cpdblegl
New member
:clap:Just had to tell everyone of an increadible experience that my wife and I had on our journey to 'Spyders in the Redwoods'. This journey started in Washington State and was our first extended trip on our first Spyder. Never having traveled by motorcycle before, we set out on a three week trip to visit family and friends and attend our first 'SITR' event! In Grants Pass OR on day two we decided to have lunch after refueling. We jumped back on our trike only to have the "check engine" light greet us, and we were stuck. Limping around GP we stopped in some shade in front of a kind man's house. He gave us refuge until a tow truck could reach us three hours later. When the trike saw the tow truck it started up and ran fine! We canceled our emergency hotel reservation in Medford (nearest Can-Am dealership) and made off for our B&B near Redding. Bike ran great until a stop for burgers, then we had to 'LIMP' to the B&B. That's where this story begins. *** Next day we called the local dealership in Redding (and please make note of them) REDDING YAMAHA & SEA-DOO (RYS) at 1936 Twin View Blvd. They told us they could squeeze us in and we drove into town, with the trike running fine again. Upon arrival the CheckEngine light reappeared. Ken and his service tech Rex hooked it up and determined the throttle body was the culprit. The needed part was ordered and the owner Paula lent us her personal vehicle so we could drive back to our B&B and spend a second night. The next day at RYS the part had missed a delivery cutoff time. Looked like we were stuck half way to our destination. RYS owner, Steve McCarley, helped me connect with a representive at BRP who I asked for help with a rental car. He could only offer me a $100 accessory credit. Having already spent $35 G's on this machine, I did not want any more accessories. I was disappointed that it was broken, halfway to my destination. Steve, having listened to this, took the phone and said to the man at BRP... "Where is the customer service?" but got no further. He proceeded to call his rep and between them they designated a brand new RT on the lot as a demo, put our luggage in it and us on it, and we went on our way smiling. We are AMAZED how this dealership saw our disappointment in our first motorcycle and found a way to make things right. I would like to formally thank Steve and Paula McCarley and their staff at RYS for bending over backwards in customer service and attention. If you are ever cruising through Redding CA, be sure to honk as you pass RYS. Better yet pull off the road and have your Spyder WELL cared for.
