Awesome Customer Service...

[Paula(Butch2025)]

Butch just got off the phone with Joe from ESI, what a great guy to deal with. We purchased a fender tip kit (made by Street Magic) from Dennis Kirk and had some trouble installing it, so we contacted the company, which thought was ESI.

What we found out is that ESI carries Street Magic products (doesn't manufacture them) they sell them just like Dennis Kirk does. But Joe at ESI answered our emails very quickly with each question we had and when Butch spoke to him on the phone he was able to tell us what was wrong: my 2012 RS needs the same kit as an RT, because they have the same wiring system!!!! Good to know!!

Now we'll try to return it to Dennis Kirk or maybe Butch will have a new fender tip light kit to install on his "08 RS (which this kit would work on). As for where I am going to order my new RT fender tip light kit....from ESI of course!!!

--Paula

 

[Chupaca]

Yet another...!!

Great you got good service, and good to hear of another company working this way..:thumbup:

 

[Paula(Butch2025)]

Great you got good service, and good to hear of another company working this way..:thumbup:

:agree: When Joe figured out we had the wrong light kit he told us to send it to him and he would send us the correct kit. Then we told him where we got it and he thanked us for being honest with him! Hey it goes both ways doesn't it.

 

[Paula(Butch2025)]

Put my order in on Wednesday for the correct light kit and some other lights and recieved them on Friday! Now I know what we are doing tomorrow during our supposed snow storm!

 

[Bob Denman]

:congrats: on the GREAT service! hyea: :2thumbs: It helps to pass the time while Winter is piling up outside! :shocked: