BRP PARTs DEPT ERRR!

[Justin]

Look. Let's call it what it is. This is a classic case of a company that comes out with an innovative product that captures the imagination. The people buy in and respond in a manner that basically overwhelms the manufacturer, in this case BRP. They just didn't anticipate certiain things in the proper manner. Mainly, they did not do a proper ramp-up when they started actually building and selling these things. The dealer network was not firmly in place, QC was not firmly established, and the spare parts situation was an afterthought that is now really biting them hard. Be careful what you wish for; you just might get it!!

There were also certain bugs and other issues, which is not uncommon at all with a product as innovative and complex as this. But without building that margin into the business model, you end up in a situation where you cannot keep up with demand. This creates unrest and in some cases mistrust with the people who should be getting the support they deserve.

This is also a bi-product of the economic climate where companies do not have the kind of VC that that they require to build the afore mentioned margin into things. This appears to be the case here. They went in on a lean model and it is hurting them a bit now.

Having said all that, I believe that BRP is working on it. They need to do a better job, but I believe they are working on it. They still have a great product in the Spyder that people are buying every day. Heck, I bought two! I would not do that if I didn't believe in it. This means that they are building a growing customer base while trying to support those of us that adopted early on. I believe they need to grow their public presence and have more reps in the field checking the dealer network and taking on the real problem cases, which we all know there are. In other words, they need to take care of the people that put them on the map. And for God's sake put more spare parts in the supply chain!

But things will get better. They have to. If it doesn't the product will not grow because they will be in this viscious cycle and the design will become static and stale. Time will tell as to how things will play out. I for one believe!! :thumbup:

This has been going on for years with sleds and atvs. They give you a nice catalog and can't order nothing from it till 10 months after. Some of the issues is Dealers credit though.

 

[Dudley]

Bought two 09 RS 3 months ago and bought racks for mine and now still don't have it, and will not for another month! WHAT THE HECK!!! Are they thinking in Canada. BRP people should be on the customer end of things and read the ticked off customers on here about parts and broke parts etc.... no wonder people are selling them . I know only upset people post issues on here , but where else can I slam BRP, they won't answer there phones! my son and his girl flying in from Boston and taking my spyder and the wife was taking hersand I was ridin my HD to the Smokies , been plan for two months, part was suppose to be here! EERRRRR! I couldn't imagine waiting weeks or months for repair or parts.

Did you ask your dealer to see the back order? If not, why didn't you? If you paid for the racks, you should have a copy of the order, and then the back order. It would not surprise me the dealer is just using your money.

 

[bonehead]

Yeap, when we bought the two bikes, we order all kinds of goodies all of it came in, except black back rack, BRP said it would ship the 3rd when they got back from there hiatus, and the dealed called to see if it shipped, NO,won't b releasd til late august or September.

 

[Lamonster]

Yeap, when we bought the two bikes, we order all kinds of goodies all of it came in, except black back rack, BRP said it would ship the 3rd when they got back from there hiatus, and the dealed called to see if it shipped, NO,won't b releasd til late august or September.

I did some poking around and all the colors are good in stock except black. That should be good in stock by the end of the month.

 

[bonehead]

LAMONT are they having quality issues with black.!

 

[Lamonster]

LAMONT are they having quality issues with black.!

My guess is they sold better than the color matched ones because they work with all color Spyders.

 

[ThreeWheels]

I think I may have posted elsewhere that I've finally had it with the Starcom issues.

I decided to rip out the system and I'll have the OEM system put in my RTS next week.

My dealer called me to tell me he could get all the parts in a couple of days........EXCEPT the headsets, on back-order until December.

DECEMBER ??? What the heck is that all about.

Fortunately J&M makes a compatible headset, so I'll be getting two of those.