BRP Needs a 24hr Hotline/Helpline!

[BajaRon]

I read this thread earlier today, and before I answered, I thought I'd go for a ride and chew on it before responding.
While I commend you for taking the woman's call after hours and trying to help her, that doesn't happen much in today's world.
And there is nothing worse than being broken down on the side of the road - OK, it is worse if it is at night and in the rain, but that's what roadside assistance is for...
Dealers aren't going to pay someone to be on call to rescue someone who's broken down, whether its Can-Am, Honda, HD or ??
In my 30+ years of riding and coast to coast two-wheel and now three-wheel travel, it's always been up to me to resolve my own issues.
It would be nice if there was that kind of service, but the reality is that that's not going to happen.
There is also the problem of those people who would expect the dealer to fix it that night, not just pick it up, and take it to the dealer.

There's nothing worse than being broken down somewhere strange/on a strange back road, but this is the risk we all have to take when we go for a ride; whether around the block or across the country!

A good number of very thoughtful replies. And, as rants usually go, I may well be asking too much. Today's business models and corporate interests are not usually administered with compassion. I remember the days when the motorcycle world was a community knit together with, at least some, who were willing to go out of their way to help a stranded biker. Granted, today's emergency tow service and other amenities have done a good job of filling the gap. And I agree that if you are a biker, you need to be resilient, creative, and largely self reliant.

We were able to get her back on the road by removing the Limp Home Mode (walking the key some distance away for a period of time. Something that she had already tried without success. Not sure why it worked the 2nd time). So all is well. We haven't heard from her since. No news is probably good news, in that regard.

 

[Leaping1]

A good number of very thoughtful replies. And, as rants usually go, I may well be asking too much. Today's business models and corporate interests are not usually administered with compassion. I remember the days when the motorcycle world was a community knit together with, at least some, who were willing to go out of their way to help a stranded biker. Granted, today's emergency tow service and other amenities have done a good job of filling the gap. And I agree that if you are a biker, you need to be resilient, creative, and largely self reliant.

We were able to get her back on the road by removing the Limp Home Mode (walking the key some distance away for a period of time. Something that she had already tried without success. Not sure why it worked the 2nd time). So all is well. We haven't heard from her since. No news is probably good news, in that regard.

Thank you for helping the lady. Everything I have heard about you is good so you must be doing something right. I just wish I was closer to your location.
Leon

 

[WRCLVR]

Kudos to you and your shop, Ron!!!!

 

[BajaRon]

Thank you for helping the lady. Everything I have heard about you is good so you must be doing something right. I just wish I was closer to your location.
Leon

Chesterfield is not so far. We have customers come down from Chicago, up from Florida, and we love them all! We have a number of customers from South Carolina. I was in Charlotte last week to pick up some parts. I wish I could have ridden there but had to take the truck.

 

[LongIsland]

Question,


Does BRP have a 24/7 hotline number for Spyders that are out of warranty?

Deanna

Yes, BRP has a 24/7 hotline, as I stated on post @14.

Today (6/24/24 @ 1:40 PM), I reached out to BEST about the issue of providing 24/7 service whether in or out of warranty. The BEST dispatcher transferred me to BRP who confirmed that BEST will provide assistance to anyone with or without a warranty. The caveat being you will pay the full amount for a tow or any other service provided if you are out of warranty.

So to answer Bajaron's initial, and Deanna777's later question Should there be or is there a 24-hour emergency line? My research says yes, call BEST.

 

[Leaping1]

Chesterfield is not so far. We have customers come down from Chicago, up from Florida, and we love them all! We have a number of customers from South Carolina. I was in Charlotte last week to pick up some parts. I wish I could have ridden there but had to take the truck.

Maybe when it's cooler.