BRP has gone to far this time.....

[CyncySpyder]

Praise well deserved

Teddy & I had his brand spanking new 2010 RT-S :ani29: for 9 whole days before it went into the shop for 39 days awaiting parts for the SE5 recall last year. After almost running a guy down in a crosswalk, the :ani29: went back into the shop again this time for 19 days.

Let's just say, without Carlo being so understanding & refreshing that he actually not only listened to me, but understood & comprehended the entire issue, not just one problem, Teddy & I would NOT be on his Brand Spanking New 2011 Viper Red RT-S today.

I didn't get a chance at SpYderFest to thank him in person cause we had to leave early, but I hope to meet him at Maggy Valley and shake his hand for all that he does for all of us. The man truly is an asset to BRP :firstplace:
:bowdown::bowdown::bowdown:

 

[Bob Denman]

First class support! :firstplace:
PS: What is Carlo's handle name in SL? opcorn:

Good question Doc! :thumbup: Or is Carlo a secret silent lurker??? :shocked:

 

[NancysToy]

I'll call you if that will help you feel better.... I'm not Carlo but I've been working on my French Canadian accent! :roflblack:

Hey, you haven't even perfected your drawl yet. One thing at a time! :roflblack:

 

[Heliplt]

what is carlos contact info.

 

[Mr. White]

I have been reading here and on other posts about the great work and help Carlo is. I think it is great that BRP has a person to deal with the Spyder problems that come up.

My question is, I only hear about Carlo, is there anyone else in his office who do good things, as he does? If Carlo goes on vacation, then what?

I hope BRP is treating Carlo well as he could get a job at Honda or Suzuki quickly as they don't have any customer service that I have heard about...only a recorded voice that says "take it to your dealer" or "this is not covered on warranty".

:spyder2:

 

[Bob Denman]

Didn't you know? He's not allowed vacations or sick time and is always at his desk 24 hours a day, 7 days a week.:shocked:hyea:
He's also not allowed to die without giving us all 90 days notice... :roflblack::roflblack::roflblack:

 

[spydee owner]

It seems like a prretty shakey plan on the part of BRP to have one person fighting fires to keep the customer happy. Eventually, they will have to get all of there dealers up to speed in the service end of the business.
It is not just new owners that have experienced less than adequate service either.

For a new product, I would have expected a larger presence from the factory than just one individual.

 

[bullant12]

:agree: My :spyder2: is back home with us... I would not mind getting a post-up email or even a phone call asking me how my issue went... But I'm still glad that my :spyder2: is back!:firstplace:

Well... he DID leave me a message on my inbox. Called him up, talked about my issue and other dealers and what I thought of them, but gave a :firstplace: on mine for taking care of my slipped clutch! I like this!:thumbup::thumbup:

 

[SPYDER4FUN]

:thumbup:

 

[COOLMACHINE]

Very nice to hear.

Very nice to hear.

 

[Vyperyder]

Now look what you've all gone and done!!!!!!!

This poor guy is running around BRP, unable to fit thru doors cos of his swelled head and everyone runs for cover cos they know he's coming for them... to change something.
:roflblack::roflblack::roflblack::roflblack:

Poor guy...
Personally I wouldn't want his job, praised one call, someone jumping down your throat the next.
Good on you Carlo for having the guts to stick with the job, good and bad.
I just hope that if you ever move on (or get promoted) that they find a good replacement.
cheers all
Pete

 

[SpyderWolf]

:2thumbs:

Thanks for sharing some good news!

 

[Greg H.]

Great post! Thanks for posting!