Stache
Member
Last night after riding over what felt like a minor bump in the road my 20 RTL threw a VSS message with (ABS) warning light and flashing check engine. Went into limp home mode.
I was a fair ways from home, actually closer to my dealer. I pulled over, shut down, waited a bit, restarted. Same lights. Shut down again, waited 10 minutes, restarted. Same lights.
Wasn’t happy about the brake warning, even though it felt ok when I stopped, so I called BRP roadside. Was told I could expect a call from a service provider within 15 minutes. Waited 30, no call, and called BRP back. They were unable to find a service provider who could come get me. BRP said they would ‘escalate’ the call and that I could expect a call from the ‘escalation team‘.
Waited another 15. By this time my wife had reached the scene and could follow me, so I rode in ‘limp home’ mode to the dealer and parked. Left a message for the service manager.
My wife drove me home where, about 30 minutes later, I got a call from BRP roadside telling me they were still trying to find a provider. I told them the Spyder was at the dealer, so they could close the call. I don’t suppose I can blame BRP for being unable to find an operating tow company in a pandemic, but I’d have thought that would be something a roadside assistance provider would track. I got the impression they were working their way through the yellow pages.
That was the unhappy side. On the positive side my dealer, Fun ’n‘ Fast in Mount Pearl, Newfoundland and Labrador, Canada, in spite of having a very busy service department, had it diagnosed and repaired by close of business today. When I went over the bump a lead disconnected from a speed sensor.
Well done Fun ‘n’ Fast.
I was a fair ways from home, actually closer to my dealer. I pulled over, shut down, waited a bit, restarted. Same lights. Shut down again, waited 10 minutes, restarted. Same lights.
Wasn’t happy about the brake warning, even though it felt ok when I stopped, so I called BRP roadside. Was told I could expect a call from a service provider within 15 minutes. Waited 30, no call, and called BRP back. They were unable to find a service provider who could come get me. BRP said they would ‘escalate’ the call and that I could expect a call from the ‘escalation team‘.
Waited another 15. By this time my wife had reached the scene and could follow me, so I rode in ‘limp home’ mode to the dealer and parked. Left a message for the service manager.
My wife drove me home where, about 30 minutes later, I got a call from BRP roadside telling me they were still trying to find a provider. I told them the Spyder was at the dealer, so they could close the call. I don’t suppose I can blame BRP for being unable to find an operating tow company in a pandemic, but I’d have thought that would be something a roadside assistance provider would track. I got the impression they were working their way through the yellow pages.
That was the unhappy side. On the positive side my dealer, Fun ’n‘ Fast in Mount Pearl, Newfoundland and Labrador, Canada, in spite of having a very busy service department, had it diagnosed and repaired by close of business today. When I went over the bump a lead disconnected from a speed sensor.
Well done Fun ‘n’ Fast.
