brp called

[arizona spyder]

had a call from brp yesterday afternoon, wanted to know how I liked my f3s, along with about 10 other, if I was satisified questions. I have never, in all the bikes I have owned, gotten a call from the COMPANY that builds the product, from Honda to Harley Davidson. I would get a card in the mail that you mail back. big thumbs up for brp :thumbup:, as it seems like they are starting to listen to their customers. quite honestly, if you were to go by this forum or any of the other forums out there, you would be scared to buy anything. just like when I bought my 2011 victory vision, forums were saying not so good. well, after 72,000 miles and 23 states not a lick of trouble with that bike, and many other victory bikes. anyhow, BRP, you done did good so far, in my eyes :thumbup::thumbup::thumbup:

 

[Bob Denman]

It's really nice to know that they're listening! :clap: :2thumbs:

 

[Chupaca]

Live and learn....

Yes even this site can un-nerve you when shopping. If you remember the reason it is here then it should put you at ease. Still always your choice and what you read into it. Brp has been calling all its customers for all models for some time now. Good to know they are keeping it up...:2thumbs:

 

[ARtraveler]

Glad to hear you got a call. Follow up on new products is a very good thing. :yes:

 

[ARCTIC]

BRP has actually treated me very well. I applaud them.

Going to the forums trying to see if a product has issues is like going to the hospital to see if there are any sick people

 

[Bob Denman]

:agree: It's pretty easy to gather up a lot of wrong ideas... :shocked:
BRP has always treated me well; it looks as if they're STUCK with me now!

 

[MarkLawson]

I wish BRP would call me BEFORE they bring out something new!

The meeting should go like this, "OK, were all in agreement that we should do such-and-such!"

Then the BIG BOSS says, "OK, run it by Mark to get his input."

 

[LEEB]

Good Move

had a call from brp yesterday afternoon, wanted to know how I liked my f3s, along with about 10 other, if I was satisified questions. I have never, in all the bikes I have owned, gotten a call from the COMPANY that builds the product, from Honda to Harley Davidson. I would get a card in the mail that you mail back. big thumbs up for brp :thumbup:, as it seems like they are starting to listen to their customers. quite honestly, if you were to go by this forum or any of the other forums out there, you would be scared to buy anything. just like when I bought my 2011 victory vision, forums were saying not so good. well, after 72,000 miles and 23 states not a lick of trouble with that bike, and many other victory bikes. anyhow, BRP, you done did good so far, in my eyes :thumbup::thumbup::thumbup:

Now, that's what we all want to hear!!!

 

[martiniman]

had a call from brp yesterday afternoon, wanted to know how I liked my f3s, along with about 10 other, if I was satisified questions. I have never, in all the bikes I have owned, gotten a call from the COMPANY that builds the product, from Honda to Harley Davidson. I would get a card in the mail that you mail back. big thumbs up for brp :thumbup:, as it seems like they are starting to listen to their customers. quite honestly, if you were to go by this forum or any of the other forums out there, you would be scared to buy anything. just like when I bought my 2011 victory vision, forums were saying not so good. well, after 72,000 miles and 23 states not a lick of trouble with that bike, and many other victory bikes. anyhow, BRP, you done did good so far, in my eyes :thumbup::thumbup::thumbup:

Good for BRP and good for Victory too. Loved my Vic Cross Country and never had a problem.

 

[Tom in NM]

Me too . . .

. . . . a couple of weeks ago. They also asked if they could call back in a few months to follow-up.

What impressed me was it was not just a "rate this on a scale" type of survey. Mike ( I think ) was pleasant, seemed to know what he was talking about, and asked for context on my answers. He also seemed to be writing things down - not simly checking a box on a screen.

Since I never got called before on my other Spyders, I assumed this was about staying on top of the F3 introduction.

Tom

 

[robmorg]

Live and learn....
Yes even this site can un-nerve you when shopping. If you remember the reason it is here then it should put you at ease. Still always your choice and what you read into it. Brp has been calling all its customers for all models for some time now. Good to know they are keeping it up...:2thumbs:

It IS good to read these comments. I hope "Live and Learn" is indeed the new motto for BRP Customer Service.

I've never really been much impressed with them. I haven't had reason to call often, but on the few occasions I did call, they seemed very curt on the phone and would never tell me anything except, "Talk to your dealer". :sour: I've never received a call from them, but just last month, they did offer to send me new shocks and have them installed under warranty when I commented to my dealer that my shocks didn't seem to be doing the job for me that they should. Even though it was the Parts Dept. and not Customer Service who sent me those shocks, I thought it was a very positive step in the right direction for BRP, and I was favorably impressed. :thumbup:

 

[Marker]

BRP has always treated me very well. I have owned snowmobiles, E-TEC out board motors and have always been treated very well. As far as the spyder goes I have always gotten help with spyder issues and have BRP has honored my extended warranty claims.:thumbup:

 

[Grandpaspeed]

I also received a call from BRP yesterday asking about my F3. I have a new respect for BRP and believe they really care about their future.

 

[StanProff]

RT call

I received a call a few months back with general conversation on the RT's as well as any other issues or suggestions I may have for BRP. It was a good call and the caller was truly interested in my opinions. I also have never gotten a call from any other motorcycle or car manufacture. thumbs up for BRP.

 

[bigjimbiker]

I too got the call from BRP and other than my displeasure with the long wait for some of my accessories (for which the caller had no response because I believe he was from an independent polling company) I reported that I was very happy with the f-3 and my local dealer, Barney's of Brandon, who, I might add, also call me from time to time, especially after service, to make sure I'm satisfied. Kudos to both organizations for their follow up, rare these days.