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Brand New 2022 RT Limited with Issues !!!

Usually your best bet is to call the dealer and speak to the owner or general manager. Be firm, but polite and give them a chance to make it right. You can always shift to the Nuclear Option later. IMO, trying to call BRP will only frustrate you further. Call the NY State Attorney General and find out what your legal options are. If you have to, take the bike back to the dealer. I would not get into fixing these problems, you don't know what else might be wrong. Common problems with new Spyders include: loose battery connections, rear suspension link not connected at the swing arm, defective tires and front end alignment out of spec. Where are you in upstate NY? I'm in Oswego.


Im in Ilion, NY. I purchased it in Connecticut. And the owner is the one I spoke with. I gave him a chance to make it right by calling my local dealer to handle the issues ASAP, Just waiting to hear back from him, He dogged my call late yesterday when I called back though.....
 
Bad News Dealer

Im in Ilion, NY. I purchased it in Connecticut. And the owner is the one I spoke with. I gave him a chance to make it right by calling my local dealer to handle the issues ASAP, Just waiting to hear back from him, He dogged my call late yesterday when I called back though.....

You must try to remain calm while dealing with this situation. Write things down and read over for best clarity.
Remember to Not Attack the Person.
If this doesn't work out, maybe think about hiring a Lawyer.

PS: Maybe the Selling Dealer had a bad day. I would wait one day and then try again.
 
Now the dealer will no longer answer my calls, been calling all morning and phone will just ring and get directed to a voice mailbox that is full, They have caller i.d. I cant believe this is happening to me I am beyond upset at this point... What can I do, They are not going to get away with this !!!!
 
Just picked up my Brand new RT Limited on Friday from a dealer out of state. I rode it for the first time yesterday and the frontend shook terrible !!! It was worse at hi way speeds 45 - 65, But also at lower speeds. I jacked the front wheels off the ground and spun the wheels, The right tire seemed to be out of round by an 1/8 inch !

Very common. In a sense you are fortunate that 2 out of 3 are actually round. The OEM Kenda's are of very poor quality, to be kind.

Problem # 2

The windshield in the upper end is wavy /warped to look through, I had to keep it lowered as it was making me dizzy looking through !! Also it is of a different part # and slightly
tinted compared to my friends 2022 RT Limited that's clear and the exact same model as mine.

Usually, the edge of the windshield, and any area that is sharply curved, will have some distortion. I assume that you already know this to be so and we are talking about a flat area that should be undistorted. This would justify a new shield.

BRP, as with us all, have been experiencing supply issues. They may be getting windshields from whoever they can. And of different tints. Who knows. But if you wanted clear, you should have received clear.

Problem # 3

The front trunk will not pop open, you have to have someone hold the key turned and lift it open.

This is a simple adjustment. No excuses for the dealership here. A completely unnecessary aggravation. You didn't get what you paid for. Not the way to treat any customer.

Problem #4

The passenger heated grips do not work on High.

Same root problem as #3 above.

Also the front trunk liner was sagged down and the Velcro sticky tabs were all off and unstuck.

A repeat of #3 & #4. You have to give them points for consistency!

I am LIVID to say the least !!!! You spend 30k + and this is what they delivered me ??? That dealer is out of state and over 3 hours away from me. What should I demand them to do ? Tell them to Send me new tires at their shipping/+ return expense to be installed at my nearest dealer ? Along with a new windshield ? I think all they did was assemble it and park it outside because I was coming out of state to pick it up, There is NO WAY they test drove this thing because its noticeable right away.... They also rushed us out of there and onto the trailer so I never picked up on the windshield as it was lowered at the time.

Your present state of mind is completely understandable. We, many times, take too much for granted. Myself included. The process now is to put your energies into getting what you paid for. Hopefully, this will not be too hard. You should be able to get your local dealership to make your Spyder right. I would suggest getting BRP corporate involved. At least to the level of an issue ticket. This will help get you in the pipeline should you need to go up the ladder.

Bottom line is that it's not your Spyder. It's the hands that handled (or mishandled) your Spyder. It can all be made to go away.
 
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Now the dealer will no longer answer my calls, been calling all morning and phone will just ring and get directed to a voice mailbox that is full, They have caller i.d. I cant believe this is happening to me I am beyond upset at this point... What can I do, They are not going to get away with this !!!!

Did you use a credit card to pay for any portion of your purchase? If so put the credit card charge in dispute.
 
Well I think they have chosen to ignore me and my issues as they are still not answering my calls or returning my messages and emails.. I will have to follow up at my local dealer for what needs to be done. Who do I contact at BRP ? I want to take this to the top ! and let them know what an awful dealership they are and what they have done to me, They are not going to get away with this... I remember the finance person " The owners wife " telling me I would be getting a survey from BRP and it was important for their dealership that they receive a perfect review.... Well that's out the window !!!! Why was that so important to them ?
 
