BR-1 has company :(

[rogerb]

Trailered my 2010 RT to the dealer last Friday. Was at the AT & T store Thursday afternoon to have my cell phone checked because it wouldn't charge. They tried charging but only had enough power for one call. Called AAA for a jumpstart. Started right up but way home it died again. Got a hold of my son for a trailer. Friday took it to dealer. They called today. Stator not working, rear tire has to be replaced which I had given to do, the rear brake pads need replacing, the rear bearings are just about shot, this will be 2nd replacement, and last the throttle body needs to replaced, this will be the second one. The only good news I got is BRP will replace Throttle Body under warranty even though the bike is out of warranty. So far the dealer says my share of the bill is $1400 this is without the stator. They are hoping that it is just a broken wire.They hope to have the bike ready this weekend so I can go for a ride.
:dontknow:

 

[Dizneyman]

And how many of the dealers terms have gone from net-45, to net-30, to prepay due to poor payment history. A/R is a big issue to companies, and there comes a time when they have to put their foot down. Rest assured your dealer is not going to tell you.."Oh by the way, my credit stinks and BRP won't send me a part until I pay them upfront. Rest assured, this is some of the issues with delays in parts....

Three sides to every story....

 

[Jeriatric]

:agree:

And how many of the dealers terms have gone from net-45, to net-30, to prepay due to poor payment history. A/R is a big issue to companies, and there comes a time when they have to put their foot down. Rest assured your dealer is not going to tell you.."Oh by the way, my credit stinks and BRP won't send me a part until I pay them upfront. Rest assured, this is some of the issues with delays in parts....

Three sides to every story....

 

[Tx web rider]

still away from home

well another week has passed

BRP rep said the parts are released

still nothing at the dealer i am being told

of course the dealer has been out of the building all week not to return till Thursday some meeting up north with BRP probably the new lineup presentation to them

21st last month till now is horrible customer service for BRP

 

[Jeriatric]

well another week has passed

BRP rep said the parts are released

still nothing at the dealer i am being told

of course the dealer has been out of the building all week not to return till Thursday some meeting up north with BRP probably the new lineup presentation to them

21st last month till now is horrible customer service for BRP

Sounds like you can't catch a break.

 

[Mr. White]

Okay, here is the real story. I got BR1 after six weeks and two days at the dealer awaiting repair. Dealer said "parts on backorder". I called BRP customer service after four weeks of "backorder" and they were no help. A week later a ECM was received but did not solve the problem and throtle body was now on "backorder.

BRP customer service was no help after two calls. However a Ms. Lachance did call me and left a phone message. My daughter played the call and told me a woman called about your Spyder...I thought she was talking about the dealer, who is a lady....it was BRP and when I called my dealer no one knew what I was talking about, a communications mixup.

I then got an email from Ms. Lachance explaining details and said "we have the needed parts" and I will review the situation and ship the need TB....it arrived in a couple of days.

I can not tell you the details in the email, other than to say BRP and my dealer (ex) are having some business differences. Ms. Lachance appoligized for her customer service personnel lacking ability to help and will add additional training to their schedule....

I have ridden BR1 about 600 miles and ran him pretty hard....he performed very well.

My case is closed. I am satisfied that BRP did what they could after a higher level of management got involved.

:spyder2:

 

[Mr. White]

Oh, I forgot...I have received two additional emails from BRP to see if I am satisfied and the asked how BR1 was running. I was impressed and answered each email that I am satisfied and BR1 is running very well.

Even Punkin' was impressed and said "Honda never calls to see how I am doing!" and then honked his horn.

:spyder2:

 

[Ga Blue Knight]

George,

If the prior post is correct and the problem lies with your dealer, not the Spyder and not BRP, then maybe you need to find another horse to beat. JMHO. Your experience has been very disheartening and disappointing to many of us, but takes on a different light if the problem lies solely with your dealer.

Words have consequences. How many folks have turned away from Buying an RT or RS due to the almost religious bashing by BR1's owner of the quality of the product? Things break but if BRP or in fact the poor quality of dealer that you had to deal with was the issue then you have a lot of responsibility to say that up front and not jump any thread tht deals with reliability or perceived problem and interject that your bike was a piece of xxxx! And only the Honda Goldwing is worth owning. I have listened to this dribble for the last month or two and I feel it has been destructive to the intentions of new riders looking at Spyders as an option.

 

[Rando]

Words have consequences. How many folks have turned away from Buying an RT or RS due to the almost religious bashing by BR1's owner of the quality of the product? Things break but if BRP or in fact the poor quality of dealer that you had to deal with was the issue then you have a lot of responsibility to say that up front and not jump any thread tht deals with reliability or perceived problem and interject that your bike was a piece of xxxx! And only the Honda Goldwing is worth owning. I have listened to this dribble for the last month or two and I feel it has been destructive to the intentions of new riders looking at Spyders as an option.

