armyspydervet
Member
Need some advice from the community on a way forward with a warranty/mechanical issue with my 2016 F3-T.
Last month I purchased the F3 Top Case with side panels and amplifier from my local dealer (will leave the name out at this point). It was a special order they got from another dealer. My original intent was to do the install myself. Once I got the time to print the instructions, I realized the install was above my pay-grade (military term) and decided just to pay the dealer to install the items. On 12 May, I dropped off my F3T and accessories at the dealer. I was going out of town but told them to take their time as I was going to Valcourt on 31 May and would need it back by then. They said no problem.
On 13 May, they called me and said they have the top case installed and it has power but they could not get the amplifier to work. We talked about the USB upgrade and they stated they were all over it and that was not the issue. I reiterated that they had some time as I was out of town and couldn't ride anyway but needed it back by 31 May.
Between 14 May and 30 May, I called periodically to check. Still troubleshooting and working with BRP. I stared to get nervous but figured how long could it take to fix?
29 May, still no Spyder. I told them I was coming to get it since I didn't need the speakers to make the trip to Valcourt and would have it looked at there, or bring it back when I return. I go to pick it up and they inform me that my mode button was working "intermittently" and they couldn't start the bike. WHAT?!?! That was never a problem. They said they had the part on order and would fix under warranty.
Now to be fair, the dealer offered me a loaner to go to homecoming...they NEVER offer loaners. I decided to decline the offer because I wasn't sure if I would have problems at the border with a vehicle with temp tags, registered to a company, insurance listed on another machine, etc.
So here it is 1 June. BRP tells me I have to talk to the dealer, they can't help me. The dealer says they are working it. They wont refund me the accessories since it was a special order and they are already installed and its been well over 30 days. My questions are:
1. At what point do they just say they can't fix it? Am I supposed to leave the Spyder there 30-60-90 more days?
2. When does BRP say enough is enough and send a tech to look at it?
3. Who do I need to convince to refund me the money for the top case, side panels, and amp ; BRP, the dealer?
4. How did my mode button just start working "intermittently?" And why did I just find that out when I told them I would take the bike as is with no rear speaker.
Sorry for the long post, but all in all this is just frustrating. Not sure my recourse or next steps from here.
Last month I purchased the F3 Top Case with side panels and amplifier from my local dealer (will leave the name out at this point). It was a special order they got from another dealer. My original intent was to do the install myself. Once I got the time to print the instructions, I realized the install was above my pay-grade (military term) and decided just to pay the dealer to install the items. On 12 May, I dropped off my F3T and accessories at the dealer. I was going out of town but told them to take their time as I was going to Valcourt on 31 May and would need it back by then. They said no problem.
On 13 May, they called me and said they have the top case installed and it has power but they could not get the amplifier to work. We talked about the USB upgrade and they stated they were all over it and that was not the issue. I reiterated that they had some time as I was out of town and couldn't ride anyway but needed it back by 31 May.
Between 14 May and 30 May, I called periodically to check. Still troubleshooting and working with BRP. I stared to get nervous but figured how long could it take to fix?
29 May, still no Spyder. I told them I was coming to get it since I didn't need the speakers to make the trip to Valcourt and would have it looked at there, or bring it back when I return. I go to pick it up and they inform me that my mode button was working "intermittently" and they couldn't start the bike. WHAT?!?! That was never a problem. They said they had the part on order and would fix under warranty.
Now to be fair, the dealer offered me a loaner to go to homecoming...they NEVER offer loaners. I decided to decline the offer because I wasn't sure if I would have problems at the border with a vehicle with temp tags, registered to a company, insurance listed on another machine, etc.
So here it is 1 June. BRP tells me I have to talk to the dealer, they can't help me. The dealer says they are working it. They wont refund me the accessories since it was a special order and they are already installed and its been well over 30 days. My questions are:
1. At what point do they just say they can't fix it? Am I supposed to leave the Spyder there 30-60-90 more days?
2. When does BRP say enough is enough and send a tech to look at it?
3. Who do I need to convince to refund me the money for the top case, side panels, and amp ; BRP, the dealer?
4. How did my mode button just start working "intermittently?" And why did I just find that out when I told them I would take the bike as is with no rear speaker.
Sorry for the long post, but all in all this is just frustrating. Not sure my recourse or next steps from here.
