BRP has gone to far this time.....

[2Gunns]

Can not believe BRP actually did this….
I posted one negative comment about my Spyder here on Spyderlovers.com and dang if Carlo didn't contact me personally. Not just once mind you, he actually followed up several times just to make sure I was satisfied. What kind of company is this?
I joke of course, but not about the facts…all of this actually happened. There are far to many post "slamming" BRP for their lack of Customer Service, so I felt it high time someone post something positive.
I mean really… I have owned Honda, Yamaha and Harley and have trouble enough getting the Dealership to call me back, much less the manufacturer…and unsolicited at that.
So, what do I think about BRP's Customer Service…. AWESOME !!!
:2thumbs:

 

[pitbull]

:thumbup:

 

[SpyderDen]

:thumbup::thumbup:

 

[murphybrown]

Oh Yea...let's hear the positives!!!

:thumbup::thumbup:

 

[Spyder Cat]

:agree: :thumbup:

 

[Firefly]

:2thumbs:

They really are trying to help and keep people happy for the most part! :thumbup:

 

[Pincushion]

:agree::thumbup:

Carlo is a good guy!

 

[groundeffect]

So, what do I think about BRP's Customer Service…. AWESOME !!!

This is great to hear and share - thanks for posting.:thumbup::thumbup::agree:


BRP - Carlos - Awesome Work you guys!!!
Cheers and all the best from Newfoundland!!:thumbup:

 

[BLUE MULE]

Good to know!!:2thumbs:

 

[Bob Denman]

We hear all too often about the bad... it's good... no! It's GREAT to hear that BRP and Carlo are listening! :2thumbs::2thumbs::firstplace::clap:

 

[Rando]

I guess I forgot to mention that he did the the same for me when I was having trouble with the dealership after purchasing my RT.

THANKS CARLO and BRP!

 

[bullant12]

:agree: My :spyder2: is back home with us... I would not mind getting a post-up email or even a phone call asking me how my issue went... But I'm still glad that my :spyder2: is back!:firstplace:

 

[DynamoBT]

I have been on the receiving end of Carlo's great customer service too!!

When there was talk about the Spyder fires and I sent an e-mail to BRP about my concern, Carlo phoned me to assure me that BRP was listening to concerns and right on top of investigating the issue.

When I was concerned about the DPS failures, I believe I was contacted again.

Then, when I was arranging for the evaporation cannister fix at my dealership, the dealership did not have my Spyder's VIN # on the list of those to receive the fix under warranty. I called Carlo to check if this was correct. He called my dealership directly and got that all straightened out so that I received the cannister fix for free!!!

I called to thank him and got to speak with him personally. He is a great guy for sure. BRP's customer service is like none other I have ever experienced!!!

I'm so glad that Carlo is monitoring SpyderLovers. It's a real demonstration of BRP's concern for us as owners/ryders!!! They are really standing behind their product. Yes, I know there have been some troubles. All dealerships are clearly not the same. Some people have few options of who to use for service. I truly wish that all dealers were held to a minimum standard of service. I am lucky and have a choice among three dealerships within reasonable distance. I shopped and made comparisons. So far, I'm happy with Freedom Cycle in Concord, NH. They are the furthest from me. But, it's a nice ryde up there!!!

Three cheers for Carlo and BRP!!!!:bowdown::bowdown::bowdown:

 

[spydrluvr]

:thumbup: nice!!!:thumbup:

 

[AndyIsRiding]

:agree:

E-mailed last week with a question, got a call back to help me.
:2thumbs:

Andy

 

[nudle]

I have been on the receiving end of Carlo's great customer service too!!

:2thumbs: Thanks Carlo

 

[IWN2RYD]

Good to read!!

My wife and I know that BRP read these forums from time to time. As they took care of us and our Dealer last year. Never got to the need of Carlo.

It is good to see the positive trend, because if a few of us are honest... There was a period of time early 2010 that we wondered if they bit off a different type of client than they thought. This is after all a $25,000 - $30,000 vehicle and not some $6000 crotch rocket. That many pay for in cash. Certainly not the same market and or client as some other bikes are...

 

[Y Rider]

I have seen his name spelled two different ways in threads here. So... is it Carlo or Carlos? Or both but determined by use in a sentence? :dontknow:

 

[SpyderAnn01]

I have also been the recipient of Carlo's awesome customer service and I was very happy to have the opportunity to meet him at Spyderfest and thank him in person.

 

[2Gunns]

So, if you were a :spyder2: owner and had/have a problem with your :spyder2: that has not been resolved where would you put those thumbs?

I'd still have the thumbs up....just maybe loose the stupid grin:roflblack:

I'm in this for the long haul, not just the parade. To repeat a statement I have made several times :
"This Spyder RT is the BEST purchase I have ever made...no question"