I disagree and can fully understand and appreciate his frustration. This is a public forum and I see nothing wrong with venting frustration. People need to take the good with the bad and make there own decision based on all the facts and not just one persons opinion. I for one appreciate the openness of this forum and believe that he has shared the good with the bad.

 

[Ga Blue Knight]

I disagree and can fully understand and appreciate his frustration. This is a public forum and I see nothing wrong with venting frustration. People need to take the good with the bad and make there own decision based on all the facts and not just one persons opinion. I for one appreciate the openness of this forum and believe that he has shared the good with the bad.

I agree 100% with what your saying. But if I start a threat about how terrible my RT is and how it breaks and that I am Sooooo frustrated with the machine, when in fact the frustration was with the dealer and the poor customer relationship but only disclose the fact that the machine broke, it is not being fair. Then when all is fixed the real issues come out. The OP has a responsibility to the rest of us to be fair and open with all of the facts and not just keep beating on an issue that was not the real cause of his frustration all along. I have had several PM's. with folks who have stated that they turned off of Buying specifically due to this poster's bad experience with his RT breaking down all of the time. Well it did not break down all of the time it just seamed that way because if insertions into many threads of the same issue, which we now find out was a bad dealership.

 

[Jeriatric]

I agree 100% with what your saying. But if I start a threat about how terrible my RT is and how it breaks and that I am Sooooo frustrated with the machine, when in fact the frustration was with the dealer and the poor customer relationship but only disclose the fact that the machine broke, it is not being fair. Then when all is fixed the real issues come out. The OP has a responsibility to the rest of us to be fair and open with all of the facts and not just keep beating on an issue that was not the real cause of his frustration all along. I have had several PM's. with folks who have stated that they turned off of Buying specifically due to this poster's bad experience with his RT breaking down all of the time. Well it did not break down all of the time it just seamed that way because if insertions into many threads of the same issue, which we now find out was a bad dealership.

George did not know there was trouble between BRP and the dealer. That was injected by another party, based on his private conversation with an undislcosed sorce just before the throttle body was repalced. If memory serves me.

Check it out. If I'm wrong I'll own it.

Not trying to start anything here. Just looking at the facts as I remember them.

Beyond that. People can decide for themselves what they think they are hearing.

 

[Ga Blue Knight]

If that is the case I stand corrected and offer apologies. I am just getting a little tired of all of the negative vibes on the forum lately. Some one will post with an issue and instead of getting advice on how to correct or fix the problem it seems everyone just jumps in with their own horror story! It's like being at a cocktail party and when folks find out you ride you get bombarded by all of the killed on a motorcycle stories.

 

[Jeriatric]

If that is the case I stand corrected and offer apologies. I am just getting a little tired of all of the negative vibes on the forum lately. Some one will post with an issue and instead of getting advice on how to correct or fix the problem it seems everyone just jumps in with their own horror story! It's like being at a cocktail party and when folks find out you ride you get bombarded by all of the killed on a motorcycle stories.

Hear ya and :agree: :thumbup:

 

[Mr. White]

Gentlemen, please. I posted that I was put afoot two times in 7,000 miles. I felt then, as I do now, that my Spyder has not been dependable and my Gold Wing has. It took over six weeks to get BR1 repaired. The problem was with the dealer, unknown to me at the time. Two of my calls to BRP received no interest in helping the situation.

Mr. Blue Knight. I only reported the facts. I was afoot for over six weeks for whatever reason. I only stated my personal feelings and, Sir, I will continue to do so on this site as well as other's. I did not say my Spyder was a piece of XXXX. I do not use the language you imply in your post.

I did not say the Gold Wing was the only ride going....I said my GW has never been in the shop in 12 years and 62,000 miles. As posted, there are many Spyders with many miles which is a good thing. I ride with a friend who has over 250,000 on his GW and it keeps on ticking.

I only posted the facts and if someone chooses not to purchase a Spyder because of what I posted, then they need to do more research on the subject.

I have enjoyed this site for several years and purchased BR1 after reading many of the positive and negative posts. My impression of this site is for us to express our thoughts freely and openly.

 

[Ga Blue Knight]

George I am sorry that my own frustration was aimed at you and I apologize. I did not mean to say you used off color language in relation to the Spyder quality. As you can see from many of the more recent posts the tenor of the responses to threads has become very very negative with out proper information or evidence. In addition there are some out there with an axe to grind and interject opinions in any thread they can to add negative comments about the issue with no constructive input. I usually don't let my frustrations get vented publicly but every once in a while this ex-cop senior citizen goes postal and I apologize for involving you.

 

[Mr. White]

Mr. Knight. Hey, no problem, I understand. I, too, admit, I may have said a bad word or two when BR1 died. I am glad that I had just returned from a long ride and stopped to open my barn door to put him away...when I tried to start him....DEAD! Had I been 125 miles from home and 100 from my dealer and it had happened, I may have said three bad words...ha h

At 80 years old and 29 in the Air Force and 14 with Sony, I can get cranky. Six weeks is really too much I think for whatever reason. Later....

