Do you have your CB set for local or distance? I just found out today there is a setting in the Preferences screen, not CB screen, to toggle the CB between local or short distance setting and distance setting. Check it and let us know. That just may be your problem.My biggest complaint is the short range. Obviously, if I am in the mountains riding twisties, I don't expect to be able to hear even the bike in front of me. But it has no range even on the prairies of the Dakotas. I frequently cannot be heard by the tour leader a mile ahead.
There are four settings on the CB screen, squelch, CB volume, VOX sensitivity, and intercom volume. Turn off VOX and intercom and see if that helps get a good adjustment. You may be picking up road noise via intercom mode that interferes with CB volume.I struggle with the relationship between volume and squelch. As a ham I have used these for years. With a little play, I find the "sweet spot" between the squelch and the volume and I generally don't think about it again. On this CB, however, I continue to struggle with these functions. If I open the squelch just a tiny bit, I get constant/pulsating noise. But I can hear the other riders in the group. If I lower the volume and increase the squelch the noise will go away but then I can't hear the other riders. I have yet to find the sweet spot and last summer I put almost 9000 miles on a trip through the Canadian Rockies.
There are four settings on the CB screen, squelch, CB volume, VOX sensitivity, and intercom volume. Turn off VOX and intercom and see if that helps get a good adjustment. You may be picking up road noise via intercom mode that interferes with CB volume.
I have had the BRP CB since I purchased my 2011 RT, 30,000 miles now. I ride with mostly HD riders. I have had no issue with the CB. The range is just as good as the HD CB's. The people using the Harley CB's seen to have all kinds of problems. The settings on their radios must be hard to get right. At least with my friends. Many have changed up their head and mike sets to resolve problems but only last a short while. I use the BRP CB all the time and love it. Adjustments are easy and right up front with visuals on screen. The only trouble I can remember was the early sticking of the Talk button but was resolved by a fix. Been good ever since. Happy riding. Bob
Will be at Rendezvous as a vender this year. See you there.