BajaRon
Well-known member
I wouldn't go so far...
You're right, I did go too far. Mouse Traps and Fly Swatters have all the bugs worked out! Not much fun to ride though!
-
There were many reasons for the change of the site software, the biggest was security. The age of the old software also meant no server updates for certain programs. There are many benefits to the new software, one of the biggest is the mobile functionality. Ill fix up some stuff in the coming days, we'll also try to get some of the old addons back or the data imported back into the site like the garage. To create a thread or to reply with a post is basically the same as it was in the prior software. The default style of the site is light colored, but i temporarily added a darker colored style, to change you can find a link at the bottom of the site.
Call from Carlo
- Thread starter Pennyrick
- Start date
You're right, I did go too far. Mouse Traps and Fly Swatters have all the bugs worked out! Not much fun to ride though!
Dizneyman
New member
Well one small issue with my after 6000 miles. Dealer and BRP quick to fix and service is great. I am starting to notice a pattern of a few people complaining all the time. Would love to see all the happy people post and I would bet the number of RT's with issues is very small with a lot of the problem self induced... Just my opinion.... Go to honda dealer...bikes will be in the shop..Harley Dealer...bikes in the shop...doesn't mean the product are bad...
my problem was with a inexperanced tech and service manger not the rt they screwed it up and would not try to correct it.nojoke
BajaRon
Well-known member
It is the nature of the beast (or just the way Forums work). Regardless of the product or the forum, people who are happy with the product far out number those who are having problems. But it is human nature to focus on problems.
Think about your daily life. What occupies most of your attention? The hundreds of things that go well, or the relatively few that don't? It's the same with a forum.
If a person has an enjoyable ride on their Spyder or their dealer services their Spyder as expected what is the chance that they will start a thread about it? 10% maybe? But if they have a negative experience of any kind with their Spyder, what is the chance that they will post that? Very High (in my opinion).
The are looking for;
1- Help / Advise
2- Sympathy
3- And for some, a Kindrid Spirit of suffering
One person's negative experience reminds others of a past negative experience and the snowball builds. Some may chime in with the same past complaint everytime making it appear that the problem is much more pervasive than it really is.
Check out an 'I love my Spyder' thread and you'll see it dies out quickly.
Check out a 'My Spyder is in the shop AGAIN!' thread and you'll see it has very long legs.
In reality, the posted negatives are disproportionate to the actual positives. But that is how we get things fixed which reduces the natives and increases the positives.
Nature of the beast.
Last edited:
Pennyrick
New member
A long time ago I was the sales training manager for my company. One of the sessions I conducted was about customer complaints. In my presentation I talked about the 10 rule versus the 100 rule.
10 Rule: If a person is happy with their service they will tell one or two other people who then tell a few others but the universe of good news stops at around ten.
100 Rule: If a person has a bad experience they will tell several people, who, in turn tell many others and the universe of bad news can grow to be one hundred or more.
(a side phenomenon of the 100 rule is that but the fifth or sixth re-telling the troubles are exaggerated beyond recognition.)
10 Rule: If a person is happy with their service they will tell one or two other people who then tell a few others but the universe of good news stops at around ten.
100 Rule: If a person has a bad experience they will tell several people, who, in turn tell many others and the universe of bad news can grow to be one hundred or more.
(a side phenomenon of the 100 rule is that but the fifth or sixth re-telling the troubles are exaggerated beyond recognition.)
docdoru
Doru the Destroyer-Spyder Photo Investigator
There is an answer to that: NHTSA! :thumbup:You're right, I did go too far. Mouse Traps and Fly Swatters have all the bugs worked out! Not much fun to ride though!
Spyderjockey
New member
Carlo helped me finally after.........
I had a major problem with an issue a couple of years ago with my local dealer over a warranty problem. The mechanic at the dealer just did everything wrong when he put the claim into the system saying it was a "wear Item". That put an end to any warranty coverage on this problem even though just about everyone else that had the same problem was covered and one person that did not have any warranty left at all had the problem fixed at no charge at all and I'm glad he did. He is a close personal friend and I was glad that he was taken care of the way he was........I was just upset that my issue was denied even though I had paid over $700 for the extended warranty at the same dealership that was causing the problem for me.
