Bad dealers

[bruiser]

Phil, you do have a point. There is a well known national brand motorcycle dealer here in town. This dealer has another store 30 minutes west and another 90 minutes west. I will say that all of the guys who ride this particular brand in our RC will not go to them for service or sales. They would drive up to three hours away to get their bikes serviced.

 

[cyclelover63]

I think a lot of the problems stem from dealers that have other major brands that are carrying the load (profits)..If they can make a little money or at least break even to keep competition away,they don't really care about Spyder owners..In the car business,the manufacturers require a commitment from the dealers by making them have separate buildings for sales and service for their product....This way,the dealer has to make money and worry about customer satisfaction to justify their investment..The solution for BRP might be is to have fewer,but more committed dealers,something Volvo did in the St Louis area about 15 years ago...

 

[flaggerphil]

One of BRP's objectives for 2013 was to increase their dealer network.

Couple of general questions.

Any new dealers near you?

Any used to be dealers?

Nope. Nope.

 

[flaggerphil]

Phil, you do have a point. There is a well known national brand motorcycle dealer here in town. This dealer has another store 30 minutes west and another 90 minutes west. I will say that all of the guys who ride this particular brand in our RC will not go to them for service or sales. They would drive up to three hours away to get their bikes serviced.

Yup.

When I lived in the St Louis area I rode a Yamaha V-Star 1300T. I had two dealers north of me that I went to once each and never returned. I had a dealer to the south of me, and further away (about a 45 minute ride) that basically fell over themselves to give me good service. They were absolutely fantastic! For six of the seven and a half years I lived there I'd go to them, not only for my bike, but to look at or test ride other makes, almost exclusively. But some dealers just can't seem to get it through their heads...

:dontknow:

That's why these days I ride 65 miles to get my Spyder worked on, instead of the 15 miles to the bad dealer.

Get a clue, bad dealer!

:lecturef_smilie:

 

[Jeriatric]

The solution for BRP might be is to have fewer,but more committed dealers,something Volvo did in the St Louis area about 15 years ago...

BMW motorcycle division likes stand alone dealerships too. As established as they are as a company. Some of their dealers really struggle to keep their doors open. BRP has little choice but to do what they are doing. That said, and based on a few years of observing complaints here. It appears they may need to tighten the reigns a bit. jmo

 

[belowme29]

I think a lot of the problems stem from dealers that have other major brands that are carrying the load (profits)..If they can make a little money or at least break even to keep competition away,they don't really care about Spyder owners..In the car business,the manufacturers require a commitment from the dealers by making them have separate buildings for sales and service for their product....This way,the dealer has to make money and worry about customer satisfaction to justify their investment..The solution for BRP might be is to have fewer,but more committed dealers,something Volvo did in the St Louis area about 15 years ago...

I just had my Spyder at a new dealer, and walking in to this dealer I was TOTALLY impressed. All he had was Can Am toys!:yes: He was actually trying to sell me a side by side when I picked up my bike after it was looked at, and hopefully fixed. Plus he only charged me $60 to align my wheels and reset my steering position (I think that is what they called it). I know they did something to the computer because it reset my clock to 24 hour mode. I hope that he is a good dealer and repair shop, as he is 45 minutes from my house. Others are well over 1.5 hours and all deal with other brands - so having one closer and being a Can Am only dealer should be good. :bowdown:

 

[murphybrown]

I have a great servicing dealer but....

It is a 4 hr ryde over two mountain passes to get to him.dang don't know how id handle being within an hr or 2..but no reason to waste any energy on that thought cause it ain't going to happen:banghead:...but he wasn't able to compete with Pitbull for purchase of 2014...several $$$ more....:yikes:...

 

[Bob Denman]

I've got FIVE dealers within 90 minutes of me... hyea:
Active experieince with three of them tells me that they're "keepers" :thumbup:
I guess that I'm just one of the luckier ones... :dontknow:

 

[hotglue]

We take FB's spyder 300 miles one way for quality service. Pretty much a bummer.

 

[Bob Denman]

But it's a GREAT excuse for a ride!
Did the new plugwires help out the situation?

 

[hotglue]

But it's a GREAT excuse for a ride!
Did the new plugwires help out the situation?

Haven't had a chance to put the new wires on yet. ..but the tape on the plug wire seemed to fix the surging from 900 to 2200 rpm at idle. Hoping things will slow down so I can tear into her bike, but am sure it will not happen until after Thanksgiving. We try to do all we can, and be sure the dealer has parts and solutions before we go the distance for service.

 

[Bob Denman]

I hope that you guys have a Happy Thanksgiving!

 

[hotglue]

I hope that you guys have a Happy Thanksgiving!

Thanks Bob... same to you and your family!

 

[Bob Ledford]

Dealer increases

One of BRP's objectives for 2013 was to increase their dealer network.

Couple of general questions.

Any new dealers near you?

Any used to be dealers?

In the Greater Daytona Beach area we have two new independent repair shops and four independents that have folded and closed the doors.b