A.P.B. for BJT and DLTANG

[WaltH]

Also remember that the dealer doesn't make as much per hour on warranty work---- they have to go with what BRP has set to pay them - which I can guarantee is less than their posted '$80 an hour' or whatever they charge.

Good luck--- perhaps Brian will think about taking a different route on getting his fixed?

My dealer said quite the opposite. He said they get their regular labor rate ($95) for warranty work providing they have one of their employees in attendance at certain dealer meetings. If they fail to make the dealer meeting the warranty labor rate is reduced by a fixed amount, which I think is about $10 or $15. This was his story, which would indicate that BRP is more generous on warranty work than some manufacturers.

I think the dealer usually sent his bookkeeper to at least some of the dealer meetings.

I have no knowledge of what the flat rate hours would be for warranty work as compared to nonwarranty work. There could be an opportunity for BRP to squeeze the dealers a little in this area.

I did not get the impression my dealer was blowing smoke in my direction.

 

[NancysToy]

My dealer said quite the opposite. He said they get their regular labor rate ($95) for warranty work providing they have one of their employees in attendance at certain dealer meetings. If they fail to make the dealer meeting the warranty labor rate is reduced by a fixed amount, which I think is about $10 or $15. This was his story, which would indicate that BRP is more generous on warranty work than some manufacturers.

I think the dealer usually sent his bookkeeper to at least some of the dealer meetings.

I have no knowledge of what the flat rate hours would be for warranty work as compared to nonwarranty work. There could be an opportunity for BRP to squeeze the dealers a little in this area.

I did not get the impression my dealer was blowing smoke in my direction.

This may be true, however there are some catches. According to my dealer, BRP pays only for the specific procedure(s) they approve. If that means taking off body panels to get to things, they may or may not add that to the approved list. They pay flat-rate only. They almost never pay for the troubleshooting, which can be extensive. In short, they generally pay less than what you or I would pay for the same work, no matter what the labor rate is.

 

[draboo]

I think it's absolutely absurd that Michigan's Lemon Law does not cover motorcycles :cus: :wrong:

http://www.lemonlaw.com/automobile-lemon-law.html

 

[WaltH]

This may be true, however there are some catches. According to my dealer, BRP pays only for the specific procedure(s) they approve. If that means taking off body panels to get to things, they may or may not add that to the approved list. They pay flat-rate only. They almost never pay for the troubleshooting, which can be extensive. In short, they generally pay less than what you or I would pay for the same work, no matter what the labor rate is.

I do not usually defend the manufacturer, but it does not seem unreasonable that the dealer should make less on warranty work than he does on ordinary work. Profit margins are very high on service work. We get charged a lot and the technician gets very little. Service work covers a lot of overhead and makes a large contribution to the bottom line. This is augmented by the margin on parts. And as we all know, there is a lot of warranty work done which is unnecessary. I have seen many instances where Harley-Davidson was charged for work which should never have been done in the first place. I have also seen this occur with automobile dealers. To some extent, there may be a little poetic justice here.

Now how did I get myself in the position of defending BRP?

 

[deanarm]

Same Problem

Deb I had the same problem with my spyder,it went down the week before spyders in the smokies. The dealership waited i month for parts and did not take the engine out or take it apart until they got them. I dont know how unless BRP told them what parts were needed. Any way the rest of the time was waiting for them to take it apart and put it back together, 2 months. The dealer never called me the whole time they had it until I talked to Calos about it.
According to the dealer they did have some problems with the service manual not being correct and having to call BRP for help. At any rate I feel your pain and frustration.