Oilslick1234
New member
Comm Problems
Dump your Spyder and get a Gold Wing. I did and I don't regret it.
Dump your Spyder and get a Gold Wing. I did and I don't regret it.
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CB Radio Issues
- Thread starter Questions
- Start date
IdahoMtnSpyder
Active member
I doubt the OP will ever see your comment. He hasn't posted here since May, 2012! The post you're responding to is dated April, 2012. Looking at his postings he came to a Spyder from a Goldwing. A wrecked one at that!
spydercamp13
New member
CB Problem
I have a 2014 RTS-SE6 with a CB unit. First trip out with another bike with a CB and my unit worked great. Second time I went out with them, I push the PTT button and got a "loud squeal" in the helmet and my wife's helmet, couldn't use it. Off to the delaership and they replaced the unit, wiring harness and it was fixed according to the mechanic. Went out to check it, nope, still doing the same thing. Still waiting on BRP to decide how to proceed next, and this has been going on for the past month or more.
You would think that they would fine another supplier for there CB units if there crap, especially after having problems with them the past few years and after BRP charging about 1000.00 for this accessory, it's about time for someone to take the bull by the horns and get with it, customers are not happy!!!!!!!!!!!!!!!!
I have a 2014 RTS-SE6 with a CB unit. First trip out with another bike with a CB and my unit worked great. Second time I went out with them, I push the PTT button and got a "loud squeal" in the helmet and my wife's helmet, couldn't use it. Off to the delaership and they replaced the unit, wiring harness and it was fixed according to the mechanic. Went out to check it, nope, still doing the same thing. Still waiting on BRP to decide how to proceed next, and this has been going on for the past month or more.
You would think that they would fine another supplier for there CB units if there crap, especially after having problems with them the past few years and after BRP charging about 1000.00 for this accessory, it's about time for someone to take the bull by the horns and get with it, customers are not happy!!!!!!!!!!!!!!!!
Loud Squeal
Same problem I am having ( see my first post above). Called the dealer and the service manager said to bring the Spyder in and he will have the tech look at it. Asked if they had had this problem with any other Spyder's CB. Service manager replied," No.". I am assuming you have the latest CB that came available after October 2014. It will be next week before I can get the Spyder to the dealer ( 127 miles away). Two motorcycle dealers closer to me are getting Spyders this month. One handles Gold Wings and has a dedicated accessory man who installs and handles their CBs. Talked to him last night. He said he has no information on the Spyder's CBs and no idea why the Spyder's CB would do this.
Same problem I am having ( see my first post above). Called the dealer and the service manager said to bring the Spyder in and he will have the tech look at it. Asked if they had had this problem with any other Spyder's CB. Service manager replied," No.". I am assuming you have the latest CB that came available after October 2014. It will be next week before I can get the Spyder to the dealer ( 127 miles away). Two motorcycle dealers closer to me are getting Spyders this month. One handles Gold Wings and has a dedicated accessory man who installs and handles their CBs. Talked to him last night. He said he has no information on the Spyder's CBs and no idea why the Spyder's CB would do this.
Andy Cserny
New member
CB issues
I came from a GoldWing and sure do miss the hassle free audio system. From what I read in the J&M website, their antenna should solve the short transmitting range of the oem Spyder CB.
Andy
I came from a GoldWing and sure do miss the hassle free audio system. From what I read in the J&M website, their antenna should solve the short transmitting range of the oem Spyder CB.
Andy
MarkLawson
RT-S PE#0031
The ground problem was in the wiring harness that is a part of the trailer hitch assembly and is installed on the Spyder itself. Again, this information is from the 2010 RT, so may not apply to newer models.
Well, I dropped the Spyder off at the dealer who I bought it from. Talked to their mechanic, who admitted he knew nothing about CB radios, although he was the one who installed it. Said he will call BRP on Tuesday . Then the service writter is suppose to call me. I left my helmets with the headgear so they could test the CB with them.
Before I left home, I tried the transmitting with the Spyder's CB to my Gold Wing's CB. Again, when both bikes are sitting still ( Spyder was running), The Spyder CB worked at low Gold Wing CB volume ,but the Gold Wing CB only squeaked with its volume turned up. On the way to the dealership, I tried talking to some truckers. I could hear them loud and clear , but got no reply when I asked if they could hear me.
I will post what I hear from the dealer next week.
