Another Oil Thread (sorry!) - Has anyone tried using Mobil 1 10W40?

[jfischer]

I have been using Rotella T6 Full Synthetic in my 2017 RT-L for several years. No issues whatsoever. Meets all specifications required by Cam-Am.

Same. And it's MUCH less expensive than the boutique motorcycle oil brands as well.

 

[jfischer]

While mine's under warranty, I'm not running anything but 5W-40 synthetic. Not giving Can-Am any rope to hang me with should I have an engine/transmission issue and them saying it's because I used the wrong weight oil.

 

[bikerbillone]

I'm in same camp, used Rotella T6 forever even when I had the GW, only comes in 5/40, would like a 10/40 but that's not possible. Thinking I may have to go with the high dollar Amsoil to get what I really want to run. Not the end of the world, I can do that. Healthy discussion, and I appreciate those that have contributed and those that had the patience to put up with it.

 

[broderp]

While mine's under warranty, I'm not running anything but 5W-40 synthetic. Not giving Can-Am any rope to hang me with should I have an engine/transmission issue and them saying it's because I used the wrong weight oil.

:agree:

I will likely use their XPS oil kit as recommended and document (video record) the changes for my records. I Love Mobil 1 4T 10W40 Racing Oil. I run that on my Kawasaki Z900 since the first oil change. I will likely switch to that when my 4 year warranty expires.

:cheers:

 

[BajaRon]

While mine's under warranty, I'm not running anything but 5W-40 synthetic. Not giving Can-Am any rope to hang me with should I have an engine/transmission issue and them saying it's because I used the wrong weight oil.

This is one way to look at it. But in reality, it is a moot point. The manufacturer has to prove that the lubricant was the source of the problem to deny any warranty claim. Using a lubricant equal or superior to their XPS product, (which is easily done) cannot and will not void warranty work. I have yet to hear of anyone who has used an appropriate alternate oil having issue with the manufacturer in a warranty claim.

When you can consistently get an oil analysis which far exceeds the performance of the XPS lubricant, there is no way the manufacturer can site it as the cause of a failure.

 

[troop]

:agree:

I will likely use their XPS oil kit as recommended and document (video record) the changes for my records. I Love Mobil 1 4T 10W40 Racing Oil. I run that on my Kawasaki Z900 since the first oil change. I will likely switch to that when my 4 year warranty expires.

:cheers:

Take a read of the Magnuson-Moss Warranty Act.

 

[broderp]

Take a read of the Magnuson-Moss Warranty Act.

Don't care, not taking that chance. I had to deal with this issue already on my wife's car that threw a rod and needed rebuilt under warranty. I had to fight the warranty company to accept the fact I did the proper oil changes and that I documented them...which I did via video recording the process, including drain, fill up and dipstick check. In the end they had no choice, as they could not link me doing the oil changes to the failure. The complete engine teardown showed a very clean and properly lubricated engine. They stone walled me as long as they could ~ I'm not giving any dealer, manufacturer or extended warranty company that ability ever again. The car was in the shop, motor torn down all over the place for 3 months.

Besides, if you change the oil enough, and use the OEM oil during warranty it doesn't really matter as I doubt I will gain much at this point by switching to my preferred brand. BRP is a new manufacturer to me and I have no confidence on BRP quality or how they handle warranty yet. But every day I ride and the Spyder does very well, that confidence is building!

:cheers:

 

[BajaRon]

Don't care, not taking that chance. I had to deal with this issue already on my wife's car that threw a rod and needed rebuilt under warranty. I had to fight the warranty company to accept the fact I did the proper oil changes and that I documented them...which I did via video recording the process, including drain, fill up and dipstick check. In the end they had no choice, as they could not link me doing the oil changes to the failure. The complete engine teardown showed a very clean and properly lubricated engine. They stone walled me as long as they could ~ I'm not giving any dealer, manufacturer or extended warranty company that ability ever again. The car was in the shop, motor torn down all over the place for 3 months.

Besides, if you change the oil enough, and use the OEM oil during warranty it doesn't really matter as I doubt I will gain much at this point by switching to my preferred brand. BRP is a new manufacturer to me and I have no confidence on BRP quality or how they handle warranty yet. But every day I ride and the Spyder does very well, that confidence is building!

:cheers:

In essence, you did everything right and they still gave you grief. Which, I would wager, is their unwritten policy. The bottom line is that they never intended to live up to the terms of your agreement regardless of what products and service intervals you used. The outcome would have been identical had you used an equal or superior lubricant. The problem was that you were dealing with crooks. In the end, it was the combination of you sticking to your guns and Magnuson-Moss Warranty Act that carried the day.

 

[broderp]

In essence, you did everything right and they still gave you grief. Which, I would wager, is their unwritten policy. The bottom line is that they never intended to live up to the terms of your agreement regardless of what products and service intervals you used. The outcome would have been identical had you used an equal or superior lubricant. The problem was that you were dealing with crooks. In the end, it was the combination of you sticking to your guns and Magnuson-Moss Warranty Act that carried the day.

Point taken. For what it's worth, the shop was on my side from day one, it was Mercedes who would not work on their own car and pointed me to this shop for warranty work. The shop helped push the issue and basically made Mercedes send someone to inspect. They then had to approve the work based on their "findings" and the shops report - since they couldn't blame my oil changes! "Trust No One" is my motto after this!

 

[BajaRon]

Point taken. For what it's worth, the shop was on my side from day one, it was Mercedes who would not work on their own car and pointed me to this shop for warranty work. The shop helped push the issue and basically made Mercedes send someone to inspect. They then had to approve the work based on their "findings" and the shops report - since they couldn't blame my oil changes! "Trust No One" is my motto after this!

Sadly, you are wise to be skeptical. You'd think a world class company like Mercedes would stand behind their promises. But it's all attorney's, algorithms, and profit/loss tables these days. To many, the customer is just a necessary evil. I don't see it improving anytime soon. I'm glad they finally did you right.

 

[TheMariner]

You'd think a world class company like Mercedes would stand behind their promises.

Yes, you would. Down here in Australia there is at least one well-qualified motoring commentator who is more about rating manufacturers on their after-sales and warranty performance than he is about rating their vehicles. He regularly exposes (with written proof and Court findings) the dirty tricks manufacturers play on innocent customers with respect to warranty claims.

Surprisingly, Mercedes is up at the top of his 'Bad Performers' list. Now, that may just be Mercedes in Australia but it is still very surprising.

 

[BajaRon]

Yes, you would. Down here in Australia there is at least one well-qualified motoring commentator who is more about rating manufacturers on their after-sales and warranty performance than he is about rating their vehicles. He regularly exposes (with written proof and Court findings) the dirty tricks manufacturers play on innocent customers with respect to warranty claims.

Surprisingly, Mercedes is up at the top of his 'Bad Performers' list. Now, that may just be Mercedes in Australia but it is still very surprising.

With a worldwide merchant like Mercedes, I would assume their practices are pretty much universal. As you can see from the OP's statement. The local dealer was on his side from the start. It was the corporate suits that live in luxurious high rise suites in a big city that created the problem. They didn't care about proper service intervals or which oil was used. They were going to do all they could to stonewall and renig on the agreement.

https://www.youtube.com/watch?v=-0kcet4aPpQ

 

[jfischer]

Manual states 5w40 motorcycle oil. The motorcycle oil part may be significant depending on the clutch system. I know regular car oils would wreak havoc on wet clutches and cause slippage in motorcycles ATVs, etc. Just an FYI.

I will use 5w-40 since that's what the manual calls for. Not going to give BRP any excuse on the warranty if I ran something other than what they require.