into lock down mode and you might not get results for a very long time as they will need to defend themselves against a lawsuit which is a far different procedure than handling a customer complaint. You'll be dealing with their legal department rather than Customer Service. Customer Service will be a lot friendlier. Do yourself a favor and give BRP a fair chance to make it right first.
In addition, calling a phone number or sending an email is not the right way to start. Instead take the time to write a detailed letter explaining clearly and factually everything that has happened to date. A letter is formal whereas a phone call or email is too casual. Nothing conveys serious intent better than a well written formal letter. Include photos, receipts or anything else that supports your case. Get the time line and all of your facts on paper. Include your contact information, especially a phone number where you can be reached during the day. Feel free to appeal emotionally as you did here but do not convey excessive anger, foul language, or threaten legal action. You'll receive much better results if you are civil and are willing to work with them. Send the letter directly to BRP via certified mail:
Bombardier Produits Récréatifs Inc.
565, rue de la Montagne
VALCOURT, Quebec
J0E 2L0
This gives you a rock solid base to begin and further protects your rights, heaven forbid, should a lawsuit ever become necessary.
Carlo or Chrystelle will contact you soon after they receive the letter. You will receive a case number and their efforts to resolve your issue will begin. Both Carlo and Chrystelle are very nice people and genuinely want to help you. It is in both your and their best interests to quickly resolve the issue. However be advised that BRP, for a multitude of reasons, will not want to resolve the issue by giving you a replacement vehicle. They will do almost everything else first to assist your dealer to fix the problem. They might even suggest a different dealer. Once the case begins keep them well informed. It's ok to do this stage via the phone but keep detailed records of everything that goes on and insist upon a timely resolution. You'll probably need to be patient however, if the problem was easy to fix you never would have needed to contact BRP in the first place.
I know you've already been through a lot with your dealer and you're already very frustrated, but do give BRP a chance. They have more resources available to them then the dealer does and you stand an excellent chance of resolving the problem with them by your side. The idea of a machine being a true lemon is more myth than fact. Almost any machine can be fixed in the right hands. You have one or more electrical and/or mechanical fault(s) that the dealer has not yet found. Once the true problem is found and properly corrected your Spyder should perform as well as anyone's.
wa3wheels
New member
BRP fix issues ..
Excellent response and should be required reading to all who make a purchase of any mechanical product.
Just MY opinion.
UOTE=pro10is;425995]I'd advise against that. If you employ a lawyer BRP will instantly go into lock down mode and you might not get results for a very long time as they will need to defend themselves against a lawsuit which is a far different procedure than handling a customer complaint. You'll be dealing with their legal department rather than Customer Service. Customer Service will be a lot friendlier. Do yourself a favor and give BRP a fair chance to make it right first.
In addition, calling a phone number or sending an email is not the right way to start. Instead take the time to write a detailed letter explaining clearly and factually everything that has happened to date. A letter is formal whereas a phone call or email is too casual. Nothing conveys serious intent better than a well written formal letter. Include photos, receipts or anything else that supports your case. Get the time line and all of your facts on paper. Include your contact information, especially a phone number where you can be reached during the day. Feel free to appeal emotionally as you did here but do not convey excessive anger, foul language, or threaten legal action. You'll receive much better results if you are civil and are willing to work with them. Send the letter directly to BRP via certified mail:
Bombardier Produits Récréatifs Inc.
565, rue de la Montagne
VALCOURT, Quebec
J0E 2L0
This gives you a rock solid base to begin and further protects your rights, heaven forbid, should a lawsuit ever become necessary.
Carlo or Chrystelle will contact you soon after they receive the letter. You will receive a case number and their efforts to resolve your issue will begin. Both Carlo and Chrystelle are very nice people and genuinely want to help you. It is in both your and their best interests to quickly resolve the issue. However be advised that BRP, for a multitude of reasons, will not want to resolve the issue by giving you a replacement vehicle. They will do almost everything else first to assist your dealer to fix the problem. They might even suggest a different dealer. Once the case begins keep them well informed. It's ok to do this stage via the phone but keep detailed records of everything that goes on and insist upon a timely resolution. You'll probably need to be patient however, if the problem was easy to fix you never would have needed to contact BRP in the first place.
I know you've already been through a lot with your dealer and you're already very frustrated, but do give BRP a chance. They have more resources available to them then the dealer does and you stand an excellent chance of resolving the problem with them by your side. The idea of a machine being a true lemon is more myth than fact. Almost any machine can be fixed in the right hands. You have one or more electrical and/or mechanical fault(s) that the dealer has not yet found. Once the true problem is found and properly corrected your Spyder should perform as well as anyone's.[/QUOTE]
Excellent response and should be required reading to all who make a purchase of any mechanical product.
