I am pretty new to the Spyder world, but it seems to me everyone is saying its the DESS, or battery for this type of issue. Is it at all possible it's the key (especially it the spare works fine) or just removing it and trying it again. The keys are programed and just maybe the key got an error in the program (virus if you will) I would try having the key in question reprogramed or even just get a new key before assuming there's something wrong with the bike DESS.
The keys are not programmed. They are static and factory encoded. The bike is programmed to accept the key code.
Also this error problem with the DESS module is well known a common in 2014 and newer Spyders.
Send send BRP care an email or call them, OPEN UP a case with BRP, put it thru the warranty.
Deanna
As jcthorne mentioned, the keys are static, ie passive - it's the Spyder's/Ryker's DESS that 'reads' the code stored on the embedded ROM Chip in the key.... so unless the key's been plugged into a 110/240v power outlet or otherwise had enough (ie, LOTS!

However, it could be that the Dealer screwed up programming the SPYDER's DESS Module to accept the code that it reads from the key, which means it's still a Spyder/DESS error and not the key!! Aaaand, as you found out by the dealer giving you one key to another machine instead of yours spiderfrog, there's no denying that some Dealers/techs are more than capable of stuffing up the most simple of things, let alone programming the DESS! :banghead:
So, trikermutha & Deanna's recommendation is probably the smartest thing to do....

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