I tried to get in touch with Carlo for several weeks with no response at all until I finally kept posting on the froums about how disgusted I was over the whole situation and Carlo finally called me about the posts I had been submitting. To make a very long story shorter Carlo finally did offer to appease me somewhat with an offering of a gift certificate as a good will gesture. I thank Carlo for that but I don't believe that all my emails, phone messages etc. should have gone unanswered for several weeks the way they did. He finally told me that Lamont brought my situation to his attention, which was an insult to me, in that my appeals to him did not seem to carry any weight. Like I said I do appreciate what Carlo finally did for me!
Hopefully this type of thing does not happen anymore!!
I still Love my Spyder with 59, 555 miles on it!!:thumbup::yes:
I had a major problem with an issue a couple of years ago with my local dealer over a warranty problem. The mechanic at the dealer just did everything wrong when he put the claim into the system saying it was a "wear Item". That put an end to any warranty coverage on this problem even though just about everyone else that had the same problem was covered and one person that did not have any warranty left at all had the problem fixed at no charge at all and I'm glad he did. He is a close personal friend and I was glad that he was taken care of the way he was........I was just upset that my issue was denied even though I had paid over $700 for the extended warranty at the same dealership that was causing the problem for me.
I tried to get in touch with Carlo for several weeks with no response at all until I finally kept posting on the froums about how disgusted I was over the whole situation and Carlo finally called me about the posts I had been submitting. To make a very long story shorter Carlo finally did offer to appease me somewhat with an offering of a gift certificate as a good will gesture. I thank Carlo for that but I don't believe that all my emails, phone messages etc. should have gone unanswered for several weeks the way they did. He finally told me that Lamont brought my situation to his attention, which was an insult to me, in that my appeals to him did not seem to carry any weight. Like I said I do appreciate what Carlo finally did for me!
Hopefully this type of thing does not happen anymore!!
I still Love my Spyder with 59, 555 miles on it!!:thumbup::yes:
spyder3
New member
CapNCrunch
New member
EVERYTHING DEPENDS ON YOUR DEALER'S QUALITY
I picked up my 2011 RT-S SE-5 last March, from the dealer in Kalispell, MT (Jesco Marine & Power Sports). When I took it in for the 600 mile service, the Service Mgr. went through it with "a fine tooth comb". The only problems I had noticed were that the two front wheels were installed backwards (tire tread facing the wrong way), and the RH foglight was inoperative. Turns out they were improperly mounted / installed when it was first set up, by a trainee who no longer works there. The Service manager "walked me through" all the owner service items, and fully and patiently explained them as he went. Jesco is 150 miles from my location, and they set up the appointment two weeks ahead of time, and assured me that the bike would be back in my hands the same day. I can't speak highly enough of them. I don't know of ANYONE WHO'S RECEIVED THAT HIGH QUALITY TREATMENT FROM THEIR DEALER. There may be others out there, like them, but I feel they're exceptional.
I have had no further trouble. I love it! It's addictive!
I picked up my 2011 RT-S SE-5 last March, from the dealer in Kalispell, MT (Jesco Marine & Power Sports). When I took it in for the 600 mile service, the Service Mgr. went through it with "a fine tooth comb". The only problems I had noticed were that the two front wheels were installed backwards (tire tread facing the wrong way), and the RH foglight was inoperative. Turns out they were improperly mounted / installed when it was first set up, by a trainee who no longer works there. The Service manager "walked me through" all the owner service items, and fully and patiently explained them as he went. Jesco is 150 miles from my location, and they set up the appointment two weeks ahead of time, and assured me that the bike would be back in my hands the same day. I can't speak highly enough of them. I don't know of ANYONE WHO'S RECEIVED THAT HIGH QUALITY TREATMENT FROM THEIR DEALER. There may be others out there, like them, but I feel they're exceptional.
I have had no further trouble. I love it! It's addictive!
Similar threads