Just MY opinion.
UOTE=pro10is;425995]I'd advise against that. If you employ a lawyer BRP will instantly go into lock down mode and you might not get results for a very long time as they will need to defend themselves against a lawsuit which is a far different procedure than handling a customer complaint. You'll be dealing with their legal department rather than Customer Service. Customer Service will be a lot friendlier. Do yourself a favor and give BRP a fair chance to make it right first.
In addition, calling a phone number or sending an email is not the right way to start. Instead take the time to write a detailed letter explaining clearly and factually everything that has happened to date. A letter is formal whereas a phone call or email is too casual. Nothing conveys serious intent better than a well written formal letter. Include photos, receipts or anything else that supports your case. Get the time line and all of your facts on paper. Include your contact information, especially a phone number where you can be reached during the day. Feel free to appeal emotionally as you did here but do not convey excessive anger, foul language, or threaten legal action. You'll receive much better results if you are civil and are willing to work with them. Send the letter directly to BRP via certified mail:
Bombardier Produits Récréatifs Inc.
565, rue de la Montagne
VALCOURT, Quebec
J0E 2L0
This gives you a rock solid base to begin and further protects your rights, heaven forbid, should a lawsuit ever become necessary.
Carlo or Chrystelle will contact you soon after they receive the letter. You will receive a case number and their efforts to resolve your issue will begin. Both Carlo and Chrystelle are very nice people and genuinely want to help you. It is in both your and their best interests to quickly resolve the issue. However be advised that BRP, for a multitude of reasons, will not want to resolve the issue by giving you a replacement vehicle. They will do almost everything else first to assist your dealer to fix the problem. They might even suggest a different dealer. Once the case begins keep them well informed. It's ok to do this stage via the phone but keep detailed records of everything that goes on and insist upon a timely resolution. You'll probably need to be patient however, if the problem was easy to fix you never would have needed to contact BRP in the first place.
I know you've already been through a lot with your dealer and you're already very frustrated, but do give BRP a chance. They have more resources available to them then the dealer does and you stand an excellent chance of resolving the problem with them by your side. The idea of a machine being a true lemon is more myth than fact. Almost any machine can be fixed in the right hands. You have one or more electrical and/or mechanical fault(s) that the dealer has not yet found. Once the true problem is found and properly corrected your Spyder should perform as well as anyone's.[/QUOTE]
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CyncySpyder
Teddys favorite human
Very good advice you've been given
for a multitude of reasons, will not want to resolve the issue by giving you a replacement vehicle. They will do, jjj almost everything else first to assist your dealer to fix the problem.
I too was in a very similar situation as you when I had lost ALL FAITH in my Timeless Black 2010 RT-S & of the dealer to be able to correct the numerous issues with that machine. Paid over $28,000 for a brand new machine that I too (like many) had lusted after for months, working every bit of overtime that I could to make the purchase a reality. The problems actually started on my initial test ryde up to the gas station, after the dealer got the unit out of the crate & finally finished the set-up.I had the byke for 9 days before it went into the shop for 48 days. Got it back, had it roughly 13 days before it went back into the shop for an additional 37 days. Needless to say, I was extremely frustrated, heartbroken & crushed. Long story short, Carlo got involved & did what he could to help the dealer get to the bottom of all the problems, but for me, it no longer mattered. They coulda encased that Spyder in GOLD & I still wouldn't have faith in it. I bought the Spyder to be my daily driver, my only mode of transportation & to take Teddy & I on long road trips & I couldn't imagine being a thousand miles from home & having these issues pop back up & leaving Teddy & I stranded.
I wanted BRP to take my problematic Spyder back & to replace it with another unit that worked, faithfully & consistantly every time. As was said before, BRP will go to extreme measures to NOT do that. Carlo was a lifesaver for me & did what he could, even tho he couldn't do what I thought was the right thing to do. I ended up taking a loss & trading that 2010 unit in for a 2011 RT-S from a dealer that was over 600 miles away from me. This may sound crazy, but I did this because that dealer had a reputation for Awesome Customer Service & also, just as important, a vast knowledge of Spyders in general & how important the attention to detail in the initial set-up of the machine is. I'm talking about Len & the great folks down at Cowtown in Cuba MO, the Hosts of SpyderFest. I might be crazy, but the faith, fun & awesome adventures that Teddy & I have had with this new
for a multitude of reasons, will not want to resolve the issue by giving you a replacement vehicle. They will do, jjj almost everything else first to assist your dealer to fix the problem.
