BRP Care

[beefybudds]

Hi pitzerwm,
I'm sorry you feel that way. We try to reach out to folks who express difficulty solving an issue here on the forums as often as we can, although it's impossible to catch them all (and monitoring PMs is not feasible across all forums, so we disable those). I'm not aware of any other powersports manufacturer who engages with customers on third-party forums the way we do.

Furthermore, if you run into an issue, you can always contact us directly at [email protected] - that inbox goes straight to my team. If there's anything specific you're concerned about, I invite you to get in touch with me and we'll deal with it together.
Thanks and have a great weekend,
Steve

I thank BRP for paying a staff to try and help owners on social media.
What I think BRP needs to do is stay on top of the dealers more when it comes to turn around time on repairs.
My Spyder sat at the dealer for 2 months this summer getting fixed.
I wish that the dealer had to inform BRP anytime a Spyder was brought to dealer for repair and kept track of the duration. Maybe after 2 weeks of being at dealer BRP would contact dealer to get update why it's taking so long.
I just think BRP has no clue how some of there dealers don't care about us.
Just my 2 cents

 

[MidTNDawg]

Lamont has received

Lucky you, :yes::yes::yes::yes:reading the forum, that's not the normal. And we all are aware that negative is posted more than positive, but the ratio is still way off. The 2013 delayed/denied recall is a prime example. IMO in light of the fact that these bikes are not a $50 cheap Chinese POS, BRP should have a dept that is available for communication with the customer, OH, I forgot the end user isn't their customer, the dealer is their only customer.

IMO BRP should be giving Lamott a blank check, he is providing them with thousands and thousands of R&D each year and sadly it appears that they ignore it. Anti swaybar, windshield connector, crap tires...etc...etc. IMO if they really cared, when someone had a problem that wasn't obviously OP error, they could communicate with a PM, to provide "CARE".


Lucky you, :yes::yes::yes::yes:

more recognition from BRP than has been posted on this message board.

 

[Tango]

My apologies, Tom. pps: I went back and re-read your original message and I read right past the word "not" the first time I read it. Sorrys that i misquoted you. Glad you're getting the problem addressed. :thumbup:

No harm, no foul. We are good all around. :thumbup: Keeping my fingers crossed for a fix.. :chat: Tom :spyder:

 

[Bob Denman]

:agree: Please let us know what they find, and how they solve it; good luck! :thumbup: