Call from Carlo

[Pennyrick]

This morning I received a call from Carlo at BRP. He was following up on a conversation we had a few weeks ago. My 2011 RT has had some problems since I purchased it last July and after I parked it at the dealership for the fourth time a couple of weeks ago, I wrote a letter to Carlo explaining my dissatisfaction with the machine. I won't go into great detail on the problems but we have worked our way through five issues now resolved under warranty, the most recent ones having to do with Throttle Body replacements.

Carlo's follow up call was to check on the latest problem to see if it was handled. I told him that the Spyder now has 11,000 miles on it and this week we logged on another 300 plus miles on a trip to the Carolinas without problems.

In all my years of buying vehicles I have never had a factory representative call me to follow up in this manner... not just once but twice! I am impressed by this level of customer service. I know that it starts with the right dealer but I just wanted to post the fact that I am impressed with BRP as well. I'm still a bit miffed about the problems but frankly, I would probably buy another Spyder just because I think the company cares.

 

[BikerDoc]

Its great to see people sharing their positive experiences with Brp, not just their complaints.. Thank You

 

[ARtraveler]

Thank you for sharing your positive experience with BRP and customer service. :2thumbs:

 

[SpyderAnn01]

Carlo is a great guy and you're right he does care.

 

[Bob Denman]

Its great to see people sharing their positive experiences with Brp, not just their complaints.. Thank You

:agree: :clap: :firstplace:

 

[Raptor]

Its great to see people sharing their positive experiences with Brp, not just their complaints.. Thank You

It is somewhat refreshing to know that there are positive experiences to share. Very glad to hear they are on the case for this particular rider. Hopefully the machine is sorted out now and you won't have the nagging issues anymore. Ride on! :thumbup:

 

[BajaRon]

Carlo is a great guy. He is the real deal and he does all he can, whenever he can. Everyone has limitations but he is much more than just a voice on the other end of the line.

I know it is frustrating to have issues. I've had a few myself. But the saying 'All's well that ends well' may apply here.

 

[groundeffect]

:thumbup:Thanks for sharing your positive notes.

Carlo - you rock!
Cheers from Newfoundland, all!

 

[spyder-dude]

Great to hear that they finally got their act together. I know a lot of early guys that ended up selling their spyders because of lack of customer service. Way to go BRP! :thumbup:

 

[BajaRon]

Great to hear that they finally got their act together. I know a lot of early guys that ended up selling their spyders because of lack of customer service. Way to go BRP! :thumbup:

There was a lot of talk about guys that sold their Spyders for some lack in customer service, real or perceived. But the number who actually did sell was much smaller than what it may have appeared.

Several in this category who did sell never had any issues with their Spyder at all by their own testamony. The only reason they sold was because others had issues with their Spyders. Never did understand that approach, but to each his own.

Carlo has been around solving problems for a few years so I wouldn't say 'Finally got their act together'. It has been a work in progress and it probably always will be, just like every other product out there.

 

[docdoru]

It has been a work in progress and it probably always will be, just like every other product out there.

I wouldn't go so far...

 

[ulflyer]

I also had a call from Carlos last fall after local dealer said a minor issue I had wasn't covered by warranty. Carlos did cover it out of good faith. That earned a lot of respect from me.

These machines still have a lot of growing pains to overcome but they seem to do a pretty good job maintaining consumer confidence.

 

[arntufun]

This morning I received a call from Carlo at BRP. He was following up on a conversation we had a few weeks ago. My 2011 RT has had some problems since I purchased it last July and after I parked it at the dealership for the fourth time a couple of weeks ago, I wrote a letter to Carlo explaining my dissatisfaction with the machine. I won't go into great detail on the problems but we have worked our way through five issues now resolved under warranty, the most recent ones having to do with Throttle Body replacements.

Carlo's follow up call was to check on the latest problem to see if it was handled. I told him that the Spyder now has 11,000 miles on it and this week we logged on another 300 plus miles on a trip to the Carolinas without problems.

In all my years of buying vehicles I have never had a factory representative call me to follow up in this manner... not just once but twice! I am impressed by this level of customer service. I know that it starts with the right dealer but I just wanted to post the fact that I am impressed with BRP as well. I'm still a bit miffed about the problems but frankly, I would probably buy another Spyder just because I think the company cares.

I really feel sorry for you guys that own these RT's that are having so many issues with them.

Thank God I don't own a RT !!! 50% more to purchase and 500% more problems.
nojoke

 

[Nor-Cal Spyder]

I really feel sorry for you guys that own these RT's that are having so many issues with them.

Thank God I don't own a RT !!! 50% more to purchase and 500% more problems.
nojoke

What a ray of sunlight....

 

[Dragonrider]

Other than the recall, my RT S SE5 has been a rock - never missing a beat. I will admit, that I would like an easier oil change, but it's no worse than my BMW K1200 LT - which has the oil filter IN the engine…...

 

[Pennyrick]

I really feel sorry for you guys that own these RT's that are having so many issues with them.

Thank God I don't own a RT !!! 50% more to purchase and 500% more problems.
nojoke

But I thought that Holly was getting an RT?

 

[arntufun]

But I thought that Holly was getting an RT?

If Holly makes the mistake of getting one, it's her own fault. She already made one mistake when she wanted to be with me. You see how that turned out. :roflblack:
:roflblack::roflblack:



As much as I joke around with the RT, I do hope BRP figures this stuff out for you guys. I really want the product to do well. nojoke

 

[neelbert]

If Holly makes the mistake of getting one, it's her own fault. She already made one mistake when she wanted to be with me. You see how that turned out. :roflblack:
:roflblack::roflblack:



As much as I joke around with the RT, I do hope BRP figures this stuff out for you guys. I really want the product to do well. nojoke

I to have talked to carlos withno luck . But in his defence he has to go by what his dealership tells him. I had a clutch replaced under warranty on my rt, I picked it up and notified them then the clutch was chattering the dealer or carlos would not open it up to check it.After another 2 weeks at the dealer I pick it up drive another 100 miles to another dealer THIS serv ice manager ckecks it in 10 seconds says something is bad wrong. He contacts brp they now ok him to open it up and HE FINDS IT ASSEMBLED WRONG maybe I,ll get it home this week. Maybe a call from carlos:banghead:

 

[Trickie Dick]

I really feel sorry for you guys that own these RT's that are having so many issues with them.

Thank God I don't own a RT !!! 50% more to purchase and 500% more problems.
nojoke

Sometime when you have time, go back and read the threads in 2008 and 2009. I think you will find the GS/RS had just as many growing pains as the RT seems to be havinhg.

 

[CyncySpyder]

Carlo is a GREAT ASSET for BRP. Without his intervention, Teddy & I would not be here

:bowdown::firstplace::bowdown:​