I too was in a very similar situation as you when I had lost ALL FAITH in my Timeless Black 2010 RT-S & of the dealer to be able to correct the numerous issues with that machine. Paid over $28,000 for a brand new machine that I too (like many) had lusted after for months, working every bit of overtime that I could to make the purchase a reality. The problems actually started on my initial test ryde up to the gas station, after the dealer got the unit out of the crate & finally finished the set-up.I had the byke for 9 days before it went into the shop for 48 days. Got it back, had it roughly 13 days before it went back into the shop for an additional 37 days. Needless to say, I was extremely frustrated, heartbroken & crushed. Long story short, Carlo got involved & did what he could to help the dealer get to the bottom of all the problems, but for me, it no longer mattered. They coulda encased that Spyder in GOLD & I still wouldn't have faith in it. I bought the Spyder to be my daily driver, my only mode of transportation & to take Teddy & I on long road trips & I couldn't imagine being a thousand miles from home & having these issues pop back up & leaving Teddy & I stranded.
I wanted BRP to take my problematic Spyder back & to replace it with another unit that worked, faithfully & consistantly every time. As was said before, BRP will go to extreme measures to NOT do that. Carlo was a lifesaver for me & did what he could, even tho he couldn't do what I thought was the right thing to do. I ended up taking a loss & trading that 2010 unit in for a 2011 RT-S from a dealer that was over 600 miles away from me. This may sound crazy, but I did this because that dealer had a reputation for Awesome Customer Service & also, just as important, a vast knowledge of Spyders in general & how important the attention to detail in the initial set-up of the machine is. I'm talking about Len & the great folks down at Cowtown in Cuba MO, the Hosts of SpyderFest. I might be crazy, but the faith, fun & awesome adventures that Teddy & I have had with this new
Contacting Carlo
Thanks to everyone for the advice. This website and the people on it are wonderful. I have been very happy with my dealer in trying to fix my problems. I think they really want to help me. It seems that these machines are difficult to deal with in some cases. I also agree when a lawyer enters a problem things often get worse and not better, but who knows. I am willing to try to work thru this and believe I will start with a written letter explaining the situation factually and not get emotional about it and just try to get the machine fixed. Blaming and yelling rarely accomplish much if the people you are dealing with are already trying to help you. Thanks for the address and the opinions.
Thanks to everyone for the advice. This website and the people on it are wonderful. I have been very happy with my dealer in trying to fix my problems. I think they really want to help me. It seems that these machines are difficult to deal with in some cases. I also agree when a lawyer enters a problem things often get worse and not better, but who knows. I am willing to try to work thru this and believe I will start with a written letter explaining the situation factually and not get emotional about it and just try to get the machine fixed. Blaming and yelling rarely accomplish much if the people you are dealing with are already trying to help you. Thanks for the address and the opinions.
Bob Denman
New member
lawyers are kind of like nuclear weapons; it's nice to have one if you really need it, but they sure do muck things up when fired... :roflblack:
On a slightly more serious note: :shocked:
Have you tried pulling up active codes on your Spyder when it gets a bit recalcitrant??
On a slightly more serious note: :shocked:
Have you tried pulling up active codes on your Spyder when it gets a bit recalcitrant??
spyder3
New member
I'm not sure what steps you have already taken, but having your bike in the shop for 97 days is unacceptable by anyone's standards(or should be). If you haven't done the contact thing with all concerned, get moving on that yesterday. Once thats complete and you are still going nowhere it will then be time to raise some hell. Your dealer might be trying, but he is failing so maybe trying another dealer. Cuba MO isn't that far from you:bowdown: Like Dave said, the initial setup seems to be crucial with these things. I traveled 1100 miles for that piece of mind.nojoke
I hope you get rolling soon. BOL
( Shaking my head) I'm not saying that you should go the legal rout right away, but be prepared to. I can not believe everyone is so ready to lay down and let the dealer who is in my mind the responsable party roll over them. You get sold a product that doesn't work they need to make it right. It is between that dealer and BRP how that happens. And yes lemon laws are in place in many states for just that reason. Give the dealer every opertunity to make this right, but what do you do in the end when it is still broke, your warrenty is about to expire and you are looking at 20,000 plus going down the drain? I purchased my bike 3 weeks ago and I have a total of about 10 hours of riding time on it and most of that was riding to and from the dealer. My dealer is working with me and Carlos is been more than helpful. I'm hopful it will all be fixed, but I will not settle for anything less than the problem being solved.
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MikeinGA
New member
Mike,
I agree with you. I did the di-electrial grease thing and the star washers. I also used stainless steel tupperwear panel screws on the battery posts, they make for a tighter connection. I never had a falt code. On my maintence list I check all electric connections once a year and all the major bolts for tightness (anything that conect to frame and/or the suspension) That's IMHO.
Mike
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