BRP Connect, a current status

[2020RTLimitedDRM]

Ok I just tried the music and gps on the Spyder. I spoke with apple support and they said to contact BRP as it sounded to them that it is a firmware issue! So I turned the key on, and plugged my phone in. After loading everything the music started playing. I used the apple mapping and selected a point to go to. The music muted and the map announcement came through. I used the joy stick and moved the sound to pause “II” and no sound came through at all. I tried to video from my phone but the unmuting kept turning off the camera sooo... I got my gopro out and videoed the best I could. I will need to make a movie so its not as large as a file. Can the video be posted on this site? With the phone unplugged from the Spyder the music will continue to play along with the gps directions, if the sound isn’t paused. So it is something in the firmware/software on the bike as it does not use the cable except for charging and locking out the phone so you can’t use it!

 

[billybovine]

All audio and telephony functions from your phone to the dash is BT and has nothing to do with whether the usb cable is plugged in or not. If you wish to see your compatible apps on the Spyders screen then the usb cable has to be plugged in. There is not enough bandwidth on BT for both audio and video. I never plug my phone in and it's mounted on my handlebars. Also have installed a USB power plug there if I want to charge my phone. I use the phone screen for the gps.

The issue you are having must have to do with a setting with your iphone. As mentioned in a previous post. Flamewingers iphone does not auto play.

 

[VtFla]

I am new to the Spyder Community and have a 2020 RTL Marsala Red. I’m trying to figure out how to get my iphone from automatically opening the music and playing? I want to be able to turn the music off and just listen to the gps directions from my phone when its connected by blue tooth. When you turn the volume off for the music on the bike it turns all sound off??? What am I doing wrong??

Thanks for your help! Ride Safe!

so i have this same issue. if BT is on my phone apple music autostarts. if i mute or pause music, no map audio. i just want to hear apple map gps audio - no music.
i don't see any settings on the spyder that might help and i've searched iphone forums and tried their suggestions.
it's become an obsession for me!
any ideas?
thanks, randy

 

[obiwanbill]

..... There's also a BRP Connect group on facebook.

I'm having difficulty getting my Android Phone to bluetooth with my new to me used 2020 RT LTD. Even BRP Tech Service gave up. The Facebook Group is Great if you have BRP GO issues. But since sync'ing the phone to the bike IS NOT, I got asked what am I doing on their Facebook Page. Friendly helpful folks; NOT!!

 

[shardt]

Since it is used, make sure you first delete the current paired devices. I believe you can only have two phones at a time so the slots may have been already used from the last owner.

 

[Peteoz]

I'm having difficulty getting my Android Phone to bluetooth with my new to me used 2020 RT LTD. Even BRP Tech Service gave up. The Facebook Group is Great if you have BRP GO issues. But since sync'ing the phone to the bike IS NOT, I got asked what am I doing on their Facebook Page. Friendly helpful folks; NOT!!

Hahaha…….the vast majority of members of that BRP Go site are VERY helpful, Bill……..I reckon I could have a pretty good guess at who the agro responder was

Pete

 

[IdahoMtnSpyder]

I'm having difficulty getting my Android Phone to bluetooth with my new to me used 2020 RT LTD. Even BRP Tech Service gave up. The Facebook Group is Great if you have BRP GO issues. But since sync'ing the phone to the bike IS NOT, I got asked what am I doing on their Facebook Page. Friendly helpful folks; NOT!!

Does this help, or have you been through it all? BRP GO FAQs on the Ski-Doo site. It's the answer to "My Smartphone device won't connect..." https://www.ski-doo.com/us/en/ski-doo-feeling/technologies/gauge-application/brp-go/faq.html

- Ensure your device is not locked (i.e. you have your apps in front of you, no need for a PIN, password or any other unlock procedures) and that BRP GO! is open on your phone when connecting it to the vehicle.
- Make sure the smartphone is connected to the USB at the front of the vehicle and that you use a good quality USB cable, i.e. the one usually provided by your phone's manufacturer.
- If you have an Android device, make sure that you have allowed BRP GO! to display over other apps (appear on top of other apps) in phone settings.
- If this does not work, validate if your device is compatible with BRP GO!. The BRP GO! app only supports specific phone models and does not support tablets or iPods. This means that a connection with non-supported phones, iPads or iPods might work but is not guaranteed to function properly.

Have you deleted all the users as shardt suggests? Is there a way to do a reset to factory defaults? If so, do that. Also double check that your phone is on the compatible list.

Also consider uninstalling BRP GO! and make sure BRP Connect app isn't found on your phone. Then install the APK to your phone not using the Play Store. Info and latest version is here. https://m.apkpure.com/brp-go/com.brp.brpgo You may need to do a factory reset of your phone. Just be sure to save everything to Google cloud first. When it asks to reinstall apps uncheck BRP GO.

Another thing, if you haven't already, is to do a reset of your Spyder. BRP Connect is the technology that communicates with your phone and is a part of the cluster. It may be mucked up.