CB PTT Problem....

[GadgetGuy442]

There's been a lot said and posted about the 2010 RT's CB lingering transmitter problem, where it continues transmitting for 5-7 seconds after the PTT button is released. Many of you with the problem have had cluster replacements to a 2011 cluster as authorized by BRP.

My question is have you seen any bulletin from BRP about this? How did your dealer go about getting the approval to do this under warranty?

My dealer says they've checked with BRP and they don't seem to know about this, nor seem agreeable to replace my cluster. He's asked me to write an email describing my issue (and I'll include some posts from this website showing some of your experiences) but I'd sure appreciate any advice from anyone who's walked this path already!!

Gratefully yours,

Bill

 

[ruthie]

I believe when your dealer said that BRP doesn't know about this problem, the dealer is not talking to BRP. I got my fixed after talking to Carlo at BRP and getting ugly with the service mgr. I don't think BRP issue any bulletin on any of the problems that is coming up.

I love my :spyder2: but BRP needs to make sure we get the best service on our :spyder2:s.

I'm now talking to my service about alignment of the :spyder2:.

 

[ThreeWheels]

As I remember when mine was replaced, BRP was not going to do a wholesale recall of the cluster but was replacing it on a one by one basis.

Your dealer needs to contact BRP customer service (Carlo) and see if you can get the unit replaced.

Be forewarned, when the cluster gets replaced the mileage drops to 0.

 

[MarkLawson]

While at the Owners Event in Maggie Valley, I spoke with Matt (I think that was his name), one of the BRP designer tech-types of the Spyder, & he explained the problem was a simple programming error in the 2010 cluster that had the wrong order of steps when you release the PTT button. Apparently they cannot correct it in the 2010 cluster, so the fix is to replace it with the 2011 instrument cluster. BRP only does this when the customer complains since the majority of customers do not have the CB & are not impacted by this problem. This was done on mine by my dealer, shortly after returning home from that trip. My dealer confirmed that BRP was aware of the problem and fix, & BRP authorized the $973 cluster to be replaced.

Sounds like your dealer needs to try again.

 

[GadgetGuy442]

Thanks all for your comments and experiences. I've sent an email to Carlo and my Service Manager... asking them to confer and provide the support I need. Will let you know what happens!!

Best Regards,

Bill

 

[GadgetGuy442]

:clap:

WOW....... never thought I'd be posting this so soon after my last post... Got a phone call a few minutes ago from Carlo... indicated that the correction is indeed a new 2011 cluster, and that he'd just gotten off the phone with my dealer to let him know as well.

As you might imagine, I'm very pleased with the incredibly quick response, the follow-through to the dealer, and the professional and courteous discussion with Carlo - what a great guy.

One added thought... were it not for this forum and the way we can share information, I might never have been able to get my RTS repaired. As Carlo mentioned to me in our conversation after I thanked him, this was "easy" in that there had already been a solution developed, and all he had to do was to talk to the dealer.

I'm sure on a daily basis there are things that challenge him and the BRP team from a technical / problem solving perspective. I remember that early on BRP was "working on a solution" to this problem, and we were all wondering if they'd get it fixed. Well, they did, and are making things right for us owners. I'm very impressed with the technical capability of BRP, the products they make, and the professional way they support the customer - and I let Carlo know just that. He said that made his day.

I think we were both smiling as we were hanging up the phone!!

Bill

 

[Lamonster]

:thumbup:
Carlo is a good man. :doorag:

 

[clueless]

:thumbup:
Carlo is a good man. :doorag:

+1 on Carlo ... plus a cool guy to hang out with ... :2thumbs:

 

[ruthie]

i have lost Carlo's email address I need to ask about how to get the dealer to do an alignment on my :spyder2:and how often do you switch the front wheels from side by side

 

[GadgetGuy442]

Hi Ruthie,

Carlo can be reached at:

[email protected]

715-848-4957 or 819-566-3366

Am not sure but I'd think alignments may not be covered under warranty unless some steering or suspension component is found to be defective. Carlo will set you straight!!

Bill