 

[Theromero6]

Wish I would've read this before we trusted them with ours STAY AWAY from STS!!!

Horrible customer service, if you even get a hold of someone! Say one thing then change to another. They had our bike 6 months, all they did was give us the run around while they tore our bike to pieces, Damaged it, kept parts and lied about working on it when they were working on another bike. Kelly, the owner, said the bike would be ready, when i asked Cesar why it wasn't, he said this and I quote "Kelly is a girl and girls don't know sh*t about bikes." he said this about his females boss to a female customer! After 6 months of runaround, day after it was supposed to be ready we are told it needs $2,500 in parts! That would've been nice to know 6months ago! Kelly says it'll run for 6-8months with new case and seal, so wait another week for seal to come in. Then we are told they can't release the bike the way it is, it's a liability. Now Kelly says she told me it might not last a day and has the call recorded. Why would we pay $1,000 plus $500 for case for a bike to last a day?!!! Got another shop to work on it even though its in pieces inboxes LITERALLY. First thing we notice is the gas tank has a huge dent in it! We ask what happened? Why all of the damage? And are told "I don't know, it WASN'T like that when he took it off." we are charged $450 for damagin our bike and wasting 6 months (and a lot of beautiful riding days )!!! We just want to get our bike and get out of there. At the new shop we notice there is no seat or tail cowl in the pile or the boxes. No telling what else is missing. I call Kelly's cell, no answer. She texts me that the shop is closed but will get us our missing parts, but not when. I heard for months how they were disassembling, mapping out, taking measurements, how it all took time.. Sure 3 printouts from the Internet, they probably printed after! They are so full of it. Shouldve read the reviews first:-(

 

[Mr. White]

To close out my previous posts....waiting six weeks for parts, etc. Shortly after I received little or no help from customer service, I called "Carlos", who helped many before me. It seems he is no longer with the firm and a lady called me back, telling me they had plenty of parts but were having a "problem with this dealer". She said the parts were under warranty and would ship the following day...which they did. It appears the parts were not ordered by the dealer, so BRP customer service had no records to help me with. The dealer installed the ECM and throttle body and BR1 runs like a hose.

I think (know) this dealer is in financial trouble, with a large inventory of expensive boats and our lake is going dry....duh, poor service (see above) and some other things I can not discuss here, but NOT good.

I have put 2,500 miles on BR1 since the work and he is running beautifully. I actually think he is running much better since the ECM and TB were installed. Needless to say, I will go elsewhere for any future service.

I am beginning to like BR1 as much as my GW, Punkin'.

 

[jScotD]

Maybe it's time to fill the toolboxes with extras.. mine is.. from brake and suspension parts for a 1968 muscle car.. to wheels, and brakes , and electronic doo-hickies for a 1987 bmw.. to extra parts for the Royal Enfield, stuff for the KiKKer, the truck,, guess if I keep the Spyder , I need to buy another tool box.. heaven forbid I buy a Ural.... or maybe I need to throw away all the mechanical stuff I have kept for my old 65 Chevy truck.. special tools for the 68 Fiat.. and parts.. that I have no idea where they go.. found a Chevy SS emblem the other day , left over from 1962

 

[flaggerphil]

Horrible customer service, if you even get a hold of someone! Say one thing then change to another. They had our bike 6 months, all they did was give us the run around while they tore our bike to pieces, Damaged it, kept parts and lied about working on it when they were working on another bike. Kelly, the owner, said the bike would be ready, when i asked Cesar why it wasn't, he said this and I quote "Kelly is a girl and girls don't know sh*t about bikes." he said this about his females boss to a female customer! After 6 months of runaround, day after it was supposed to be ready we are told it needs $2,500 in parts! That would've been nice to know 6months ago! Kelly says it'll run for 6-8months with new case and seal, so wait another week for seal to come in. Then we are told they can't release the bike the way it is, it's a liability. Now Kelly says she told me it might not last a day and has the call recorded. Why would we pay $1,000 plus $500 for case for a bike to last a day?!!! Got another shop to work on it even though its in pieces inboxes LITERALLY. First thing we notice is the gas tank has a huge dent in it! We ask what happened? Why all of the damage? And are told "I don't know, it WASN'T like that when he took it off." we are charged $450 for damagin our bike and wasting 6 months (and a lot of beautiful riding days )!!! We just want to get our bike and get out of there. At the new shop we notice there is no seat or tail cowl in the pile or the boxes. No telling what else is missing. I call Kelly's cell, no answer. She texts me that the shop is closed but will get us our missing parts, but not when. I heard for months how they were disassembling, mapping out, taking measurements, how it all took time.. Sure 3 printouts from the Internet, they probably printed after! They are so full of it. Shouldve read the reviews first:-(

What?