Before I left home, I tried the transmitting with the Spyder's CB to my Gold Wing's CB. Again, when both bikes are sitting still ( Spyder was running), The Spyder CB worked at low Gold Wing CB volume ,but the Gold Wing CB only squeaked with its volume turned up. On the way to the dealership, I tried talking to some truckers. I could hear them loud and clear , but got no reply when I asked if they could hear me.
I will post what I hear from the dealer next week.
Well, the dealer reported that the tech checked the CB and antennae wiring and harness. Made sure all grounds were connected. Then the tech rode my Spyder with my helmet on while transmitting to a handheld CB the service adviser had. The problem, the adviser said, was my squelch was too high and my microphone setting was too low. After these were adjusted, the Spyder's CB worked while being ridden by the tech.
I am not totally convinced these are the cure. I don't recall having the squelch set high effecting transmission , only reception. I have not had a CB with a microphone setting before.
I will not pick up the Spyder till Saturday, and then might not get to ride with my Gold Wing friends to test the CB until next week. If the CB still has a problem, then a new dealer may be in order. I will post the results .
I picked up my Spyder yesterday from the dealer. As noted before, they said the CB , antennae, and wiring harness were OK. The problem was my squelch was too high and microphone too low. They tested the CB's transmission with my helmet while the tech talked to another holding a hand held CB while the bike was being ridden.
Well, on the way home I could hear truckers talking on channel 19 but could not get any one to response to my transmission. At least the CB did not squeak when the PTT lever was pulled.
At home, we tested the Spyder's CB transmission to my Gold Wing while they were separated by the length of my driveway. Both had their engines running but where not moving. The CB worked as it should.
So encouraged that the CB was fixed, we rode the Spyder to the Gold Wing chapter meeting. Afterwards rode with a buddy who was on his Gold Wing. No matter how I changed the settings of the CB, it squeaked every time I pressed the PTT button. My buddy said he could here me in the background , but I could not hear myself over the squeak. The intercom worked once I adjusted the sensitivity down to 3 bars and the microphone ( which the instruction sheet says is for the intercom, not the CB) almost to the top of its scale. The CB squeaked when my girl friend use the PTT button on the passenger's audio cable. The CB squeaked even when we were idling outside the garage when we got home, no matter what settings were used.
Any ideas?
Well, on the way home I could hear truckers talking on channel 19 but could not get any one to response to my transmission. At least the CB did not squeak when the PTT lever was pulled.
At home, we tested the Spyder's CB transmission to my Gold Wing while they were separated by the length of my driveway. Both had their engines running but where not moving. The CB worked as it should.
So encouraged that the CB was fixed, we rode the Spyder to the Gold Wing chapter meeting. Afterwards rode with a buddy who was on his Gold Wing. No matter how I changed the settings of the CB, it squeaked every time I pressed the PTT button. My buddy said he could here me in the background , but I could not hear myself over the squeak. The intercom worked once I adjusted the sensitivity down to 3 bars and the microphone ( which the instruction sheet says is for the intercom, not the CB) almost to the top of its scale. The CB squeaked when my girl friend use the PTT button on the passenger's audio cable. The CB squeaked even when we were idling outside the garage when we got home, no matter what settings were used.
Any ideas?
stevedfive
New member
Well the dealer had me call 2 customer services phone numbers for Can_Am. I assume they were to Canada as I had to choose option 2 for English. Both customer service reps said they could not help me. Only the dealer could contact Tech Support . The only option the customer has , if he doesn't get the help he needs from his current dealer, is to go to another dealer.
So I called the dealer back . The Service Supervisor said he will make a written case request to Can-Am Tech Support after I told him that Can-Am told me to go to another dealer , and I asked for a new CB radio. The service supervisor asked I give him 24 hours. That was Thursday afternoon. Have not heard back yet.
So I called the dealer back . The Service Supervisor said he will make a written case request to Can-Am Tech Support after I told him that Can-Am told me to go to another dealer , and I asked for a new CB radio. The service supervisor asked I give him 24 hours. That was Thursday afternoon. Have not heard back yet.
Spoke with the dealer today. Can-Am responded to their written case request saying to start with replacing the current antennae. Can-Am has not had a report as bad as mine. Dealer to call when new antennae is in. They hope to have a Gold Wing ( they are a Honda dealer) there that they can use to test the new set up.
Hope this helps
We along with many others have seen the CB issues. Our tech was actually one of the ones who was originally in contact with BRP engineers regarding the limp mode issues on the bikes. They have since corrected the issue. As far as the high pitch noise some are experiencing, if you have a J&M they are not supposed to be 100% compatible. According to the engineers, there are 2 wires that are backwards compared to the BRP setup. This causes interference, thus the noise. We have had 100% success with the CB's we have installed since the update when using BRP headsets.
