BRP issues

[spyder3]

"Mantanes 85% customer satisfaction"

85% is good? wtf....So a dealer can piss off 15 people out of a 100 that enter the doorway to meet BRP standards .....:yikes:

 

[Trickie Dick]

"Places qualifying order for current model."
This is the one that did in so many dealers in the last couple of years.

 

[boborgera]

That sounds a bit like they are largely just Platinum tained in cheerleading for BRP..
. :shocked:

Exactly; Sell them first then worry about stocking parts and serving them in a timely manner.

 

[ARtraveler]

Does not sound like the BRP standards are very high. 85% customer satisfaction is pretty bad as far as I am concerned. Watch out for the 15% that are not happy. They can do enough damage word of mouth to destroy your business.

I do like the fact that they have to have trained techs and attend classes.

A qualifying order and cheerleading--to me--are not great paramaters for that designation. It should all be about customer service and satisfaction.

I guess we really need to be wary of dealers that are lesser than platinum. Watch out for the copper dealers.

 

[ld271]

VIB

im running into the same problem on an 09 se5 brp is telling shop is now my problem looks like this is going to cost me alot if brp wont help

 

[NancysToy]

.....I guess we really need to be wary of dealers that are lesser than platinum. Watch out for the copper dealers.

.....not to mention those cheap zinc dealers!

 

[stillriding]

Platinum dealer;
All sales and service trained to brp standers'
Promotes tasteful business practices'
Attends training'
Promotes brp product'
Participates in factory promotions'
Out grows industry growth in area'
Mantanes 85% customer satisfaction'
Completes warranty recalls'
Places qualifying order for current model.

I wouldn't be surprised if the "Platinum" designation came from the dealer's experience/sales of all BRP products. For example, a dealer may have been extremely successful with the company's watercraft for many years before Spyders and attained the "Platinum" based on the watercraft alone.

 

[bone crusher]

I wouldn't be surprised if the "Platinum" designation came from the dealer's experience/sales of all BRP products. For example, a dealer may have been extremely successful with the company's watercraft for many years before Spyders and attained the "Platinum" based on the watercraft alone.

'

NO, they have to be platinum for all BRP models they sell...I spoke with my dealer about this and raised the same question...they were taken aback by this...their skills and customer service have to be top notch for all BRP customers...

 

[Star Cruiser]

I went to my dealer on Friday for front tires for my RT. They only had one in stock but said they would order 2 on Friday and should have them in a few days.

Glad that they came in for you, but ONE tire in stock? Don't they know that Spyders have TWO front tires? Not a rocket scientist here, but if I were keeping front tire inventory, I would order three so I could give two to you and then have TWO in sock in case someone wants to replace thier tires.

 

[Trickie Dick]

Sure, why not one tire in stock. You can ruin one tire and only have to replace it.---Not both. Do automotive tire dealers only sell sets of 4, or 2 for that matter.

 

[BajaRon]

.....not to mention those cheap zinc dealers!

I think the real problem is with the LEAD class dealers!

 

[Bob Denman]

... or the ones who are only interested in green...
Realizing of ourse that they're not in business for their health, but being mindful of customer needs has to be a major concern..