Bad experience at the dealer

[dieselengine9]

Took the RS in for service at the dealer today. No complaints about the techs they always do a good job. When I rolled up after work my machine was waiting for me outside. Cool. Go in, pay, have a nice day and all....but how about my key?

"It's in the Spyder." :shocked:

There were NO store personnel anywhere out there. Bay door was down. Several random people out there with trailers loading and unloading. It was truly up for grabs! One of the service writers said "It wasn't out there all day." Gee thanks.

Yes nothing happened and yes it's insured but weren't they playing fast & loose? If something would have happened all signs point to me having to file a police report & insurance claim which makes me even hotter.

It's over and all but I guess I'm just peeved that my baby was treated so carelessly. :sour:

 

[PapaHotel]

There are places you can do that and there are places you can't. I would think the dealer knows if it was "OK" to do that based on history at their dealership.

 

[ARtraveler]

Think happy ending rather than woulda coulda shoulda. It will make the outcome seem better.

And yes, they did wrong. Are you going back there next time? :thumbup:

 

[robmorg]

I'm thinking that if your Spyder had been stolen while under your dealer's care and custody, THEY would have had to replace it under their insurance policy. Still, it would have been a pain to deal with. :sour:

 

[Bfromla]

Took the RS in for service at the dealer today. No complaints about the techs they always do a good job. When I rolled up after work my machine was waiting for me outside. Cool. Go in, pay, have a nice day and all....but how about my key?

"It's in the Spyder." :shocked:

There were NO store personnel anywhere out there. Bay door was down. Several random people out there with trailers loading and unloading. It was truly up for grabs! One of the service writers said "It wasn't out there all day." Gee thanks.

Yes nothing happened and yes it's insured but weren't they playing fast & loose? If something would have happened all signs point to me having to file a police report & insurance claim which makes me even hotter.

It's over and all but I guess I'm just peeved that my baby was treated so carelessly. :sour:

Name & location (city,state)
of dealer please. Glad it turned out ok for you & maybe giving the time of day & location they felt too comfortable with the tricky mode button hidden safety feature¿. You surely should get decent discount on next service with a friendly reminder of this incident, just be fair.

 

[cybrj]

I drop off the Spyder at the dealer and have always just left the key in it... actually never gave it much thought. ray: They do the same when they return it to me. Town and Country on US12 in Michigan. They do it with the Harley's too... must be there has never been a problem. I even saw the Mi State Popo do the same thing. Maybe they figure the thieves in the area aren't capable of using a clutch :clap:

 

[JP58]

Unless someone knows how to start a spyder they wouldn't get it anyway. I have left my key in the ignition a few times. Once for over an hour. Was still there.

 

[retired1]

Around here, you don't get the key until you pay for the service.

 

[Bob Denman]

:shocked: Sorry... I'm not seeing a big deal here. :dontknow:

 

[Firefly]

:shocked: Sorry... I'm not seeing a big deal here. :dontknow:

View attachment 140268

I agree... this is much ado about nothing.


Sent from my iPhone using Tapatalk

 

[siny10309]

thread worthy???

 

[Buckeye Bleau]

I believe that it isn't a big deal. Remember a few months ago when the dealer in Washington got the prep done on the new showroom ready Daytona, they left it out front for the sales manager. Then someone else helped themselves to it. I never heard if they recovered it but that is irrelevant.

I think that it is a very big deal that they leave this very valuable merchandise sitting outside with the key in it unattended.

I think that it would be prudent to speak with dealer management very calmly and accusations free, about changing their policy, or perhaps next time you will get free service by just driving it off the lot. Oh, then of course you could always really scare them by phoning in and telling them that you are on the way to pick it up, is it ready? :yikes::roflblack::roflblack:

Joe

 

[BajaRon]

Danger is always in the eye of the beholder. Talk to your dealership and let them know about your concern. It is a reasonable request.

Personally, I don't see it as a big deal. It's certainly better than them losing the key! hyea:

 

[spyderwing]

KEY in Ignition

I agree with Buckeye Bleau! John

 

[Buckeye Bleau]

I agree with Buckeye Bleau! John

Well Shazam Batman someone finally agreed with me. One year on this site and I got my first concurrence. May the Saints be praised! :yes::yes::yes::yes:

Joe

 

[armyspydervet]

I don't see it as a problem. If you have polite customer service reps, knowledgeable mechanics, and they aren't ripping you off, you are doing better than many people taking their spyders to other dealers.

 

[Bob Denman]

Well Shazam Batman someone finally agreed with me. One year on this site and I got my first concurrence. May the Saints be praised! :yes::yes::yes::yes:

Joe

:congrats: :clap::clap: :firstplace:
I actually debated with myself about my opinion on this matter...
As usual: I lost again... :banghead:
Since where I live doesn't have any street crime at all; I'm not used to folks having to keep this sort of thing in the backs of their minds...

 

[ARtraveler]

Unless someone knows how to start a spyder they wouldn't get it anyway. I have left my key in the ignition a few times. Once for over an hour. Was still there.

Overnight in a crowded hotel parking lot in Fairbanks AK. After looking for the #### key for over an hour in the room, there it was right in the ignition--in plain view. :thumbup:

 

[Chupaca]

Simple....

Have worked for dealerships and had my own shop and this is not uncommon. if you are going to continue with them just make sure they put a note on the work order to not leave the key in the machine if parked outside....:thumbup:

 

[lou49]

IMHO if you have a concern about that, it's your right regardless of what other might think! What, Is it too much work to remove the key from the ignition, and put it in a safe place? I bet that if they could have charge you a fee for removing the key, they had done it, and you would have seen the charge on the invoice! thank God nothing happened to your bike! Next time you have to leave your bike there, tell them you want the key removed unless the bike is inside! ; was it worth posting? YES!