We along with many others have seen the CB issues. Our tech was actually one of the ones who was originally in contact with BRP engineers regarding the limp mode issues on the bikes. They have since corrected the issue. As far as the high pitch noise some are experiencing, if you have a J&M they are not supposed to be 100% compatible. According to the engineers, there are 2 wires that are backwards compared to the BRP setup. This causes interference, thus the noise. We have had 100% success with the CB's we have installed since the update when using BRP headsets.
The thought that the Can-AM CB would only work with Can-AM headsets reared its ugly head to me once. It seems to be just a money making deal if true. Since I own 2 other bikes with CB's, it would be quite expensive to buy two new helmets and two BRP headsets just to use the CB with the Spyder. One of the selling points of the J&M headsets is you only need the appropriate lower cord to use one helmet and headset with different bikes. No one, dealer or J&M, has told me that the J&M headsets are not compatible to the Spyder's CB.
Thanks for your information.
CB update
Well the snow and ice and then rain, finally broke so I took the Spyder to the dealer for the installation of a new antennae set. The dealer replace everything from the CB radio to , and including, the antennae. The tech did note that the original coaxial cable from the antennae that screws onto the CB unit had a center wire that was thicker in the bottom half than the top half, while the new cable's center wire was "straight". So the original antennae cable may not have gone into the CB fully.
Testing transmissions from my Spyder to a hand held CB were successful and without any squeals. Also , on the way home I was able to talk to a trucker on channel 19. Did not see any Gold Wings to test transmissions on channel 1 , but no squeals when pressing the PTT lever as before. Tomorrow, weather permitting , I plan on taking the Spyder to the weekly Gold Wing dinner ride to test transmissions on the road with the Gold Wings , which is why I got the CB in the first place.I will post the results.
Well the snow and ice and then rain, finally broke so I took the Spyder to the dealer for the installation of a new antennae set. The dealer replace everything from the CB radio to , and including, the antennae. The tech did note that the original coaxial cable from the antennae that screws onto the CB unit had a center wire that was thicker in the bottom half than the top half, while the new cable's center wire was "straight". So the original antennae cable may not have gone into the CB fully.
Testing transmissions from my Spyder to a hand held CB were successful and without any squeals. Also , on the way home I was able to talk to a trucker on channel 19. Did not see any Gold Wings to test transmissions on channel 1 , but no squeals when pressing the PTT lever as before. Tomorrow, weather permitting , I plan on taking the Spyder to the weekly Gold Wing dinner ride to test transmissions on the road with the Gold Wings , which is why I got the CB in the first place.I will post the results.
CB update II
Rode with a couple of Gold Wing friends. Was able to transmit without any squeal . They reported they could understand me. The transmission does not sound as clear as with the CB on my Gold Wing, but my friend thought the Spyder's CB sounded better than the J&M handlebar CB on my ST. The Spyder's CB's transmission sounded tinny and with some "snow". I see in the DIY thread some tips to improve the transmission.
Rode with a couple of Gold Wing friends. Was able to transmit without any squeal . They reported they could understand me. The transmission does not sound as clear as with the CB on my Gold Wing, but my friend thought the Spyder's CB sounded better than the J&M handlebar CB on my ST. The Spyder's CB's transmission sounded tinny and with some "snow". I see in the DIY thread some tips to improve the transmission.
khromegal
New member
CB radio Issues
Not wanting to use the CB sold for the Can Am, I used the J&M handlebar CB unit off my Honda VTX1300 and transferred everything over to the Spyder. Did order the CB antenna for the Can Am from J&M but radio sounds better than it did on the X. I have a friend who had the dealership install the CB for the Can Am and she has had nothing but trouble also. There are options.
Not wanting to use the CB sold for the Can Am, I used the J&M handlebar CB unit off my Honda VTX1300 and transferred everything over to the Spyder. Did order the CB antenna for the Can Am from J&M but radio sounds better than it did on the X. I have a friend who had the dealership install the CB for the Can Am and she has had nothing but trouble also. There are options.
SpyderFun
New member
I wonder if it has anything to do with all the issues they had, and continue to have, with their "CB" and the fact it appeared not only did BRP engineers not understand how important this item was for touring riders on a "touring bike", but failed to properly train their techs in understanding, i.e. troubleshooting & repairing, the system itself.
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