BRP has stepped up to the plate on my 622 trailer issue:

[murphybrown]

I started a separate thread as I did not want anyone to miss this. I was sooooo frustrated with BRP and how they were handling my problem. Amazingly, just now, I get this email from Jasmin. Do I feel that all the input and thoughts from you awesome SL's has been a key factor in what I am feeling is success and soooo nice to say THANK YOU to you and THANK YOU to BRP/Jasmin and Randy at Experience Powersports in Moses Lake (new Can Am Dealer with a great customer service attitude...they will do well). :yes:

Here is the email I received from Jasmin/BRP customer service.
"I'm pleased to report that we are actively working with Randy. On Friday, he send us additional information that we needed to finalize the diagnostic and better visualize the problem.



He's been a great support and with his eyes we are now able to understand the root cause of why the trailer was wearing tires prematurely.





I'm happy to inform you we do have a solution that will stop you to change tires every trip out the door.


This morning, BRP instructed Randy to change the trailing arm (right side) and pole of the trailer. The complete analysis was important before we could recommended a repair that would jeopardize the durability of the tires."

Just received second email from BRP...they have agreed to reimburse me for my out of pocket expenses that were caused because of the tire issues. Can't ask for anymore than that for GREAT CUSTOMER SERVICE. Thank you BRP/Jasmin

 

[Pennyrick]

I feel better and hope this is the solution.

I know you are TIRED of the enTIRE ordeal.

 

[Bob Denman]

:yes:hyea::yes: :dg2::dg1: :2thumbs:

 

[warp10]

Glad to hear that BRP finally thinks that they have a solution to your tire problem. :banghead: I feel that they should have swapped trailers or loaned you another trailer while they figured out what went wrong with yours. To ask you to keep buying new tires with your money (even if they refunded the money to you later) plus the aggravation of not being able to safely take a trip when ever you want, was not an acceptable solution. Their trailers are much more money than other brands and if I can not count on much better service, if needed, then why would I spend more money. I feel that they should have gotten you a loaner when the first set of tires went bad. You just don't wear out tires that fast without a problem.

 

[Dragonrider]

Hopefully THIS is the solution!!! ray: Congrats!! :clap::clap:

 

[ivanlee]

They did not step up to the plate, they were force to do something and should replace this trailer with a new one, :lecturef_smilie:

 

[Iamjoey]

:agree: You will always worry about the tires on the trailer.

 

[Bob Denman]

If replacing the right side suspension parts fixes the problem; why would anyone expect a full replacement? :dontknow:
Now; if it DOESN'T fix it; that's when it's time to demand a new trailer... :thumbup:
Give the fix, a chance to succeed or fail on it's own...

 

[BLUEKNIGHT911]

THE SITUATION NOW

:yes:hyea::yes: :dg2::dg1: :2thumbs:

:agree::agree::agree::agree::agree::agree::agree::agree::agree::agree::agree::agree::agree::agree::agree::agree::agree::agree::agree::agree:.......and so does Max & Kiki ......Max was packing His Bags for the .......................BONFIRE ...:roflblack::roflblack::roflblack::roflblack::roflblack::roflblack::roflblack::roflblack::roflblack::roflblack::roflblack::roflblack::roflblack::roflblack::roflblack::roflblack::roflblack:............Mikeguyver :thumbup:

 

[Yazz]

Woo Hoo!!!:yes:

Hopes for smooth trailering from now on... hyea:

 

[Highwayman2013]

:yes::yes::yes::yes:

 

[Wiredux]

Just goes to show that if you just stay the course a resolution will come. Glad to see that all is going to be well.

 

[oldgoat]

About bl***y time. Hope it all works out for you once the parts are changed out.

Although BRP has finally stepped up to the plate, they should have done so a long time ago. How can wearing out that many trailer tires in so few miles possibly be 'normal'.

 

[BajaRon]

That is great news! I'm hoping this resolves the issue permanently. I know BRP was getting a lot of bad press here over this issue and it is a shame. I do a lot of business on eBay and it is amazing how many of my customers (who are not members here) are well informed and come here often.

Sometimes I wonder if the membership here is just the tip of the iceberg. The few who stick up above the waterline.

In any case, we all wish you many happy miles in the future.

 

[ARtraveler]

I am glad to hear that resolution of your problem is on the way. Agree with others that it's time to give the fix a try and see what happens.

Also agree that if this fix does not work that it is "new trailer from BRP" time.

Your patience in this matter is amazing. Can't wait to meet you in person next summer. :yes:

 

[ChasCS]

Great news, well done all involved

It shouldn't have taken them so very long to get it together!!

Good luck once the fixes are in place. I know we will hear...

Happier trails, and please keep smiling, it looks good on you!

Chas

 

[oldguyinTX]

Doesn't matter what prompted them to make it right, the point is that they finally did. Good for you MB for sticking to your guns & not letting them get the best of you. I think we can all learn a lesson from this. Don't give up, hammer away and don't take no for an answer. Let us know how your next "trailering" trip goes. Good luck, and keep on ridin'!

 

[warp10]

I agree, it should not have taken 5 months (since april) and I think she is up to 5 sets of tires. a set of tires per month. :yikes:

 

[samewok]

Hope this is the fix!

 

[Bob Denman]

We all love to ryde our 2014 Spyder RT's (awesome 1330cc torque motor), maybe not so much their defective trailers. Enjoy your rydes.

Has anybody else heard of, or owned; a defective 622? :dontknow:


"Soapbox-time", from a person on the sidelines... Much like the rest of the indignant; that are ready to "Storm the Bastille", on Karyl's behalf...
They were confused by how this could happen, simply because it shouldn't have!
She got a bent piece on her 622; that's all.
There was no inherently unsafe design, no bean-counter poking the assembly workers to build it faster and with less waste, and certainly no intnet by BRP to cost themselves a whole bunch of bad press, and extra tires...
Nobody's happier than I am that they're working to make it right (finally!), but jeepers; why not just organize a lynch mob, and ride up there! :gaah:


Asbestos britches are on; fire away!