Avalability of BRP parts at local dealers

[Tx web rider]

today i rode the Spyder 15 miles over to a friends home to ride together to a PGR funeral when leaving his house he noticed a puddle where my Spyder was standing of Green fluids antifreeze

so i pushed it in his garage and went on to the service upon returning i took the Tupperware off and looked for the leak

located a crack in the front of the coolant tank where the inner baffle is

called the closest dealership just to find they don't have one then he informed me the closest to south Texas is in Florida you have to be kidding

i attempted to repair the crack with several different methods and no luck its still leaking

so i must now make the decision to cancel my plans for a fun week at spyderfest

thanks BRP Dealers

 

[Chupaca]

ebay..!!

Just saw one on ebay for $74.00 free shipping. Might get it overnight and still make it...good luck..!! :thumbup:

 

[Jeriatric]

Bad luck that may have been good luck in disguise. You discovered(or had) the problem at home and for the price of one day shipping you can fix it. Versus being on the road and having to be towed to a dealer you don't know jack about. I'd say you got lucky, but that's just me. Hope you don't let this cause you to miss a fun event.

 

[kentuckyguy]

My dealer keeps nothing in stock except for a battery.. Heck I dont think I could get sparks plugs for it without them ordering them....

 

[Bob Denman]

Their Crystal Balls are no better than ours...

If they could afford to carry every conceivable for every model of every year; they could afford to retire to someplace where they could be having fun! :shocked: I don't know of any dealer for any vehicle that I've ever had that could do that; do you?

 

[Bob Ledford]

Can-Am Parts

having been a GM Parts Department Manager for a small town dealership I can relate to your frustration on parts availability at you demand. Parts availability on the customers demand for availability to sell or for warranty service is like being able to predict the end of time! It is a daunting, impossible task. It consumes a lot of space to hold them all. Then you have the matter of cost of the part, the cost of the storage bin, the cost of a inventory system and wages with benefits for a competent manager, stock control person and the counter help.

Add that to the costs of unit floor planning sales, administration , advertising, service department technicians, and product training overhead. You end up with a big financial nut to crack every opening day. Combine all the costs to a one unit sale at the cheapest possible sale price which is what all of us want to pay for that unit. That does not leave a dealer with a lot of surplus cash to invest in stocking a complete Spyder on the parts room shelves just so you can have your specific part when YOU WANT IT.....

Being a minority on the roadway does not help either. Nor does the fact that it is a recreation product and not a declared by public opinion mandatory you got to have one to survive. We are just a small segment of a very spoiled section of our society IMHO.

Give your dealer a break once in a while he would probably enjoy it.....

 

[flamingobabe]

same thing happened to me...Len over nighted a $60 coolant tank to me...almost as much to ship....it is crazy that dealers do not keep parts stocked....did you check Louis Powersports in Greenville...he keeps things stocked

 

[SPYD1]

Bad luck that may have been good luck in disguise. You discovered(or had) the problem at home and for the price of one day shipping you can fix it. Versus being on the road and having to be towed to a dealer you don't know jack about. I'd say you got lucky, but that's just me. Hope you don't let this cause you to miss a fun event.

I agree!

 

[Dizneyman]

having been a GM Parts Department Manager for a small town dealership I can relate to your frustration on parts availability at you demand. Parts availability on the customers demand for availability to sell or for warranty service is like being able to predict the end of time! It is a daunting, impossible task. It consumes a lot of space to hold them all. Then you have the matter of cost of the part, the cost of the storage bin, the cost of a inventory system and wages with benefits for a competent manager, stock control person and the counter help.

Add that to the costs of unit floor planning sales, administration , advertising, service department technicians, and product training overhead. You end up with a big financial nut to crack every opening day. Combine all the costs to a one unit sale at the cheapest possible sale price which is what all of us want to pay for that unit. That does not leave a dealer with a lot of surplus cash to invest in stocking a complete Spyder on the parts room shelves just so you can have your specific part when YOU WANT IT.....

Being a minority on the roadway does not help either. Nor does the fact that it is a recreation product and not a declared by public opinion mandatory you got to have one to survive. We are just a small segment of a very spoiled section of our society IMHO.

Give your dealer a break once in a while he would probably enjoy it.....

So true... and I thank you for bringing this to everyones attention. Well said my friend!! :thumbup:

 

[kentuckyguy]

Their Crystal Balls are no better than ours...

If they could afford to carry every conceivable for every model of every year; they could afford to retire to someplace where they could be having fun! :shocked: I don't know of any dealer for any vehicle that I've ever had that could do that; do you?

I agree.. But they should keep some standard parts like drive belt, wheel bearings, brake pads ext ext ext.. We shouldn't have to wait a week or longer for a 100 dollar part...

 

[Tx web rider]

i agree

the parts are costly to have on a shelf for a just in case but items used fairly regularly need to be carried like said wheel bearings seals and o rings brakes

from that i have herd here in the past year these are failing right and left on the bikes

why not carry them

come to find out they are the same one used on most of the brp sea doos so even a larger market to keep one for

 

[ARtraveler]

Bad luck that may have been good luck in disguise. You discovered(or had) the problem at home and for the price of one day shipping you can fix it. Versus being on the road and having to be towed to a dealer you don't know jack about. I'd say you got lucky, but that's just me. Hope you don't let this cause you to miss a fun event.

Dealers are supposed to stock x $'s of inventory--but finding the right mix is where the problem lies.

Hope you can get the problem solved timely.

 

[Bob Ledford]

Another Point of View

Just another thought for you all to consider when brow beating your favorite parts manager. Most corporation and small business people used to say back in the 60's when I was in the game. To run a successful parts department you had to turn your inventory dollars four times a fiscal yearIf you turned it three times you had to many $$$$ invested in dead inventory. If you turned it five times a year you did not have enough inventory $$$$ invested in it.

I don't know if BRP has a unsaleable return program or not? GM did, but it was only 5% of your gross parts purchases per year that we were allowed to return for full dealer net returns. So your Parts Manager becomes a very important wheel of your sales vehicle.

A good manager pays for his salary and more. I know that for a fact as the dealer I worked for and took from last place in the sales ranking to second place in the SE Region in less then three years. Refused me a $1 an hour raise so I went elsewhere and he had to hire another manager and two counter men to take my place eventually. Had the opportunity to see the owner about ten years later and the only thing he had to say was " you are the biggest business mistake I ever made." When I refused you that $1 an hour! I thanked him for making the mistake because I was making twice as much then.