Just looked at their web site. It says they are only open by appointment as they are short staffed. Sounds suspect to me.

They are definitely NOT short staffed, as there were at least 3 mechanics outside working on things. When I got there to pick up my Spyder, there was a guy waiting outside saying this place is just awful!!! The customer service here is the worst I have ever seen!!! I should have known to turn around and go back home right then!!!!!! The doors were locked, and they wouldn't let you in 'til they were ready to come out to get you. I tried calling all day yesterday and they kept hanging up on me, I am still in disbelief this happened to me.
 
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This would be a good time to purchase car tires to replace both front OEM tires. Yes, the Kendra’s should be round, etc. but, for less than $200 you can buy much better rubber. Consider it an upgrade. Others may have better and different ideas


Best,


Jake
Reddick Fla.
Even a blind squirrel finds a nut every once in a while
 
They are definitely NOT short staffed, as there were at least 3 mechanics outside working on things. When I got there to pick up my Spyder, there was a guy waiting outside saying this place is just awful!!! The customer service here is the worst I have ever seen!!! I should have known to turn around and go back home right then!!!!!! The doors were locked, and they wouldn't let you in 'til they were ready to come out to get you. I tried calling all day yesterday and they kept hanging up on me, I am still in disbelief this happened to me.


They say insanity is doing the same thing over and over while getting the same results.
Sorry, but you bought from a horrible dealer. My suggestion, accept it, research and find a good dealer, then go there for warranty work.

As for tires, 1/8” runout vertically is minimal and probably not your vibration. More possibly just not balanced correctly from Can Am. Or maybe the wheels are not installed and torqued correctly.

The distortion of the windscreen should get a warranty replacement. Unfortunately, you may never resolve this until upgrading to an aftermarket better quality windscreen. Your other items though, are warranty issues. Agree, the selling dealer should have corrected many of these before delivery. They did not, and probably will not. Find a good dealer, get the issues resolved and move forward.

Bummer, but it does happen.
 
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If the Dealer won't answer because of called-ID then use *67 as a prefix when calling, it will block your number from coming through on caller-ID.

Really sorry to hear of your issue.
 
Now the dealer will no longer answer my calls, been calling all morning and phone will just ring and get directed to a voice mailbox that is full, They have caller i.d. I cant believe this is happening to me I am beyond upset at this point... What can I do, They are not going to get away with this !!!!

Rick28,

Don't let them get away with it.

All the problems are under warranty, "Stand your ground". Personally if I was in your situation I would not let the dealership get away with it. I know you are 4 hours away, and you bought the spyder out of state. Have the dealership tow it back on there dime, and demand to have problems fixed, have the dealership open a case with BRP, the price that you paid for the spyder should be flawless.

Good luck!

Let us know what happens.

Deanna
 
Well just got off the phone with BRP, They are going to investigate this dealer "Mark's Motorsports of Connecticut". They also told me to take it to my local dealer, which I had already planned on doing anyway. We will see what comes next.
 
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Well just got off the phone with BRP, They are going to investigate this dealer "Mark's Motorsports of Connecticut". They also told me to take it to my local dealer, which I had already planned on doing anyway. We will see what comes next.

Just curious, what made you buy from a dealer 3-4 hrs away? Did you not see any pending problems when you ordered it?
 
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Well just got off the phone with BRP, They are going to investigate this dealer "Mark's Motorsports of Connecticut". They also told me to take it to my local dealer, which I had already planned on doing anyway. We will see what comes next.

There you go! A plan for success! Be nice, stay calm. Keep records. Write down who told you what and when and don't take 'No' for an answer.

I see happier days in your future.
 
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Rick28,

Don't let them get away with it.

All the problems are under warranty, "Stand your ground". Personally if I was in your situation I would not let the dealership get away with it. I know you are 4 hours away, and you bought the spyder out of state. Have the dealership tow it back on there dime, and demand to have problems fixed, have the dealership open a case with BRP, the price that you paid for the spyder should be flawless.

Good luck!

Let us know what happens.

Deanna

Bad choice / advice. Standing your ground in this case you will not come out the victor. Find a local dealer, if possible and let them accomplish the warranty work.

This dealer, Marks Motorsports, has played many of their cards, and will “cheat” to win. The chances of them caring about the quality of their warranty work will not happen.

Also, not saying the buyer is at fault, but we are only hearing one side of the story. Sign the divorce papers and move on to a dealer that makes the customer happy.
 
Just curious, what made you buy from a dealer 3-4 hrs away? Did you not see any pending problems when you ordered it?

Zero inventory in my area for the model I wanted, They were the closest ones that had what I wanted in stock..
 
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