BRP Needs a 24hr Hotline/Helpline!

[BajaRon]

The moderators can factcheck me on this. But I think this is my first rant on Spyderlovers and I've been here since Lamont started this AWESOME forum, low, so many moons ago.

So, you've been warned and here goes.

We've got a female customer. Sorry, I am concerned for all of our customers (and all riders for that matter). It's just that I feel a greater need to assist a stranded female running alone. OK, so I'm old school and maybe not compatible with today's values. Male chauvinism? I don't think so. But there you are...

I've got a customer in Rochester, MN that encountered a Limp Home mode on her long distance ride. Stranded on the side of the road, kind of thing. She just had her ride (2022 RT) into the local shop here in Greeneville for service and checkout before she left. Not sure if that is a factor or not.

The dealership in Rochester is closed (understandable) and she is a ways from her destination. We are doing what we can for her from here. But it isn't much. She has tow service, etc., so it's not like the end of the world. But why doesn't BRP have a 24 hour hotline? Maybe an after hours number for the Can-Am dealer in the area.

Is an emergency helpline asking too much? I guess it is. But a little support for riders in need would be greatly appreciated.

 

[wyliec]

When I got my 2008 GS, I believe you had 2 years of towing to get you to the nearest Spyder dealer, if the Spyder wasn't drivable. If I remember right it was $200 limit, and when you called the number they looked up the nearest dealer. They don't offer that any more?

 

[Deanna777]

The moderators can factcheck me on this. But I think this is my first rant on Spyderlovers and I've been here since Lamont started this AWESOME forum, low, so many moons ago.

So, you've been warned and here goes.

We've got a female customer. Sorry, I am concerned for all of our customers (and all riders for that matter). It's just that I feel a greater need to assist a stranded female running alone. OK, so I'm old school and maybe not compatible with today's values. Male chauvinism? I don't think so. But there you are...

I've got a customer in Rochester, MN that encountered a Limp Home mode on her long distance ride. Stranded on the side of the road, kind of thing. She just had her ride (2022 RT) into the local shop here in Greeneville for service and checkout before she left. Not sure if that is a factor or not.

The dealership in Rochester is closed (understandable) and she is a ways from her destination. We are doing what we can for her from here. But it isn't much. She has tow service, etc., so it's not like the end of the world. But why doesn't BRP have a 24 hour hotline? Maybe an after hours number for the Can-Am dealer in the area.

Is an emergency helpline asking too much? I guess it is. But a little support for riders in need would be greatly appreciated.

BajaRon,

Here is a thought: Does her motorcycle insurance policy offer towing?


My motorcycle insurance policy has towing on it.

I think that BRP should have a 24 hour hotline. I think that Can Dealerships should have an after hour number to call.

Deanna

 

[Bangorbob]

Ron, as you know, it's all about money.

 

[racoon]

I added coverage to my vehicle insurance for my Spyder when I bought it, and it does include towing.
But I also added motorcycle coverage to my AAA coverage for US $35 per year.
The AAA coverage covers all the normal things, including coverage for a trailer being towed by the motorcycle or a trailer that the motorcycle is riding on.

 

[T.P.]

https://www.rivervalleypowerandsport.com/--rochester-river-valley

River Valley Powersports in Rochester looks to be open on Monday, if that is where she was taken.
Ron, what kinda limp code is she posting?

T.P.

 

[PMK]

Not political in any way, but my own business experiences, not Spyder experiences, finds French Canadians have a very different way to deal with anyone involved with them.

Arrogant, obnoxious, and refuse to pay the bill.
These days, I do not care how stranded they are, or if I am the only person capable of helping, I refuse and no longer will even consider working on aircraft owned by French Canadians.

My last item sold used, (a 20 plus year old, titanium bicycle), the price was set to move it, the condition was better than VGC. Buyer received it, then demands he wants hundreds of dollars refunded, of his $800 purchase, for some rub mark on the bare titanium, that he could not even post a photo that showed the rub mark. I informed him to send it back for a refund. He refused, and demanded I had to pay all shipping costs. He then threatened to drag my name thru the mud all over the internet.

Even had a second French Canadian snowbird interested in a sister bike. All talk about buying it, but always well under the asking price. He had a freak out I sold it to a very happy buyer in New England, telling me how he told me he wanted it. I explained money talks, done.

Every time, French Canadians have been far more effort than their worth. Constantly read about it here and elsewhere. Expect nothing and you will not be disappointed.

24 hour hotline, to them means, maybe within 24 hours, you will get an automated reply back, advising you to see your dealer.

Again, no politics involved, simply sharing my experiences, what I expect a 24 hour hotline will get you.

 

[racoon]

I almost inserted a Canadian vs Bostonian, USA joke here, but...

 

[Bfromla]

:lecturef_smilie: :sour: Even when not stranded, the BRP default policy is: Refer all queries/problems to the dealer. Because they never know, the dealer then has similar default: Contact BRP. opcorn: opcorn: :dontknow:

It's a Catch22 & good luck!

Experience with BRP Roadside Assist has shown that, Yes, it is available for the first two years of ownership, with long waiting times, and they did not know the closest dealership anyway (& that’s back when there were more).

I would prefer to see a BRP Mobile Mechanic Network, even if just to assist dealers. I do hope she stays safe & that things work out. What about the Spyders to the Rescue? :dontknow

https://gnipsel.com/spyder/

 

[Peter Aawen]

I almost inserted a Canadian vs Bostonian, USA joke here, but...

Good thing - remember this is a 'G' rated Forum! :lecturef_smilie:

 

[racoon]

It wasn't a dirty joke! It was a joke about a language difference between Canadian English and American English. :2thumbs:

 

[Baveux]

Not political in any way, but my own business experiences, not Spyder experiences, finds French Canadians have a very different way to deal with anyone involved with them.

Arrogant, obnoxious, and refuse to pay the bill.
These days, I do not care how stranded they are, or if I am the only person capable of helping, I refuse and no longer will even consider working on aircraft owned by French Canadians.

My last item sold used, (a 20 plus year old, titanium bicycle), the price was set to move it, the condition was better than VGC. Buyer received it, then demands he wants hundreds of dollars refunded, of his $800 purchase, for some rub mark on the bare titanium, that he could not even post a photo that showed the rub mark. I informed him to send it back for a refund. He refused, and demanded I had to pay all shipping costs. He then threatened to drag my name thru the mud all over the internet.

Even had a second French Canadian snowbird interested in a sister bike. All talk about buying it, but always well under the asking price. He had a freak out I sold it to a very happy buyer in New England, telling me how he told me he wanted it. I explained money talks, done.

Every time, French Canadians have been far more effort than their worth. Constantly read about it here and elsewhere. Expect nothing and you will not be disappointed.

24 hour hotline, to them means, maybe within 24 hours, you will get an automated reply back, advising you to see your dealer.

Again, no politics involved, simply sharing my experiences, what I expect a 24 hour hotline will get you.

PMK.... I'm French Canadian, we are almost 8 million in the province of Quebec. We have our fair share of *******'s; however, rest assured that you have a few in the USA too

Car manufacturers come to mind, also don't forget about the junk built in Indiana named RV, proudly built by American, and not supported by the same American who brags about the so-called Amish quality coming with a warranty that is not worth the paper on which it's written.
BRP sucks for some, and not for others, like all major constructors. They lie, customer lies, everybody lies...
Focus on the individual, and you will find a lots of funny people, generous and helpful, who can be bad as I can be in English writing (Frankly, I'm not much better in French!)
Do you have another bike for sale? I might be interested. :cheers:

 

[Baveux]

It wasn't a dirty joke! It was a joke about a language difference between Canadian English and American English. :2thumbs:

I absolutly wants to read it :joke: PM me if you really have too lol

 

[LongIsland]

The moderators can factcheck me on this. But I think this is my first rant on Spyderlovers and I've been here since Lamont started this AWESOME forum, low, so many moons ago.

So, you've been warned and here goes.

We've got a female customer. Sorry, I am concerned for all of our customers (and all riders for that matter). It's just that I feel a greater need to assist a stranded female running alone. OK, so I'm old school and maybe not compatible with today's values. Male chauvinism? I don't think so. But there you are...

I've got a customer in Rochester, MN that encountered a Limp Home mode on her long distance ride. Stranded on the side of the road, kind of thing. She just had her ride (2022 RT) into the local shop here in Greeneville for service and checkout before she left. Not sure if that is a factor or not.

The dealership in Rochester is closed (understandable) and she is a ways from her destination. We are doing what we can for her from here. But it isn't much. She has tow service, etc., so it's not like the end of the world. But why doesn't BRP have a 24 hour hotline? Maybe an after hours number for the Can-Am dealer in the area.

Is an emergency helpline asking too much? I guess it is. But a little support for riders in need would be greatly appreciated.

BRP does have a 24 hour emergency line.

US - 866-477-1415
Canada - 866-371-4244

It's the number for the BEST warranty. I spoke with them several years ago and asked if they provide assistance even if one doesn't have the BEST warranty and the reply was yes.

 

[PMK]

PMK.... I'm French Canadian, we are almost 8 million in the province of Quebec. We have our fair share of *******'s; however, rest assured that you have a few in the USA too

Car manufacturers come to mind, also don't forget about the junk built in Indiana named RV, proudly built by American, and not supported by the same American who brags about the so-called Amish quality coming with a warranty that is not worth the paper on which it's written.
BRP sucks for some, and not for others, like all major constructors. They lie, customer lies, everybody lies...
Focus on the individual, and you will find a lots of funny people, generous and helpful, who can be bad as I can be in English writing (Frankly, I'm not much better in French!)
Do you have another bike for sale? I might be interested. :cheers:

No, no titanium bicycles for sale. Down to 1 and no plans to sell or buy another.

 

[AndysF3S]

The moderators can factcheck me on this. But I think this is my first rant on Spyderlovers and I've been here since Lamont started this AWESOME forum, low, so many moons ago.

So, you've been warned and here goes.

We've got a female customer. Sorry, I am concerned for all of our customers (and all riders for that matter). It's just that I feel a greater need to assist a stranded female running alone. OK, so I'm old school and maybe not compatible with today's values. Male chauvinism? I don't think so. But there you are...

I've got a customer in Rochester, MN that encountered a Limp Home mode on her long distance ride. Stranded on the side of the road, kind of thing. She just had her ride (2022 RT) into the local shop here in Greeneville for service and checkout before she left. Not sure if that is a factor or not.

The dealership in Rochester is closed (understandable) and she is a ways from her destination. We are doing what we can for her from here. But it isn't much. She has tow service, etc., so it's not like the end of the world. But why doesn't BRP have a 24 hour hotline? Maybe an after hours number for the Can-Am dealer in the area.

Is an emergency helpline asking too much? I guess it is. But a little support for riders in need would be greatly appreciated.

BRP Emergency Roadside Assistance on Can-Am on-Road Vehicles is provided by Road America at 1-866-477-1415 (24hrs) and is valid for the duration of the warranty or best coverage. The coverage is limited to $200 per occurrence and is provided by Brickell Financial Services Motor-Club (Road America). Info is from my owners manual pouch. The number is the same for both Canada and the USA.

I don't have additional info on whether this number will provide additional services for Can-Ams that have no warranty for an additional cost or no service at all?

While I agree that a 24hr hotline might be helpful; do we get any additional help from the folks that sell us our cars and trucks?

Can-Am and bike riders are more vulnerable at night and in more remote locations than a person in a vehicle but it appears that we have to plan for the off chance that something can happen by carrying vehicle insurance that can provide us with a tow and a ride to the nearest town where we can get service and shelter. JMO

 

[Leaping1]

If I understand this correctly, the problem is not the towing but really no where to tow to after hours. Coming off of Harley Davidson I understand the frustration of dealership support because they would come to your rescue.. Can Am has a wonderful product if they would only support them I think the demand would greatly increase.
Leon

 

[Deanna777]

Question,


Does BRP have a 24/7 hotline number for Spyders that are out of warranty?

Deanna

 

[TroubledJuan]

I read this thread earlier today, and before I answered, I thought I'd go for a ride and chew on it before responding.
While I commend you for taking the woman's call after hours and trying to help her, that doesn't happen much in today's world.
And there is nothing worse than being broken down on the side of the road - OK, it is worse if it is at night and in the rain, but that's what roadside assistance is for...
Dealers aren't going to pay someone to be on call to rescue someone who's broken down, whether its Can-Am, Honda, HD or ??
In my 30+ years of riding and coast to coast two-wheel and now three-wheel travel, it's always been up to me to resolve my own issues.
It would be nice if there was that kind of service, but the reality is that that's not going to happen.
There is also the problem of those people who would expect the dealer to fix it that night, not just pick it up, and take it to the dealer.

There's nothing worse than being broken down somewhere strange/on a strange back road, but this is the risk we all have to take when we go for a ride; whether around the block or across the country!

 

[ARtraveler]

A very difficult dilemma. No one wants to be stranded on the road anywhere. My first few years with Spyder found me in Alaska. Try to get a tow truck up there if you are stranded anywhere outside a big city. Fortunately, I never was. :bowdown:

The other bad thing is all about today's mentality. Blame someone else, don't help, the customer gets the golden shaft. Glad to see that there are some people who actually care about customers on this site. You folks are few and far between.